RoutingBox 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

RoutingBox

4.2

(13)

Pricing

Starting at $50.00 per month

About RoutingBox

RoutingBox is a transportation dispatch solution that helps paratransit and non-emergency medical transportation (NEMT) businesses handle dispatching, booking and billing processes. It offers a route optimization module, which enables managers to create and assign routes to drivers.

The application allows dispatchers and customers to track the live location of drivers and receive automated updates for changes in delivery status. It lets administrators generate reports, configure settings to view delivery details across different zones and conduct audits. Additionally, RoutingBox offers a host of features such as SSL security, mobile support, automated alerts, electronic signature capturing and more.

RoutingBox facilitates integration with MedBatch, a medical billing system, enabling users to review and submit medical claims directly. Pricing is available on request and support is extended via phone, email and other online measures.

RoutingBox Screenshots

RoutingBox Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Starter

$50.00

per month

No plan information available

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RoutingBox Features

Popular features found in Transportation Dispatch
Billing & Invoicing
Customer Management
Delivery Tracking
Fuel Management
Location Tracking
Mileage Tracking
Mobile Access
Real-Time Monitoring
Route History
Route Optimization
Scheduling
More features of RoutingBox
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Automated Scheduling
Barcode/Ticket Scanning
Communication Management
Customer Database
Data Import/Export
Dispatch Management
Electronic Signature
Emergency Dispatch
Employee Management
Geographic Maps
Geolocation
GPS
Historical Reporting
Invoice Management
Maintenance Scheduling
Mobile Alerts
Monitoring
Order Management
Order Tracking
Performance Metrics
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Real-Time Notifications
Real-Time Updates
Reporting & Statistics
Route Management
Routing
Shipping Management
Task Scheduling
Third-Party Integrations
Transportation Management
Work Order Management

RoutingBox User Reviews

Overall Rating

4.2

Ratings Breakdown

77%

15%

Secondary Ratings

Ease of Use

4.3

Value for money

3.8

Customer support

3.8

Functionality

4.5

Ryan T.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2018

Continually Improving

Everytime I interact with the staff they are helpful and polite. I have an answer within the hour.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Every week we see a new feature added, a new product released or optimizations made to existing services.

Cons:

My business would cost me alot more time and money without this software.

John P.

Verified reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Routing Box for NEMT

Overall, we have been very happy with the product. It is user friendly and has made managing our NEMT very easy. It is price right, too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product has enabled us to optimize and bill our NEMT demand responsive business. We are able to dispatch and manage this portion of our operation.

Cons:

The customer service or tech support during the pandemic is not customer friendly. I want to be able to call and get a live person. You have to send an email to get someone to call you. This is unacceptable

JR A.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

DOES NOT DELIVER

8 months of not being able to use the software. Multiple staff changes and movement of key people that are supposed to help with onboarding and implementation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. Imports not working correctly. No API with SafeRide Health as promised. No accountability from Routing Box staff but they keep billing me monthly

Cons:

NO API with the broker we do most of our work with. Horrible training sessions with imports not working.

Reasons for choosing RoutingBox

REFERRAL FROM A STRATEGIC PARTNER IN ANOTHER STATE

Brian T.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Super Product

The experience with Routingbox has been great.The technical side and the advancement side.When ever you send a idea they work with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think this product is great because the functions and view of the trips are second to none.

Cons:

I really can not say anything bad.I had written a negative review awhile back and the company had listened and not only fixed the problem they stepped up the program

John B.

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Great Service, Great Product,

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Routing box is probably one of the best things we did for our company. Not only do we use the dispatching software, but we also use their billing software MedBatch as well. Customer service is always friendly and helps fast and efficiently whenever called upon. We could not be any happier with this service. We will be a customer for life!!

Cons:

The updates! Seems like every day, a different update.

Leslie D.

Verified reviewer

Package/ Freight Delivery

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed July 2024

Customer Service and deployment

So far not so good. Have not been able to utilize the product. Demands on multiple trainings and then in the trainings you get basic information that is ok but asked for tangibles. Delivery of tangibles does not result in any report of progress of deployment and results in another training. Have been paying for six months and have yet to use the product. Sent emails two days ago and haven't received any response.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mobile application seems like it would have been nice to use.

Cons:

customer service, lack of tangible assistance in deployment of product that is customer centered rather than product/routingbox centered.

Reasons for switching to RoutingBox

needed a better manageable mobile application.

Brian T.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2017

Very Slow uploads

The program is ok,but if you do a lot of trips and uploads bring a snack.True garbage takes forever.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Billing end is great.

Cons:

Needs better attention on the dispatch side.

William T.

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2017

Medicaid billing made easy

Before routing box, billing was chaos, hit or miss. now with MedBatch in conjunction with Routing Box all our billing is complete when we drop off our patients. It has helped with billing, routing, compliance, We now have a clear picture of our business. Thanks Guys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly once your set up complete and you familiarize yourself with it, will never go back to anything else. drivers love the mobile app

Cons:

none at this point, it been a year!

Sarah W.

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2017

Very nice people to do business with

We're very satisfied with the product as well as their service. They're very responsive and took very good care whenever we contacted them with any problems. Software problems are such a headache and so frustrating. It's much less stressful working with people who would actually do their best to eliminate your problems for you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

JESSICA E.

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2017

ROUTING BOX AND THEIR SERVICES

i ABSOLUTELY LOVE THEIR SERVICES...THEY ARE ALWAYS VERY VERY HELPFUL. I LOVE THEIR IMPORTER IT MOVES VERY QUICKLY AND I RARELY EVER HAVE A PROBELM. THANKS FOR YOUR AMAZING SERVICES

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

THE IMPORTING IS EXTREMELY FAST AND EASY

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