• Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Home

/

Knowledge Management Software

/

MindTouch

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Overview
MindTouch

MindTouch 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

MindTouch
MindTouch
3.0
(3)

Pricing

Starting at $100,000.00 per year

About MindTouch

MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. The company’s knowledge management platform was designed to dynamically serve up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.

MindTouch offers solutions for customer self-service, agent assistance, and departmental knowledge. These solutions help organizations capture, manage, extend, update, and optimize knowledge across touchpoints, channels, and devices.

MindTouch functionality includes Google-optimized content, intelligent search capabilities, and personalization/permissioning to ensure a low-effort customer experience. Functionality also includes extensibility into multiple channels such as web properties, support ticket forms, community sites, chatbots, and more. The platform also includes pre-built integrations for various CRM and contact center systems.

MindTouch built its platform using highly scalable microservices and serverless technologies to handle high volumes of content without performance degrad...

ation. The company’s services include implementation, project management, education/training, and KCS best practices and certification. Customers also receive 24/7 support and a dedicated customer success manager.

Wondering if MindTouch is right for your organization?

Our Knowledge Management Software selection experts can help you in 15 minutes or less.

Software Advice Logo

MindTouch User Interface

0
0
1
2
3
4

MindTouch Pricing and Plans

Starting price: $100,000.00 per year
Free Trial
Free Version

Basic

$100,000.00

per user, per year

No plan information available

    Advisor Get Price CTA Image

    Confused about pricing? We've got you covered.

    Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

    MindTouch Features

    • Popular features found in Knowledge Management
      Access Controls/Permissions
      Catalog Management
      Collaboration Tools
      Commenting/Notes
      Content Management
      Data Import/Export
      Discussions/Forums
      Document Management
      Self Service Portal
      Text Editing
    • More features of MindTouch
      API
      Chatbot
      Communication Management
      CRM
      Decision Support
      Feedback Management
      Full Text Search
      Knowledge Base Management
      Knowledge Management
      Live Chat
      Reporting/Analytics
      Search/Filter

    MindTouch Integrations

    Salesforce Service Cloud
    Salesforce Service Cloud
    ServiceNow
    ServiceNow
    Five9
    Five9
    SAP Customer Experience
    SAP Customer Experience

    MindTouch User Reviews

    Overall Rating

    3.0

    Ratings Breakdown

    5

    33%

    4

    0%

    3

    33%

    2

    0%

    1

    33%

    Secondary Ratings

    Ease of Use

    2.7

    Value for money

    2.3

    Customer support

    2.7

    Functionality

    2.7

    Have you used MindTouch and would like to share your experience with others?

    JH
    Jace H.

    Verified reviewer

    Computer Software

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed November 2024

    Best Knowledge base I have used

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written.
    Cons:
    When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B.

    Reasons for switching to MindTouch

    Our Technical Support manager made the suggestion and had previously used it at another company

    Read More

    IK
    Irfan K.

    Computer Software

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed June 2018

    Antiquated product with terrible

    3

    Ratings Breakdown

    2
    Ease of use
    1
    Value for money
    2
    Customer support
    2
    Functionality
    icon
    Pros:
    It worked, but there are way better products out there for cheaper. The onboarding process was good.
    Cons:
    Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

    Read More

    AC
    Ana Maria C.

    Verified reviewer

    Computer Software

    501-1000 employees

    Used daily for less than 2 years

    Review source

    Reviewed July 2023

    Outdated tool that does not provide a fairly useful, appealing document site

    1

    It's been awful, I don't recommend it to anyone,

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    1
    Customer support
    1
    Functionality
    icon
    Pros:
    I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.
    Cons:
    Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features, no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.

    Read More

    Showing 1 - 3 of 3 Reviews

    Other Top Recommended Knowledge Management Software

    Freshservice
    Freshservice

    4.5 (676)

    Recently recommended 11 times

    Zendesk Suite
    Zendesk Suite

    4.4 (4068)

    Recently recommended 10 times

    Document360
    Document360

    4.7 (290)

    Recently recommended 10 times

    SysAid
    SysAid

    4.5 (508)

    Recently recommended 6 times

    Advisor Get Price CTA Image

    Stuck Between Options?

    Our experts can help you compare MindTouch with other top options, so you can find the best fit for your needs.

    See what companies are saying about Software Advice