SupportHero 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SupportHero

4.7

(31)

Pricing

Starting at $49.00 per month

About SupportHero

Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include private content, SSO, statistics down to the individual level, continuous iteration and improvement reporting, custom support resources, and more!

Designed for small to midsize businesses, Support Hero comes with an embedded help support widget which resolves customer queries from directly within your application. It comes with a contact form tool, which enables users to collect all information and provide support as per customer’s requirements. Additionally, the knowledge base module allows businesses to publish information within the company website and reduce inbound support tickets.

Support Hero allows integration with various third-party applications such as Salesforce, Segment, Kissmetrics, Uservoice, Freshdesk, Intercom, Drift, Zendesk and Woopra. It is available on monthly subscription and support is extended via documentation and email.

SupportHero Screenshots

SupportHero Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

per month

No plan information available

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SupportHero Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of SupportHero
Activity Tracking
Alerts/Notifications
API
Customizable Branding
Full Text Search
Knowledge Base Management
Multi-Language
Reporting & Statistics
Single Sign On
SSL Security
Surveys & Feedback
Tagging
Widgets

SupportHero User Reviews

Overall Rating

4.7

Ratings Breakdown

84%

10%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.7

Functionality

4.5

Have you used SupportHero and would like to share your experience with others?

Sajal G.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

A support mechanism that works on auto-pilot!

We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button!

Cons:

If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition.

Verified

Reviewer

Management Consulting

201-500 employees

Used daily for less than 12 months

Review source

Reviewed July 2018

A great tool that saves a tremendous amount of time for our support team!

Time-saver. Helps us learn from our customers queries to improve our knowledge base.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Prior to using SupportHero, the only way our customers could reach us was via a ticketing system. Our support team would get swamped catering to multiple duplicate requests leading to longer work days and lower job-satisfaction. Enter SupportHero. SupportHero's widget embedded on our website gives visitors context-specific help via mandating a search of a knowledge base before they can lodge a ticket. At most times this leads to ticket deflection. We get statistics on which terms our site-visitors are looking for and which ones didn't yield them matches. This has resulted in only enhancing our knowledge base by making things clearer for our customers. Superb tool!

Cons:

The tool is great but does not offer enough flexibility in terms of its look and feel. We wanted the SupportHero widget to occupy lesser screen space, but we learned that although we can customize the colors, we couldn't tweak around with the dimensions of the sliding knowledge base.

Anthony V.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed November 2021

They've changed the terms of the deal, pray they don't change them again

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story.

Cons:

I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity.

Aaron S.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

SupportHero: An appropriate name for a great product

It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better.

Cons:

It's very intuitive and honestly, does everything I need it to do. No complaints.

Martín U.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

Great Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust yet very flexible knowledge management platform

Cons:

More integrations and a newly/refreshed user interface

Verified

Reviewer

Executive Office

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed December 2018

A very well thoughout support tool

If you have a need to provide support to users then I can highly recommend Support Hero.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are quite a few support tools on the market, but few of them can match Supporthero for the thought and attention to detail that has gone into it. The user-interface is very well thought out and is a pleasure to use. But it doesn't end there. Support Hero also looks terrific for end users as well. One of the standout points for me with Support Hero was the ability to customize pretty much everything, which means you can really make this YOUR tool and not have to try and squeeze in to what someone else has already designed. Support Hero is also very well supported with excellent instructional materials and a support team that lives up to the name Support Hero.

Cons:

I'm hard pushed to think of anything as this is a very well polished and highly customizable tool.

Moshe L.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

My Experience with Support hero

1. Nice and pro design for my support page 2. Stats which gave us lots of information we didn't know about our customers 3. The main page looks awesome and cover most of the popular questions 4. Advance contact us, which give us the ability to customize it and lower the number of requests. 5. Customer support - more or less the same customer service I use to give to my customers, which is not less than perfect.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ability to find new questions/answers to my faq page.

Cons:

main page loading time (but it does work well, i just wish it was faster)

Tomer A.

Verified reviewer

Internet

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Amazing Help Center & Knowedlge base product

Very happy with it. Reduced our tickets amount be 40%+

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. looks great. Advanced features and always adding more. Awesome responsive support.

Cons:

Could be nice to have more widget styles options.

Neeraj H.

Verified reviewer

Management Consulting

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed May 2018

Super easy to use help center

Ability to save the support team a lot of time (like a lot of time!) - Less tickets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Offers an off-the-shelf knowledge base section which you can embed in your app or website. (We use this on our software app) - Ability to easily import existing FAQs - It integrates well with intercom and has the ability to serve contextual results to your users depending on where they are on your website/application. - It gives all kinds of stats on what searches were made, where a user was when a certain search was made and an input into whether the content was good enough to avert a ticket.

Cons:

- Would have been nice to have versioning of content - the ability to revert to an older version of content.

Verified

Reviewer

Semiconductors

Used weekly for less than 12 months

Review source

Reviewed June 2018

Simple to use knowledge base

Contextual help to users. Reduced tickets logged in our ticketing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is not a ticketing system. But it just replaced my old boring and not very interesting FAQ. We are using this by embedding it in a microsite. It has been of tremendous help. The nice thing about this tool is that it reduces the number of tickets logged and serves contextual results to users depending on where they are on your website/application.

Cons:

Some of the styling requires CSS customization which is only available on higher plans. Also would be helpful if they had a versioning feature that would allow reverting to older answers if need be.

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