Skilljar Customer Education 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Skilljar Customer Education

4.6

(35)

Pricing

Starting at $30,000.00 per year

About Skilljar Customer Education

Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful.

Turn new buyers into successful users:
Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product.

Partner with the experts in external education:
Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey.

Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.

Improve customer retention:
Trained customers are more likely to use your product, understand the value, and not churn.

Get data-driven insights:
Integrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide a...

Skilljar Customer Education Screenshots

Skilljar Customer Education Pricing and Plans

Starting price: $30,000.00 per year

Free Trial

Free Version

Basic

$30,000.00

per year

No plan information available

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Skilljar Customer Education Features

Popular features found in Learning Management System
Assessment Management
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Certification & Licensing
Gamification
Learner Portal
Learning Paths/Tracks
Mobile Learning
SCORM Compliance
Synchronous Learning
Training Management
More features of Skilljar Customer Education
Academic/Education
API
Built-in LMS
Certificates
Churn Management
Communication Management
Compliance Tracking
Corporate/Business
Course Authoring
Course Management
Course Tracking
CRM
Customer Engagement
Customer Management
Data Import/Export
eCommerce Management
eLearning Companies
Feedback Management
Learning Management
Modeling & Simulation
Onboarding
Reporting/Analytics
Social Learning
Survey/Poll Management
Tests/Assessments
Third-Party Integrations
Training Administration
Training Companies
Usage Tracking/Analytics
Video Conferencing
Video Support
Virtual Classroom

Skilljar Customer Education Integrations

HubSpot Marketing Hub

Salesforce Platform

Influitive

Marketo Engage

Zapier

Webex Suite

See all 23 integrations

Skilljar Customer Education User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

26%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.4

Functionality

4.2

Have you used Skilljar Customer Education and would like to share your experience with others?

Mary K.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2022

More than an LMS: Skilljar builds a partnership with their customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

Cons:

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

Skilljar LMS review

It's a very good product, the customer service us greater. They are aware of their areas of opportunity but the roadmap is focused on customer needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very user friendly, the learning curve is not as long as with other LMS. It offers a wide variety of capabilities for customer and employee training.

Cons:

No automated reports. Analytics are a bit basic, especially if you don't have integrations with other tools. Some processes are too manual, especially the course and user management. There are some limitations around email customization.

Reasons for choosing Skilljar Customer Education

It had the best user experience and good price, plus covered all our needs.

Reasons for switching to Skilljar Customer Education

The previous LMS was too limited and had poor user experience

Verified

Reviewer

Real Estate

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Features meet expectations with quirks but Disappointed in Support

It’s been a mixed bag. Some aspects are useful and expected for any LMS while others have been thoroughly disappointing or confusing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Some of the most useful features have been the ability to setup a fairly detailed learning site and experience for users. It’s nice having the ability to run live events in the same environment as the LMS

Cons:

The support for Skilljar is very nice from a. Resources point of view but their support team has been lacking. It feels often like you’re getting slow replies (more than 24 hours to respond) and they’re more likely to point you towards a knowledge base article you’ve already read than provide a solution or ask clarifying questions. Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.Additionally we’ve experienced situations where the first instinct is to cast the blame on alternative source rather than considering or sharing what could be tested to eliminate the possibility of it being a 3rd party integration.

Vendor Response

Thank you so much for your feedback. I am so sorry to hear that you aren't happy with our support. We do our best to meet and exceed the expectations of our customers and we apologize if we fell short for you. Could you please reach out to me ASAP? I would like to ensure that we address the challenges you are having and get you the support you need. I will make sure that you have a speedy response. We care about our customers and want to make sure you are taken care of! Once again, our apologies for not getting you the support you needed. We will ensure we do better by you in the future. Thanks for being the best part of Skilljar.

Replied July 2023

Verified

Reviewer

Retail

201-500 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

Awesome Learning Management Tool

Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Cons:

Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.

Reasons for switching to Skilljar Customer Education

We loved Allbound, but our training department needed some more functionality around training videos and organization in learning. We had to switch to an actual Learning Management System and felt SkillJar was the best.

Othuke A.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Candid Customer Support Appoach

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Skilljar Customer provides an impressive way of customer communication and proper responses are always shared.

Cons:

Skilljar Customer has exceeded the performance bar, and this makes the tool super dynamic.

Elizabeth S.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

There's gotta be a better way

I would like Skilljar to be easier to use on the administrative end. Really, it isn't that complicated to design sessions and websites, but Skilljar makes it a constant hassle. Between coding changing constantly or their entire system updating, I feel like I'm always having to check on the sites I built, even if I personally have no updates to make.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Skilljar does make it possible for several different sessions to run at once. It is easy for the user to navigate and does present like a "typical" website.

Cons:

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing. It also seems antiquated and not fresh and up-to-date.

Reasons for switching to Skilljar Customer Education

We made the switch because Teachable didn't offer a feature that we needed. Literally a month after switching, though, Teachable updated to include that feature. I would go back to Teachable in a heartbeat if I were the deciding agent.

Kelly L.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

Intuitive and Flexible eLearning Platform

The Skilljar team is extremely helpful. We've had some terrific CSMs who make out-of-the-box suggestions and check in regularly. The platform itself makes sense and allows us to make changes on the fly. We rarely find ourselves confused or frustrated by limitations. The platform provides numerous benefits to our organization and our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate the ability to log in as our users and see what they see. The built-in analytics are tremendously useful as well. We use many of the metrics from Skilljar to make business decisions and track performance.

Cons:

There are certain features that are a bit tricky when you're first learning to use the tool, particularly when you have custom theming. However, the Skilljar team has been incredibly helpful, sending valuable documentation and making recommendations. We're using the software and making changes pretty seamlessly at this point.

Blair M.

Verified reviewer

E-Learning

201-500 employees

Used daily for more than 2 years

Reviewed August 2022

Solid backbone for our CustomerEd content

In general, this platform has helped us provide free, high-quality training at scale. The platform is strong and we have strong NPS from our users who engage with it. Customer support is lacking and could be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations!

Cons:

Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM.

Vendor Response

Hi Blair, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS Support and CSM leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy

Replied August 2022

Luca A.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Reviewed August 2022

A robust tool, that needs better support

It was able to support the growth of our business, despite the several workarounds

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, reliable, robust starting platform

Cons:

Lack of documentation Support is slow Customisations take a long time

Vendor Response

Hi Luca, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy

Replied August 2022

Pat D.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

Skilljar is a great partner - responsive to our business requirements and very agile. Very happy.

Higher customer satisfaction, growing training revenue stream, and increased training consumption.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Skilljar provides our customers with modern, mobile friendly user experience. It also aligns well with our go-to-market model (we sell an all-you-can-eat subscription to our self-paced micro-learning). Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo). Their Rest API allows us to quickly build integrations into other systems (such as GainSight for CSM visibility into training consumption).

Cons:

We had some challenges with the Saleforce integration because we are not a SaaS solution so connecting "student" objects to "contacts" to "accounts" was not easy/smooth.

Showing 1 - 10 of 35 Reviews

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