ManageEngine ServiceDesk Plus 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

ManageEngine ServiceDesk Plus

4.4

(225)

Pricing

Starting at $16.00 per month

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.

ServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management.

Further automation is provided by the "business rules" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.

ManageEngine ServiceDesk Plus Screenshots

ManageEngine ServiceDesk Plus Pricing and Plans

Starting price: $16.00 per month

Free Trial

Free Version

Standard (Cloud)

$16.00

per user, per month

Plan includes:

IT Help Desk

Professional (Cloud)

$33.00

per user, per month

Plan includes:

Asset
Change

Enterprise (Cloud)

$78.00

per user, per month

Plan includes:

Projects

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ManageEngine ServiceDesk Plus Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ManageEngine ServiceDesk Plus
Activity Tracking
AI Copilot
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Assignment
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Benchmarking
Billing & Provisioning
Catalog Management
Change Management
Chatbot
Chat/Messaging
Check-in/Check-out
Client Portal
CMDB
Commenting/Notes
Communication Management
Communications Management
Complaint Monitoring
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Content Library
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Depreciation Management
Disposal Management
Document Management
Document Storage
Drag & Drop
Email Alerts
Email Management
Email Templates
Event Logs
Fixed Asset Management
Forms Management
Full Text Search
Help Desk Management
Historical Reporting
Incident Management
Incident Reporting
Inventory Management
Inventory Tracking
Investigation Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Incident Management
Knowledge Base Management
Knowledge Management
Live Chat
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Interface
Monitoring
Multi-Language
Multi-Location
Online Forums
Performance Metrics
Pre-built Templates
Prioritization
Problem Management
Procurement Management
Projections
Project Management
Purchase Order Management
QR Codes
Real-Time Chat
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recurring Issues
Release & Deployment
Release Management
Reminders
Remote Access/Control
Reporting & Statistics
Requisition Management
Reservations Management
Resource Allocation & Planning
Rich Text Editor
Role-Based Permissions
Rules-Based Workflow
Safety Incident Management
Scheduled/Automated Reports
Search/Filter
Service Catalog
Service History
Service Reporting
Service Request Management
Single Sign On
Software License Management
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Templates
Text Editing
Third-Party Integrations
Ticket Management
User Management
Web Notifications
Widgets
Wiki
Work Order Management

ManageEngine ServiceDesk Plus Integrations

ManageEngine Endpoint Central

Integration rated 4.5 from 16 reviews

ManageEngine ADSelfService Plus

Microsoft Outlook

ManageEngine Applications Manager

Zoho Analytics

ManageEngine ADManager Plus

See all 16 integrations

ManageEngine ServiceDesk Plus User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

34%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.2

Functionality

4.4

Harry S.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Great software, could use more features

It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version.

Cons:

The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen.

Reasons for choosing ManageEngine ServiceDesk Plus

Trialed ServiceNow but I found it more updated and had a better UI appearance from both a user's point of view and administrators. The pricing also was a reason.

Reasons for switching to ManageEngine ServiceDesk Plus

It didn't have all the functionality or updated UI we were after.

Tonia B.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for free trial

Review source

Reviewed April 2025

ManageEngine Service Desk Plus review

The help desk software was exactly what I wanted in a help desk solution. However, I also needed other features that would cost more as an add-on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ManageEngine Service Desk Plus is very intuitive! It covers everything you would hope for in a Help desk.

Cons:

Each product is separate, and they do not offer an all-in-one solution.

Reasons for choosing ManageEngine ServiceDesk Plus

I did not, I went with a competitor so that everything was under one pane of glass.

Austin G.

Verified reviewer

Financial Services

501-1000 employees

Used other for free trial

Review source

Reviewed July 2019

Not ready for cloud

Previously 3

Ratings Breakdown

Ease of use

Previously 3

Functionality

Pros:

ManageEngine comes out of the box with a number of pre-built workflows that can minimize time required for implementation and it integrates directly with TeamViewer which can be a huge benefit for technicians who frequently perform remote support.

Cons:

The interface was not as simple or easy to use as other service desk applications out there and the ability to run scripts from the tool in order to automate self-service requests required the entire application to be installed on-prem. Sadly, the ability to execute reports requires a third party tool at an extra cost.

Nicat B.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 12 months

Review source

Reviewed May 2023

My experience has been amazing and productive

As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery of HelpDesk employees within the organization. ManageEngine has many features. They are remote connection, video call and chat functions. You can even manage the computer's services or system files without connecting to the computer's desktop. I work in an organization with 500 employees, and the ManageEngine was very helpful in providing technical support. However, the availability of the ticket system in the ManageEngine makes it easier for you to give detailed reports to both the work efficiency and the management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Among the alternatives, it was the most convenient to set up and use. It has a user-friendly interface

Cons:

It's a very convenient product, I like ManagEngine's products in general, but sometimes additional add-ons can be a bit expensive.

Reasons for choosing ManageEngine ServiceDesk Plus

Looking at other alternatives, this product is the most convenient to use.

Sergio D.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed January 2022

A complete, easy to deploy and use, customizable service management solution

We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions.

Cons:

As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers).

Reasons for choosing ManageEngine ServiceDesk Plus

Completeness of functions, ITIL orientation, ease of use

Verified

Reviewer

Retail

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Great product for its money

Overall this product is really well made and compared to its competitors is really well priced.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

this product is well made and can be used for almost any company size, the best parts is ticket management and change management.

Cons:

there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details in Asset management.

Reasons for switching to ManageEngine ServiceDesk Plus

this product was a better fit for the organization.

Sam L.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great ticketing system for helpdesk

This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, setup, low resource consumption on server, built-in reporting is enough for my company, Solutions, preventative maintenance tasks, templates, email fetching, user portal, external mobile app.

Cons:

Reporting isn't that user friendly, upgrades don't allow skipping of versions, not cumulative. Support isn't that good in resolving issues, so luckily we haven't had many

Reasons for switching to ManageEngine ServiceDesk Plus

Spiceworks wasn't working correctly and was misreporting assets. TIcket system wasn't user friendly and techs didn't know how to use it, even after training. klunky was the work they used. SD+ is much, much better

Ricardo D.

Verified reviewer

Legal Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Manage Engine Service Desk Review

We used it as a ticket system for IT but overall did not like the experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It makes for an easy ticketing system for IT to use and helps keep track of ticket progress quite well

Cons:

There is too much freedom for the technician around what they can do with the ticket. They can delete etc too easily, also it's not easy to use for the end user and hard to track outstanding tickets efficiently

Reasons for switching to ManageEngine ServiceDesk Plus

We needed something better to use for a ticket system

José F.

Verified reviewer

Oil & Energy

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Good IT Ticking system

The easy and fast way to have the configuration done and running. The web interface and mobile work are fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with the rest of the applications Zoho and ManageEngine have. Easy to set up and fast to be deployed.

Cons:

If you are a small company, the best recommendation must work On a Cloud solution they provide.

Reasons for switching to ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a robust solution.

Robert V.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

IT Manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Good Ticketing system for out IT department.

Cons:

The customization of templates is a but difficult to understand how the layout works. Some fields are not available for reporting such as the description. A notes field would be nice to add to list the states with date of where the ticket is in the process of getting resolved.

Showing 1 - 10 of 225 Reviews

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