DigitalRoute 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

DigitalRoute

4.8

(13)

Pricing

Pricing available upon request

About DigitalRoute

DigitalRoute is a data management platform that helps businesses integrate the platform with any system within a company's IT infrastructure to gather, process, enhance, and distribute substantial volumes of usage data to billing and other quote-to-cash applications. It empowers businesses to deliver timely invoices while driving billing enhancements through data-driven insights. The software supports revenue assurance, revenue leakage, and entitlement enforcement in real-time and with extreme precision and is aligned with the customers' software deployment preferences.

DigitalRoute Screenshots

DigitalRoute Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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DigitalRoute Features

Popular features found in Billing and Invoicing
Billing Portal
Contact Database
Customizable Invoices
Invoice Processing
Mobile Payments
Multi-Currency
Payment Processing
Quotes/Estimates
Reporting & Statistics
Tax Calculation
Time & Expense Tracking
More features of DigitalRoute
Access Controls/Permissions
Accounting
Accounting Integration
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Audience Targeting
Audit Management
Audit Trail
Behavior Analytics
Behavior Tracking
Big Data Analytics
Campaign Management
Cloud Data Integration
Collaboration Tools
Compliance Management
Compliance Tracking
Configurable Workflow
CRM
Customizable Fields
Customizable Reports
Customizable Rules
Customizable Templates
Dashboard
Data Aggregation and Publishing
Data Analysis Tools
Data Capture and Transfer
Data Classification
Data Cleansing
Data Connectors
Data Discovery
Data Extraction
Data Import/Export
Data Integration
Data Management
Data Mapping
Data Migration
Data Modeling
Data Profiling
Data Quality Control
Data Security
Data Storage Management
Data Synchronization
Data Transformation
Data Verification
Data Visualization
Data Warehouse
Drag & Drop
Duplicate Detection
Dynamic Pricing
Email Reminders
ERP integration
ETL
Event Logs
Event Tracking
File Transfer
Forecasting
Forms Management
Information Governance
Integration Management
Integrations Management
Invoice Creation
Invoice History
Master Data Management
Match & Merge
Metadata Management
Monitoring
Multi-Channel Data Collection
Multi-Channel Distribution
Multiple Data Sources
Online Invoicing
Performance Management
Policy Management
Pre-built Connectors
Process/Workflow Automation
Projections
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Invoicing
Recurring/Subscription Billing
Reporting/Analytics
Revenue Recognition
Rules-Based Workflow
Secure Data Storage
Subscription Management
Task Scheduling
Third-Party Integrations
Transaction History
Transaction Management
User Management
Version Control
Website Integration
Workflow Management

DigitalRoute User Reviews

Overall Rating

4.8

Ratings Breakdown

77%

23%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.6

Functionality

4.6

Karel M.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Reviewed October 2023

developer view

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Criteria for finding junior developers can be low. As it is low code platform. For correct use case they are the best choice.

Cons:

As it is low code platform it can be hard to add function that is not present.

Vendor Response

Thank you for your feedback! We're glad to know that you find our platform user-friendly, particularly for junior developers. We aim to make our software as accessible as possible, but we welcome customer feedback on new features to include.

Replied November 2023

Herschel Gordon N.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for more than 2 years

Reviewed October 2023

Good DR Product

Very good; Open to new ideas; to negotiate;

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Negotiable; Accessible; Willing to work together

Cons:

Not in country; Would be good to have technical teams on site (at times) although not critical

Reasons for switching to DigitalRoute

Scalability of the solution as well as being modular

Vendor Response

Your feedback is greatly appreciated! Our commitment to collaboration and accessibility is steadfast. We are constantly reviewing and improving our global support team and processes.

Replied November 2023

Bernardo A.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Reviewed May 2024

Great scalable platform

Great experience overall. The professional services team is great to work with and provide very good value for the cost with very good timely results

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is a very scalable and reliable platform

Cons:

The cost of the agreement is getting higher

Vendor Response

Thank you for your review! We’re glad to hear you value our platform's scalability and our professional services team. Many customers truly recognize the full value of our data management as they scale and as their offerings become more complex, and realize how critical high-quality data is in supporting revenue growth. We understand your concern regarding the cost and strive to ensure that our pricing remains competitive and aligned with the value we provide. Your feedback is crucial to us, and we’re always here to discuss any further questions. Thanks for being a valued customer!

