C2-ITSM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

C2-ITSM

4.3

(14)

Pricing

Starting at $44.00 per month

About C2-ITSM

C2 ITSM is a cloud-based IT service management solution that helps users manage and automate requests, assets, and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific requirements of a company.

C2 ITSM is an ITIL-framed solution that is ideal for call centers, IT support, help desk, web self-service, customer service & support, asset and knowledge management. It supports service desk capabilities such as incident management, problem management, service request management and knowledge management.

Email and analytics tools like reporting and dashboards are integrated to measure performance & IT service efficiency. The solution helps users manage assets such as inventory, contracts, licenses and purchase orders. Automated workflows and business rules allow assignment of tasks, transparency of processes, and sequential operation of tasks. The REST API allows interaction with many other types of systems. Pricing is per user per month. Support is provided via an online portal, email and phone.

C2-ITSM Screenshots

C2-ITSM Pricing and Plans

Starting price: $44.00 per month

Free Trial

Free Version

Basic

$44.00

per user, per month

No plan information available

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C2-ITSM Features

Popular features found in Time Tracking
Activity Tracking
Alerts/Notifications
Automatic Time Capture
Billable & Non-Billable Hours
Clock In/Out
Employee Database
Employee Scheduling
Overtime Calculation
Project Time Tracking
Real-Time Updates
Task Management
Third-Party Integrations
More features of C2-ITSM
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Alerts/Escalation
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Autoresponders
Availability Management
Calendar Management
Call Center Management
Capacity Management
Catalog Management
Categorization/Grouping
Change Management
Chat/Messaging
Client Portal
CMDB
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Content Management
Contract/License Management
Cost Tracking
CRM
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Disaster Recovery
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Management
Event Management
Event Triggered Actions
Feedback Management
Full Text Search
Gantt/Timeline View
Help Desk Management
HR Management
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Maintenance Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
No-Code
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Purchase Order Management
Queue Management
Real-Time Chat
Real-Time Notifications
Recurring Issues
Release Management
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Requisition Management
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Request Management
Single Sign On
Social Media Integration
SSL Security
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Template Management
Text Editing
Ticket Management
Timesheet Management
User Management
Workflow Configuration
Workflow Management

C2-ITSM Integrations

QuickBooks Online Advanced

Zapier

Microsoft Azure

C2-ITSM User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

29%

21%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.4

Functionality

4.0

Verified

Reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 12 months

Review source

Reviewed April 2023

C2 Atom: A powerful and flexible help desk software with a wide range of features

Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently.

Cons:

Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively.

Sandhya L.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Pros and Cons of C2 ATOM

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons:

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Jeremy P.

Consumer Goods

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed March 2017

Evolving Product

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Verified

Reviewer

Computer & Network Security

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Great for Automated Testing

I really enjoy it for my web development. the automated testing is one of the best features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use

Cons:

There arent much white paper incase you get lost.

Stephen C.

Oil & Energy

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2017

From the system admin perspective

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons:

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Jean B.

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2017

C2 at Town of Candiac

Helping us to meet ITIL specification for our IT department. We improve productivity. Great management of a ton of IT request

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Web based. Database is on our site Easy to use for our peoples.

Cons:

Reporting tool is sometime hard to parameter

Thierry A.

Pharmaceuticals

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2017

A World of Possibility

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fully customizable. Very good development and support, the team is attentive to our needs.

Mirela C.

Verified reviewer

Accounting

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed March 2018

Great experience.

Overall great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Cons:

Specific Web browser compatibility matrix. Customizabilty of certain items like the status bar or other little things like this. Lack of customization in the various screens, complexity of the database to get our own reports.

Alexandre G.

Education Management

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed March 2017

C2Atom Ticket management apps in progress. Do what it is supposed to.

C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

services catalog. Client portail. Web application.

Cons:

a little bit to much sticked to ITIL.

Yan L.

Used unspecified for unspecified

Review source

Reviewed March 2017

Good ticketing system

Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

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