CSI Spectrum 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CSI Spectrum

3.3

(16)

Pricing

Starting at $1.00 per month

About CSI Spectrum

Daxko Spectrum Health Club Management Software is a cloud-based health and fitness club management solution. It caters to recreation centers, hotels and fitness resorts, wellness centers and camping facilities. Primary features include accounting, management, reporting, scheduling, facilities management and online services.

It offers inventory management, point of sale (POS), billing and accounts receivables, gift card management, contract management, customer relationship management (CRM), event management, locker management, automated scheduling and reporting. The solution also integrates with third-party applications such as MICROS for offering gift cards to clients.

It offers a mobile app that allow customers to manage their accounts, view and schedule appointments, check-ins and view check-in history. Support is offered via email and over the phone.

CSI Spectrum Screenshots

CSI Spectrum Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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CSI Spectrum Features

Popular features found in Fitness
Attendance Tracking
Billing & Invoicing
Calendar Management
Class Management
Communication Management
Customer Database
Employee Management
Marketing Automation
Online Booking
Payment Processing
Registration Management
More features of CSI Spectrum
Access Controls/Permissions
API
Automated Scheduling
Contract/License Management
Credit Card Processing
Customizable Reports
Email Marketing
Event Management
Event Scheduling
Inventory Management
Member Communication
Member Database
Member Portal
Membership Management
Member Types
Mobile Access
Mobile App
Point of Sale (POS)
Self Check-In/Check-Out
Team Management
Third-Party Integrations
Visitor Management

CSI Spectrum User Reviews

Overall Rating

3.3

Ratings Breakdown

56%

13%

19%

Secondary Ratings

Ease of Use

3.1

Value for money

1.6

Customer support

3.5

Functionality

2.6

Britnee G.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed May 2019

This program keeps it simple

Ratings Breakdown

Ease of use

Functionality

Pros:

Everything is ver y user freely and doesn’t take long at all to get the hang of the buttons. This program allows you to fully operate two screens with different functions at the same time.

Cons:

Im not sure if this problem occurs because we use it on two different computers but sometimes opening a POS window is difficult.

Vendor Response

Thanks for your feedback, Britnee!

Replied May 2019

Verified

Reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Can be buggy but gets the job done

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that for the most part it is user friendly. Easy to learn, has lots of options.

Cons:

Needs a bit of updating. Some characters will be off kilter and look wonky.

Vendor Response

Thank you for the review, we appreciate your insights!

Replied September 2019

Ben F.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

There's definitely better software out there

Ratings Breakdown

Ease of use

Functionality

Pros:

It works. Sort of. I mean, we've been using the software for over 10 years now and we are still in business... so I guess that's a "pro?"

Cons:

Unfortunately, there's too many "cons" in my opinion to list. It would take me forever to write them all down. When we first got the software, I asked my manager, "Is this a new company and are we their first clients?" The reason I said that was because right off the bat, the interface was clunky and didn't work properly. And it still doesn't. For example: At the top of the 'create new prospect' form is a cell to input the 'emergency contact' name. Right next to that is the cell to input the contact's phone number. You would THINK that after you enter the name and hit the "tab" key that it would move you to the phone number cell. But NO! It moves you to a health screening dropdown!?? Seriously? This is programming 101. Other cons include hidden windows (CSI hides windows behind other windows at certain times ie - you have to start minimizing other windows that may be open to find it before you can do anything). Many functions do not give you an "are you sure?" prompt before execution and if you didn't mean to do it... you are out of luck because the operation can't be undone. This results in REAL data loss. When I'm creating a new membership I have to be exact on everything I do. In many instances if I make a mistake, I can't back up and fix it. I have to then contact our business office manager. Running reports is convoluted and confusing. Form design feels like it's from the 1990's and designed by someone who has no design experience.

Julie S.

Hospitality

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

CSI has some advantages

CSI has pretty good functionality. It works well for most of our day to day tasks. I wish some aspects of it were more easily customizable and that client data was easier to track.

Ratings Breakdown

Ease of use

Functionality

Pros:

CSI is great for managing schedules and has a good POS function.

Cons:

It needs improvements in the ability to track different types of client data.

Vendor Response

Thanks for your feedback, Julie!

Replied February 2019

Kim G.