Replied June 2024

Willem G.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2024

Digital Route solution above the competition

Dealing with a very professional and experienced team. Support has been excellent and our system has not had any major outage which is critical to our business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration into network systems were seamless and without much effort

Cons:

Most of the features that was needed was provided a Few of the nice to have additions were a bit expensive for our market

Vendor Response

Thank you for your positive review! We're delighted to hear that our integration process was seamless and that our professional team has met your expectations. We appreciate your feedback on pricing and will continue to strive for a balance that provides great value. Thanks for being a valued customer!

Replied June 2024

Alexandru G.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2024

great product

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easily can be prepared a flow to process any type of data

Cons:

Initially(for beginners) difficult to understand and customize

Vendor Response

Thank you for your review! We’re glad to hear that you value the extensive data types that our platform supports. Our platform (MediationZone) has been a trusted system in Telco for over 20 years, and we’ve learned much, allowing us to introduce usability and automation improvements at a regular cadence. Your feedback is crucial to us, and we’re always here to discuss any further questions. Thanks for being a valued customer!

Replied June 2024

David C.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Reviewed October 2023

Digital Route review

Digital route are a pleasure to deal with. They are very engaging and have a team of excellent solution architects, project managers and customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Digital Route are a very good organization with its innovative solutions and dedication to customer satisfaction. They have a user centric and solution lead approach to dealing with their customers and in a rapidly evolving tech landscape, Digital Route standout as a leading vendor in the Mediation space

Cons:

While Digital Route certainly has numerous positive aspects, there are some negative points. Primarily this is around the licensing of optional features. While the product has a lot of core features, for optional features there is an extra cost.

Vendor Response

We are delighted to hear your positive feedback about DigitalRoute! Your kind words about our team and innovative solutions are truly appreciated. Thank you for your continued support. Did you know that with our newest products, we're now offering various subscription options for improved value alignment?

Replied November 2023

Manish G.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Reviewed November 2023

True Data Mediation & Engineering Product

Digital Route Team are innovators and world leaders in Data Mediation, they have been keeping up pace with latest technology trends and also embracing open source protocols. Partnership with Digital Route allows us to launch services frequently

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zero down time architecture, Plugins support and extensibility of the product through Development Tool Kit comes as big boost to tailor and launch new integrations. Though lately they have brought the support for various open-source technology trends such as Avro and protobuf.

Cons:

Customer service area & openness to customer voice is concern. Another area is documentation, lately there have been good improvements, however we still feel they need to make technical parameters open to configure and clearly document the defaults.

Vendor Response

Thank you for your great review! We're proud to be your partners in innovation. Our commitment to staying up-to-date with the latest tech trends and embracing open-source protocols drives us forward. We appreciate your praise for our zero downtime architecture and our extensible toolkit. Working with you and delivering top-notch solutions to your team is always a pleasure. We invite you to flag any issues relating to customer service directly to your account team, and we will get them sorted out, especially those relating to access to technical parameter configuration.

Replied November 2023

James M.

Verified reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Reviewed October 2023

Long Term User of Mediation Zone

Very positive - we have been MZ users for many years and have changed both networks and Billing Systems many times but retained MZ. We have updated MZ several times without significant issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Mediation Zone product is reliable.MZ support respond to questions, bugs and issues.

Cons:

It can be quite a daunting tool for non-technical users to understand.

Reasons for choosing DigitalRoute

Direct support from the Digital Route Ream

Reasons for switching to DigitalRoute

MZ had superior performance and functionality.

Vendor Response

Thanks for your positive review. We value your continued loyalty, support, and trust in MZ. We're happy to say that development in MZ continues and in the latest version there are enhancements related to the user interface.

Replied November 2023

Ivan T.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Reviewed October 2023

IT billing review of the Mediation Zone application

Overall satisfied for the billing processes as well as other features like data collection, distribution and aggregation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automation capabilities, HA features, easy to use

Cons:

Some UI features, low to mid support level from support desk

Vendor Response

Thank you for your positive feedback! We're delighted to hear that you're satisfied with our billing processes and other features. Your mention of our automation capabilities, high availability features, and user-friendliness is much appreciated. We're finding that our automation capabilities are becoming increasingly popular. Our latest UI features address the need for increased robustness.

Replied November 2023

Henri Y.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Reviewed November 2023

Mediation Zone a great data processing tool beyond the Telcom and into Cloud era

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Batch ACID transaction safe - Compliant with Telcom standard 3GPP - Support most of IT protocols - Visual programming

Cons:

Version control is a lacking point so if you are many many projects / deployments in parallel, you may step on toes each other.

Vendor Response

Thanks for your positive review. We value your continued loyalty, support, and trust in DigitalRoute. Product development continues, so we invite you to stay updated in our What's New features on the website.

Replied November 2023

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