Gist 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Gist

4.7

(149)

Pricing

Starting at $19.00 per month

About Gist

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages.

Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed.

Gist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures.

Gist Screenshots

Gist Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Support Suite Free Forever

$0.00

flat rate, per month

Plan includes:

2 Support Seats Included
Android)
Email & Push Notifications
Live Chat
Meetings & Calendar Integration
Mobile Apps (Ios
Saved Replies
Set Office Hours
Team Inbox
Unlimited Conversation History

Support Suite Professional

$29.00

flat rate, per month

Plan includes:

5 Support Seats Included
Automated Chat Triggers
Chat Transcripts
Everything in Free + Inbound Email
Facebook Integration
Lead Qualification Bot
Public Knowledge Base
Satisfaction Ratings
Share Articles in Conversations
Twitter Integration

Support Suite Premium

$99.00

flat rate, per month

Plan includes:

Automated Assignment Rules
Automated Meeting Scheduling
Broadcast Chat Messages
Conversation Volume Reports
Everything in Professional + Custom Chatbots
Integrate With Salesforce
Live View
Real Time Message Sneak Peek
Round Robin Assignment
Team Performance Reports

Marketing Suite Free Forever

$0.00

flat rate, per month

Plan includes:

200 Contacts Included
Basic Email Templates
Contact Management
Contact Segments & Tags
Email Marketing
Email Personalization
Send Broadcast Emails
Signup Forms and Popups
Website & Event Tracking

Marketing Suite Professional

$19.00

flat rate, per month

Plan includes:

1000 Contacts Included
Conditional Content
Custom Email Domains
Drip Campaigns
Everything in Free + Triggered Emails
Resend Emails to Non-Openers
Responsive Email Templates
Single Step Automations

Marketing Suite Premium

$29.00

flat rate, per month

Plan includes:

1000 Contacts Included
Abandoned Cart Series
All Pre-Built Templates
Automatic Event Tracking
E-Commerce Integrations
Email Delivery Wind
Everything in Professional + Multi-Step Visual Automations Builder
Facebook & Instagram Ads
Smart Send Times

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Gist Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Gist
API
Chatbot
Customizable Branding
Full Text Search
Knowledge Base Management
Live Chat
Mobile App
Real-Time Chat
Social Media Integration
Ticket Management
Widgets

Gist User Reviews

Overall Rating

4.7

Ratings Breakdown

77%

19%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.7

Functionality

4.6

Jordan R.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Reviewed July 2019

Gist is Awesome!

We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the chat feature. Everything works well, notifications are reliable, works great!

Cons:

Can't really say I dislike anything... Honestly they have so much more (than just chat) at our disposal that we need to implement! Haven't gotten around to it yet.

Reasons for choosing Gist

Better pricing, and we believed in their vision. They haven't disappointed yet!

Verified

Reviewer

Food & Beverages

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Happy User = Happy Customers!

We are using it mainly for customer service. The reliable live chat is perfect for us who are always on the go. We also use it for email marketing, complete with automation and tracking. Gist's team inbox works perfectly for our small team and deliverability is commendable! Gist is very east to set up, it took a few hours for a non techy person like me to put it up & running! Booking feature = WOW The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales Their customer service is brilliant, nothing more to ask for

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it. Email deliverability & tracking is great!

Cons:

Contact form to be pushed straight to conversations (I already requested this)

Reasons for choosing Gist

Price point and Gist has almost everything that we need in one app! Plus deliverability score is very important to us.

Reasons for switching to Gist

their mobile app is very glitchy & user interface does not look good

William A.

Verified reviewer

Broadcast Media

Self-Employed

Used other for more than 2 years

Review source

Reviewed September 2020

+6 months I asked to have my billing information removed...

After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Cons:

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

Reasons for switching to Gist

this was a lifetime offer that seemed to have most of what I was looking for, again the dreams of this company never meshed with reality.

Luke D.

Verified reviewer

Marketing and Advertising

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed January 2020

All-In-One Marketing Automation Software - Covers Most Features Needed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events • Email automation • Live chat & bots • Scheduling • Help desk/ knowledge base • Forms • Tracking • Plenty of integrations The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer.

Cons:

Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added.

Reasons for choosing Gist

The simple fact that it provided all the features that I needed compared to the competition, and also at an affordable price. The competition is quite expensive or doesn't provide the features Gist does - meaning you need to integrate more software etc.

Craige Hardel -.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Reviewed September 2019

Really good & Affordable all in one business solution

Using them has been okay. Their support is responsive and attempts to address problems as they can

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features for the price: the suite of tools fits nicely into any business especially mine. Simply interface- the application is easy to use. The contacts and email builder makes anyone feel at home quickly

Cons:

Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon

Reasons for switching to Gist

Needed more features and a tighter knit solution

Anca P.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Great for daily support

Overall, our experience is a great one. Issues have always been solved quickly and effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to assign conversations to team members. It's easy to snooze conversations while waiting on a resolution, without forgetting about them.

Cons:

I'd really love to also have a pending indefinitely feature, especially for cases when the resolution depends on other teams, so there's no ETA.

Reasons for switching to Gist

Because we ended up getting a better value with Gist

Marc R.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Reviewed July 2019

Better customer engagement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Makes it easier for us to engage with our customers by giving them an additional way to contact us as well as being able to respond on multiple devices/platforms.

Cons:

When responding via email, wish it would recognize our email signatures and remove them.

Reasons for choosing Gist

Our needs were (and still are) pretty modest, so it came down to price. Gist was the best value of the solutions we evaluated.

Stuart M.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Reviewed July 2019

Superb all-in-one support and engagement portal

It gives me a single portal from which I can do marketing, lead capture and customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That I can manage all of my contacts and capture new leads. That I can offer a knowledge base. That I can carry out segmented email campaigns.

Cons:

A bit of a learning curve for some parts but now that I have it set up I find it very intuitive.

Reasons for switching to Gist

More modern interface. More impressive roadmap. More features.

Stefan G.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

Great customer support tool with live chat & bots

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Cons:

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

Reasons for choosing Gist

It was the value for money and the great set of features that made us choose Gist over its competitors.

Eriks Draiska - R.

Verified reviewer

Real Estate

Self-Employed

Used weekly for less than 2 years

Reviewed July 2019

Gist... Easy to Get!

It offers potential clients an easy way to communicate with us

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gist Chat is customizable across our website. Different Chat features on different pages. Any enquiries are shown on Smartphone App as a numeral as well as an onscreen notification.

Cons:

It lacks an audible alert on the smartphone. Whist the phone vibrates, without a sound some chats, are missed

Reasons for switching to Gist

ConvertFox (Now Gist) offered the option of customized messaging

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