MO.S.T. is designed to meet the service and support needs of organizations in the HVAC, plumbing, and electrical services industries. The system offers tools to optimize scheduling and automate daily tasks both in the field and in the office.

It integrates taking service calls, processing tickets and getting data back to the office; the database collects all of that data into a single location and then displays it in a variety of dashboards, reports and pivot tables, so every facet of the company can see, and analyze, the information that is most important to their department.

MO.S.T. has a dispatch board that can be tailored to a company's specific needs, offering multiple views and integrated mapping and GPS logic. The system integrates with Quickbooks, centralizing all service and billing activities.

It also allows users to email both marketing materials and service appointment reminders. Each installation is personalized and includes on-site training and consultations, as well as support seven days a week with live support technicians.



21 Reviews of MO.S.T.

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 21 reviews

August 2018

Rick from Allgeier Air

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

The Best Yet

Our CSR's, and Dispatchers love the system, and our techs love it in the field as well. very good for presentations to customers. This system has helped our Service dept. go completely paperless with no issues.

Pros

MOst has what I need to run my business profitable. It has many automatic intuitive features that I used to rely on people to stay on top of. Now the software stays on top of things like previous diagnosis, history, recommendations made by techs, revenue by tech. Very good support. This group CARES about the success of our company through the use of their software.

Cons

Set up and initial server configurations were cumbersome, but not beyond what a competent IT person could manage. I was able to set it up with no real issues, and I am an amateur IT person.

March 2018

Gintaras from Kaunas university of technology (KTU)

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

It helped me do a lot in the field I'm in

Pros

It was nice I like it it was on point and it helped me do a lot in the field I'm in. Easy to use, accessible.

Cons

Everything has been the right fit to our business, we have been very satisfied. Do the trial first to see if it is a fit for you.

April 2017

Alison from Parzival Plumbing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

The software is excellent, the MO.S.T. support staff is incredible!

I am constantly impressed by the MO.S.T. system. We are just a few months in and are working our way through all of the features. Making a transition to a dispatching software is challenging by the level of customer support we have received from the beginning is outstanding! I can not say enough about that! From the simplest task to the more complicated, we are promptly taken care of and I always feel supported as we navigate through this transition and the software itself. Diane is quick to respond, helpful, and always makes herself available. William is patient, knowledgeable, and extremely accessible. I am continuously blown-away by their level of commitment to their customers. Thank you to everyone at MO.S.T.!

Pros

I love how easy the mobile side is for the technician to use. Writing invoices is so much easier for them.

Cons

There isn't much I don't like, especially because MOST takes your comments and suggestions into consideration and are continuously making changes and updates to make the best software that they possibly can.

February 2017

Tonya from She's Social

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2017

Great product

I love this software! Easy to use and when I did have a problem customer service was readily available.

February 2017

Meredith from Home Works

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2017

MO.S.T. Review

I recommend trying the product before purchasing. It can be a time saver while in the field. They are always updating and have easy to use features.

January 2017

Sodora from Jones Heating & Air LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

THE BEST CUSTOMER SERVICE EVER!!!

I was shopping the internet for hvac software, when I stumbled across M.O.S.T. I decided to give them a call, and it was the best decision I could've made. The initial phone call, was so pleasant and I immediately felt this company was the one. They have not let us down. The thing we cared about the most was training, training, and training and they have delivered on that. They have literally held our hands through the whole process and are very responsive to us when we need them. The software can do "everything". I highly recommend this company!!!

November 2016

Angi from IHCS

Company Size: 2-10 employees


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

November 2016

Too many promises of what it can do, but doesn't

We had the MOst team work directly with our IT guy, they installed the software to our server and told him have it needed to be configured to work properly, after months and months of trying to make this work for us....we ended up getting our server hacked do to the set up process and them insisting that our ports had to be left open. Everyone that we spoke to in support (all 5 of them) usually had a different answer to the same question. Very confusing, and frustrating, did I mention that we have now had our brand new server rebuilt 3 times, between the training, setup, and trying to use the software it cost us thousands of dollars for a product that didn't even do what it promised to do.

November 2016

Edgar from OML Co.

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Quality Product

I was hesitant about using this software at first but I got the hang of it and it worked better than I thought it would. It's easy to use, very accessible.

Pros

Easy to use, accessible

Cons

None

October 2016

Matthew from Salvation Army Kroc Center Hawaii

Company Size: 201-500 employees


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Great software

When it comes to dispatching and the daily management of the business, this software has been a great blessing. The best thing has been their training and support! Each step of the implementation process is thoroughly outlined and there are people always available when you have questions.

October 2016

Lamar from Sun

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Good

It was nice I like it it was on point and it helped me do a lot in the field I'm in. Thanks a lot for the produce.

Pros

On point

Cons

Nothing bad

September 2016

Matthew from Abq Plumbing Heating & Cooling

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Service Manager

I run a hvac and service company with 45 field personnel across 5 divisions. Most handles all the scheduling,Dispatch,Invoicing,and purchase orders to name few. It is a great software.

Pros

The support team and a one stop solution that integrates to our accounting software.

Cons

Builds and improvements are a little slow to launch

September 2016

Lisa from Austin Air Conditioning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Awesome!!!

The BEST thing that ever happened for the Company. The software is user friendly as well as the support Team.

Pros

THE MONEY IN THE BANK. The software it all for me when the technician's collect out in the field. There are "Role's" for each employee who can have FULL access to make changes/corrections then Admin access that is limited access so tickets don't accidently delete a ticket.

Cons

It wont answer the phones

February 2016

Rachel from Michael and Son Services


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2016

Best Service Software

Pros

Easy to use dispatch board and detailed customer data base.

