LabiDesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

LabiDesk

4.3

(27)

Pricing

Starting at $79.00 per month

About LabiDesk

LabiDesk is all-in-one help desk software.

Customizable HelpCenter with Articles & FAQ for Self - Service;
HelpWidget with automatic replies, to reduce number of incoming requests;
Shared Email Inbox/ Ticketing System to properly and in timely manner work on the customer issues;
Canned Responses/ Macros for your Agents;
SLA,Department and Agents Roles and Routing.

LabiDesk Screenshots

LabiDesk Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Basic

$79.00

flat rate, per month

No plan information available

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LabiDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of LabiDesk
API
Customer Database
Customizable Branding
Data Import/Export
Email Templates
Knowledge Base Management
Real-Time Chat
Surveys & Feedback
Third-Party Integrations
Ticket Management

LabiDesk User Reviews

Overall Rating

4.3

Ratings Breakdown

52%

41%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.2

Functionality

4.0

Have you used LabiDesk and would like to share your experience with others?

Stasha K.

Verified reviewer

E-Learning

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed November 2021

I needed a good experience with the help desk system, and I got it right away with LabiDesk

The crucial thing in my job is a good user experience. With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help. To be honest, I had to put the needed features for technical support in the same line with the budget, and I got a good experience with this product. Because this is a new brand on the market, I was prepared for some issues, but none of them happened to ruin the day. They have good support, and I always get the answers to my questions. I can say that it is pleasurable to work with LabiDesk.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

In the first place, I was looking for the knowledge base for the self-help option, but I gave it a try with the Help Desk. It's possible to communicate with clients and customers directly on the website, or they can contact support by email via the widget option. It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine. It has full-brand customization.

Cons:

I find it missing the Night mode switcher because I work at night, and it will be more pleasurable if I had the option to switch on a better eyesight mode. I didn't experience any lag in service for now, and I hope that remains good in the future.

Reasons for choosing LabiDesk

LabiDesk has a different look which is original over the competition. I feel it's in common with my story. Maybe someone finds it less modern, but I like the design.

Chaitanya B.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

Feature Rich Helpdesk Platform with Huge Potential.

Labidesk helped me save my time to answer queries of customers and website visitors using its intuitive all in one Customer Help Center. Using its help widget FAQ section most of the users queries were resolved quickly. Built in Ticket Support system helped me organize queries and assigning the Tickets Department wise to team members was one the best part to resolve queries effectively. Labidesk widget has FAQ, Contact Us and Updates Section all integrated at one place. Sending recent updates and improvements made on platform using Announcement section made my platform look more professional. Indeed Labidesk helped me build customer relationships.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Fast, Reliable & User Friendly ! 2) Shared Inbox, FAQ Help center, Announcement and Contact sections all under one roof. 3) Building Knowledge Base and resolving queries using advanced Ticketing System is quick and easier. 4) Feature rich tool with deep help center customizations, ticket assigning, mailboxes, automations, reports and analytics and many amazing features like Livechat, autoresponders in roadmap makes this tool powerful Helpdesk solution. 5) Value for money and good customer support.

Cons:

1) Labidesk is a new product with a great potential but UI/UX can be improved. 2) Help widget affects on Website Pagespeed Score a bit.

Reasons for switching to LabiDesk

Value for Money. Inexpensive and good customer support.

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

Sad to see the service of LabiDesk

I am not happy. This is my 6-month long experience. I should have gone for intercom or freshwork.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have a very strong roadmap. They know what to build next.

Cons:

The whole product needs quality assurance. I don't know how the company release a feature to its users. From knowledge base to ticket management has major issues. - Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds - No integration with slack or other communication channels when a new message comes - No browser sounds, buzz, or notification comes when a new message come - No mobile apps - In case you are not using their website, the system should email you the message the customer has written.

Kevin S.

Verified reviewer

Accounting

Self-Employed

Used daily for less than 6 months

Review source

Reviewed September 2021

Labidesk is a gem!