Used unspecified for unspecified

Review source

Reviewed March 2016

We have been with CSI Software for over 23 years and are very pleased with the results

We are looking forward to the change to Spectrum 6.0 Cloud hosting this week. Pros : Billling process along with the checks and balances makes the mistakes very limited. The A/R & the attendance program are very clear and understanding to both our employees and members. Credit card and eft automatic withdraws have been a major plus. Cons: Sometimes Query Reports are limited to what we can or need to do. Would like to see more online training so we better understand what is available for us to access. I am sure there additional shortcut in the system available that we are currently unaware. I do feel a lot more comfortable with the communications I been receiving from Dana Puckett since she has become Regional Account Manager of the East than I have had for many years. Hopefully after our migration to the cloud we can review the change as an upgrade to our current set up. Please feel free to contact me if you have any questions in regards to my evaluation.

Ratings Breakdown

Ease of use

Customer support

Verified

Reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Daxko Spectrum User for 13 years

Overall, we liked the software initially, but over time and as we grew and expanded as a company, it become more difficult to utilize the software as we needed. It required such a lengthy process to set up programs, events, scheduling, etc. that it truly was a waste of our time to even input these in Spectrum. Also, the front desk staff complained about the difficulty to use it on the front end in signing up members, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the accounting side of the software as well as the reports that it offered. The accounting reports and overall reporting is great and provides a lot of detail for your company.

Cons:

It is not easy to use on the front end and is very time consuming to set up each of the different features. Each feature requires so many different steps to just get it set up, and you have to set it up in 3 different modules. We didn't utilize all of the features due to the time consuming set up process. The system itself is very outdated as well and does not provide the ease of use that other fitness software companies provide. Some of the reports didn't work properly and were never fixed when we inquired about them.

Pablo P.

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2018

We switched to Daxko Spectrum on Dec 11 2017 and I'm sad to say, its been a huge dissappointment.

None yet... but we hold out hope for something positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The sales and customer service staff are excellent people.. and its the only reason why we are still hanging in there.

Cons:

We switched software not because we were unhappy but because we wanted more from our software. We were seeking an integrated solution with CRM, management/processing, reporting and mobile features from a single vendor. We went "live" with Daxko over 3 months ago and we still do not have our mobile app. The credit card updater was just activated.. it took 3 months?? Even though we're having our best YTD numbers... our cancellations are up because of members frustration due to losing the app / rewards feature. We submitted all of our requirements ahead of schedule and were told that all the features would be available on our Dec 11th 2017 go live date. The implementation did not start well and there have been many issues since.. for example Daxko is still trying to update the clock time within the software to Daylight savings.. I don't understand. I've been a gym owner for 13 years and I've never experienced this type of APATHY from company management. I'm actually shocked... embarrassed for the sales and service staff. Someone in management... "I am your customer.. Help me!" I'm more then willing to upgrade this review if they can make us whole again. Thank you

Molly G.

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

They are no longer supporting this product with updates

See above.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like absolutely nothing about this product.

Cons:

I've been working with CRM systems for 30 years and this is the most clunky product I have used! There are no intuitive processes and many things have to be manually done. For example, if you add a family member to an existing account, you have to manually add the billing. Same thing if the member goes on a medical leave. You enter the dates of the leave, but the system does not delete the dues for those months. Prospecting using the Prospect option is very poor. I'm used to having a more streamlined CRM for updating prospects. The APP is very unstable and scheduling pilates classes is very cumbersome. There are a myriad of issues with this product!

Todd S.

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2017

Not a Very Good Choice. Expensive. Poor Costly Support.

They have lots of features but you pay for it. Monthly service fees are extremely expensive. If you ever try to get a door access control put in like at 24 hour fitness facilities forget about it. They act like they have never heard of one before. Service techs are rude and not very helpful. Over bloated software for most facilities. There are much, much better choice available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lots of features

Cons:

Terrible support. Unusable door controls.

Angel P.

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

I really don't know where all this good reviews came from, but this company is unprofessional.

No benefits

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have nothing positive to talk about. I decided to get rid of their services and they have been nothing, but unprofessional. Starting with their outdated software, nothing they offer is worth paying for.

Cons:

Their software is outdated. There are plenty of other software companies with superior software graphics, functionality, and more reliable. They have the habit of lying in order to serve themselves and not provide costumer service. The software lacks easy access to account information on business costumers. Their software operation is basic and elementary. They have made up different excuses as to why they can't transfer funds into the business bank account and yet they keep charging for a service they are not rendering.

Showing 1 - 10 of 16 Reviews

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