Cons

Everything has been the right fit to our business, we have been very satisfied.

May 2015

Jack from Bloomfield cooling, heating & electric

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2015

Must have software if you want your business to grow

I choose this software for its numerous features to help me keep track of my techs, clients & improve office efficiency. My office & my techs love this system. I love it because it has increased efficiency with my techs and cut out the wasted time on the phone looking up info which they now have at their fingertips.

May 2015

Tom from Climate Design

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

May 2015

Revolutionary

It took our company from 1970 to 2015. Very professional in the eyes of the customer. Wayne and Carolee are easy to work with if you need custom reports. Our service department is more organized and dispatching is much easier with the MOST system. We're very pleased with our choice.

June 2014

BRIAN from SILVER FOX PLUMBING AND A/C

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2014

MOST HAS CHANGED MY PLUMBING AND A/C BUSINESS

WOW. I have been in business since 2005 with paper invoicing. We sold a few service agreements over the years. I bought MOST and have been using it for only 2.5 months. What a change in sales,customer management ,and service agreement sales. In 2.5 months we have sold 125 plus service agreements. The support from this company is unbelievable if you have a problem you skype or call and they are right there to help you. One of the things i like the best is they are constantly taking suggestions and making new improvements all the time to make it better and better for the companies because we all run things a little different. My technicians were excited and with a little training there sales with the customers became easy to them and there numbers have gone up dramatically. THX MOST TEAM.

October 2012

K. from Enchanted Fireside

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2012

MOST makes a huge impact

Very highly recommended, one of the best choices we have made for our business. Our old system was so business un-friendly and labor-intensive, often we were spendng more time in the back office documenting and closing service calls than doing the service itself. For our small company, MOST was a big investment that was absolutely necessary for us to continue to support our client base and scale up our team. Clearly designed from a service business perspective, we found that going from our old service system to MOST was like stepping into Oz. We integrated with our non-quickbooks POS (Windward Software) to provide a single point of inventory control/restocking and general ledger, eliminating duplication, time and effort compared to the "manual" integration from our old service system. And, by using MOST as our single point of reference for all customer contact (eliminating interoffice email and post-its!), we eliminated a lot of time-wasting duplication of effort and phone tag.

Pros

All customer communications documented in 1 place
Dramatically reduces time to write up service calls
Eliminates need to file/scan/index call reports
Minimizes errors in collecting payments - a wrong cc # is caught immediately, not after-the-fact
Increases professionalism of techs - both real and as perceived by customer
Increases revenue - customers often choose to approve recommended services rather than acknowledge that they have declined
Makes service calls faster - techs not having to call in to get prices of stocked parts, etc. - have all information tools they need at their disposal
Frees dispatcher from time-consuming administrative tasks and allows time to help customers trouble-shooot over the phone resulting in much improved customer service
Extremely responsive support from MOST
ODBC connection to create my own reports in Excel
Excellent, easy to understand interface
Works great via tech's smartphone wifi hotspots (broadband access via tablet not necessary)

Cons

Nothing that even comes close to outweighing the pros:
Lack of comprehensive documentation/offset by system intuitive enough to figure out with minimal support.
No "installation wizard" - but the support team from MOST did a phenomenal job getting our application set up and customized to meet our needs.

August 2011

Elias from Michael & Son Services, Inc


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2011

We are a residential contracting company with over 200 service trucks across the area. We provide electrical, plumbing, heating & air, and remodeling services. Over the past ten years, our revenue has grown from $875,000 to over $40 million. This year, we are on target to do over $55 million. With the rapid and consistent growth of our business, it was necessary to find a new software system to keep up with the volume. I shopped and demoed plenty of solutions before I met the folks from M.O.S.T. M.O.S.T. Contractor is very user-friendly, which eliminates lots of duplicate entries, reduces mistakes, provides accurate reports, allows smart dispatching that reduces windshield time, generates accurate purchase orders, payroll, and great up-to-the-minute drill-down windshields. M.O.S.T measures everything and anything you want measured and tracked. Dealing with the folks at M.O.S.T is a pleasure. Wayne, Carolee, and Jason are awesome. They are on your time, they know their product, they believe in the product, and want to make sure you are always satisfied with the product. I can reach any of them any time of the day. To them, I are not a number or a customer - "I am the boss." Our company employs over 60 customer service reps, and all were trained and certified within a month. The M.O.S.T. team worked 7 days a week in my building to make sure training and implementation was very smooth. Going in, I was very scared and nervous about implementing a new software system since, after all, we service multiple areas and run over 200 trucks. But when the software was turned on, we encountered no glitches, no down time, and their scheduling, training, and support are the best. All the obstacles I threw at them were not an issue. They delivered with a smile. I have been shopping for a new solution for a long time, and I am very happy that I met the M.O.S.T. group. They are awesome; you are not a sale to them; you are the BOSS.

July 2011

Jason from Carl's Service LLC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2011

I have been using MO.S.T. Contractor for almost 3 years. The mobile application has made my techs more professional and increased their average ticket by $200.00. I was a skeptic at first about my techs being able to use laptops but they actually picked it up very quickly and they will never want to go back to paper. Using tablets in the field has helped me eliminate a data entry office position. My data entry person is now a revenue producer and follows up on declined work. I would recommend MO.S.T. Contractor to anyone who wants to turn their service department into a revenue producing profit center. Jason L.

October 2010

Tom from Horizon Mechanical

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

October 2010

Get the MO.S.T. out of your Company

Great people! Great Idea! The best support ever!

Pros

MOST has consolidated the data entry and reduced the time and labor hours for our company admin

Great people to work with

No more paper invoices

Cons

New to market and some features arent fully developed