MindTouch 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MindTouch

3.0

(3)

Pricing

Starting at $100,000.00 per year

About MindTouch

MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. The company’s knowledge management platform was designed to dynamically serve up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.

MindTouch offers solutions for customer self-service, agent assistance, and departmental knowledge. These solutions help organizations capture, manage, extend, update, and optimize knowledge across touchpoints, channels, and devices.

MindTouch functionality includes Google-optimized content, intelligent search capabilities, and personalization/permissioning to ensure a low-effort customer experience. Functionality also includes extensibility into multiple channels such as web properties, support ticket forms, community sites, chatbots, and more. The platform also includes pre-built integrations for various CRM and contact center systems.

MindTouch built its platform using highly scalable microservices and serverless technologies to handle high volumes of content without performance degrad...

MindTouch Screenshots

MindTouch Pricing and Plans

Starting price: $100,000.00 per year

Free Trial

Free Version

Basic

$100,000.00

per user, per year

No plan information available

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MindTouch Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of MindTouch
API
Chatbot
Communication Management
CRM
Decision Support
Feedback Management
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Reporting/Analytics
Search/Filter

MindTouch Integrations

Salesforce Service Cloud

ServiceNow

Five9

SAP Customer Experience

MindTouch User Reviews

Overall Rating

3.0

Ratings Breakdown

33%

Secondary Ratings

Ease of Use

2.7

Value for money

2.3

Customer support

2.7

Functionality

2.7

Have you used MindTouch and would like to share your experience with others?

Jace H.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Best Knowledge base I have used

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written.

Cons:

When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B.

Reasons for switching to MindTouch

Our Technical Support manager made the suggestion and had previously used it at another company

Irfan K.

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

Antiquated product with terrible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It worked, but there are way better products out there for cheaper. The onboarding process was good.

Cons:

Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

Ana Maria C.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Outdated tool that does not provide a fairly useful, appealing document site

It's been awful, I don't recommend it to anyone,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.

Cons:

Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features, no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.

Showing 1 - 3 of 3 Reviews