Progress ShareFile 2026: Benefits, Features & Pricing

If you have ever used dropbox, gdrive or onedrive you will find using sharefile easy to use. Major difference is that this product is built with multiple users and clients in mind from day one, while other mentioned products are meant to be single user products which have option of sharing documents under particular conditions. If we put security and audit ability aside (which are important to my use case), second feature really worth mentioning is practicaly unlimited ability to create clients who can access your shared resources. In my opinion (and research), there is nothing quite like it and ShareFile is great fit for my use case (and priced competitvely too).

We used ShareFile at work to send files securely to customers.

It is reliable for sending files (secured) and receiving large or confidential files. It got more room for improvement.

It is good experience , I would recommend using it specially the cloud storage which facilitates the communication

The product itself offers a mature, secure cloud solution for document management. Recent customer service experience [Feb 2025] has been abysmal! I tried changing the terms of my renewal and literally spent a day trying to track down someone, anyone, to assist. By the time someone responded, the product had renewed with no option to change. Suffice to say we are moving away from it. Get your act together, CISCO/Citrix, or whoever currently owns/manages customer service and support.

The Progress Sharefile (Previous Citrux Sharefile), is unreliable in a way that it has system-wide slowdowns. Probably due to the limited resources allocated. Not for file share, but if you are using their projects. It works well in the off-season. However, right before the deadline, you keep on getting those errors and endlessly press Ctrl 5. It cripples the whole tax preparation process when you cannot retrieve data from the document requests or information requests. When you reach out to the support, they never understand the issue. In short, not a reliable product at all especially for a tax prep firm. Imagine right before the deadline struggling to get the data. The dreadful calls to clients to send the data through alternate means. Very disappointing.

Excellent Every company needs to have cloud storage, Sharefile allows for this in an easy to use package. I like the 3rd party separation from the big players and the extra features that you would not get from a Microsoft or Amazon.

We have been using ShareFile for several years now to request data from customers migrating to our web applications. We especially like the simplicity for end users and the way data retention/link expiration works. I do think the product is a little expensive but I haven't found anything that works as well.