The team behind Labidesk is very committed to their clients, open to criticism and they are constantly working on each of their products to make our lives easier! ... how great !!! I give a huge vote of confidence to this team, not only because of Labidesk but also because of all the work they have been doing with each of their products. Go for Labidesk! If you don't, you will regret it all your life!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A multi-channel help desk software that makes your life easier and saves you a lot of headaches when your main goal is to offer your customers quality care. If you are looking for a tool that fulfills the functions of shared email inbox, ticket system, help widget, knowledge base, live chat, canned responses, CRM and roadmaps, Labidesk is the one !! ! I have no doubt !!!

Cons:

At the moment I have not found anything that I have not liked, but if I should mention something it could be that the platform adds more languages so that users can use the platform in their native language.

Manoj L.

Verified reviewer

Computer Software

2-10 employees

Used daily for free trial

Review source

Reviewed December 2021

The product has potential.

I've been looking for a complete one-suit solution to manage our support but haven't found one that matches our needs. Labidesk has the potential to be extremely beneficial to our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how to chat UI looks similar to the intercom and Chat + Tickets + KB is one of the best combinations for us to use the software.

Cons:

CRM, I hope to use it somebody but I don't currently plan to use it.

Fabrizio S.

Verified reviewer

Internet

Self-Employed

Used daily for free trial

Review source

Reviewed December 2021

A promising Helpdesk software with Nice extras

Labidesk is a good option for more pricey solutions like Zendesk or Support hero. The platform is still at early stages and indeed requires some touch-ups, but it's totally working. I think they still need to develop a mobile native app and improve a few sections of the app but then it will be all marketing as the platform is super promising at this stage!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The all in one integrated environment includes live chat and unified inboxes to better manage the tickets. The branding is nice but still a bit buggy, but it provides a very personal touch to the platform. The User interface is clean and usable.

Cons:

The initial set-up onboarding was nice but the integration and site management did not work from scratch. Also, the theme section has bugs where settings are not being applied even if saved at the start. I felt the lack of IOS or ANDROID apps was important and I am sure they are already implementing them as i saw the icons in the menu. When someone opens a ticket the user and the admin don't receive an email, it only happens when you reply. This is something I would indeed change.

Mr Samuel A.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for free trial

Review source

Reviewed December 2021

No Omni Channel Settings

Very fast and easy to use by anyone. No High Tech Knowledge is Needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast and easy to use. Modern Look of the Interface. Personal Email Signature loves this a lot. Navigation panel well organized.

Cons:

No Mobile app | Desktop App | The Website is Ok

Nilayan G.

Verified reviewer

Internet

Self-Employed

Used daily for free trial

Review source

Reviewed December 2021

LabiDesk is a winner!

Ratings Breakdown

Ease of use

Functionality

Pros:

This is an excellent product for small businesses. It offers a complete solution for an email inbox, ticketing system, knowledge base, live chat and customer support. The customer service team is terrific, knowledgeable and prompt. The features of this software suite are extensive, and we find that it is perfect for our organization. I'm very impressed with LabiDesk.

Cons:

I have not encountered anything broken or lacking yet. The might be a few features that will be great for other customers, but as of now, I think this software can satisfy my use case. That said, no software is perfect. The good thing is the team behind LabiBook looks committed.

Hoang A.

Verified reviewer

Education Management

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed December 2021

Good all in one app. Need improve UX/UI

Support cusomter quickly through chat, help center and ticket system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- dashboard tutorial check list is very detail - can choose color for app - Help center customize is very easy - Mail server is available for newbie (no need SMTP set up) - Code Injection: i can insert my js code into help center (like popup) - Canned Responses is useful if you must type same response many times.

Cons:

- font not clear, i recommend arial or roboto font - pricing page many color - Not display limited number of agents in invite teams (unlimited? ) - you need redesign UX/UI (important), i not like color with font in app.

Reasons for choosing LabiDesk

It's cheaper and all in one

Kumar G.

Verified reviewer

Internet

2-10 employees

Used daily for free trial

Review source

Reviewed December 2021

All in one software to help you manage your customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is complete all-in-one software to manage your customer service from Live chat to support tickets and many more and I love to use it. The team behind is great and they love to hear feedback and improve on it.

Cons:

There are no cons as of now. However, the UI could be improved.

Showing 1 - 10 of 27 Reviews

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