SupportHero 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Popular Comparisons
Pricing and Plans
Features
User Reviews

Overview

SupportHero

4.7

(31)

Pricing

Starting at $49.00 per month

About SupportHero

Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include private content, SSO, statistics down to the individual level, continuous iteration and improvement reporting, custom support resources, and more!

Designed for small to midsize businesses, Support Hero comes with an embedded help support widget which resolves customer queries from directly within your application. It comes with a contact form tool, which enables users to collect all information and provide support as per customer’s requirements. Additionally, the knowledge base module allows businesses to publish information within the company website and reduce inbound support tickets.

Support Hero allows integration with various third-party applications such as Salesforce, Segment, Kissmetrics, Uservoice, Freshdesk, Intercom, Drift, Zendesk and Woopra. It is available on monthly subscription and support is extended via documentation and email.

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SupportHero User Interface

Popular SupportHero Alternatives

Main Product

SupportHero

4.7

(31)

Ratings Breakdown

4.84Ease of use
4.69Value for money
4.68Customer support
4.50Functionality

Pricing

Starting at $49.00 per month

Get Price

Alternative Product

TeamViewer ONE

4.6

(11618)

Ratings Breakdown

4.61Ease of use
4.37Value for money
4.30Customer support
4.56Functionality

Pricing

Starting at $24.90 per month

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Alternative Product

Zoho Assist

4.7

(1362)

Ratings Breakdown

4.71Ease of use
4.70Value for money
4.61Customer support
4.63Functionality

Pricing

Starting at ₹480.00 per month

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Alternative Product

LiveChat

4.6

(1711)

Ratings Breakdown

4.65Ease of use
4.50Value for money
4.59Customer support
4.48Functionality

Pricing

Starting at $25.00 per month

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Alternative Product

Guru

4.8

(639)

Ratings Breakdown

4.82Ease of use
4.76Value for money
4.77Customer support
4.76Functionality

Pricing

Available upon request

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Alternative Product

LiveAgent

4.7

(1752)

Ratings Breakdown

4.57Ease of use
4.65Value for money
4.70Customer support
4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

SupportHero Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

per month

No plan information available

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SupportHero Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of SupportHero
Activity Tracking
Alerts/Notifications
API
Customizable Branding
Full Text Search
Knowledge Base Management
Multi-Language
Reporting & Statistics
Single Sign On
SSL Security
Surveys & Feedback
Tagging
Widgets

SupportHero User Reviews

Overall Rating

4.7

Ratings Breakdown

84%

10%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.7

Functionality

4.5

Have you used SupportHero and would like to share your experience with others?

Volkan O.

Verified reviewer

Computer Software

Used daily for less than 6 months

Review source

Reviewed May 2018

Fantastic Knowledge Base

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The search function is very good. Their button is in the right position on the page when you install it and managing articles is easy. You can manage which article is shown on which page as suggested in the admin panel that I haven't used this functionality in other knowledgebase tools. Customer support is great.

Cons:

It makes the job successfully. I don't have any cons for this service. I can just say that go on and improve it.

Fredrik L.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Our support system of choice

We use it for support for our video catalog software, https://VideoCataloger.com. We are very happy with it and are currently not considering alternatives.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

We really like the integration with email clients. We can view all incoming support and feedback requests in one place and ensure it's taken care of promptly.

Cons:

They have increased the price since we started using it, but I would still recommend it.

Reasons for switching to SupportHero

SupportHero was cheaper and offered everything we used and needed.

Dave C.

Verified reviewer

Design

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed April 2022

A helpful tool with a lot of potential

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having a tool like SupportHero that gives you insight into what your customers (or potential customers)are searching for in your knowledge base is super valuable. This can give you guidance on what information you are missing in your help docs or even potential features to consider. Combined with other tools this can give you a wholistic view of your audience.

Cons:

The software feels somewhat neglected and there have been very few updates (or atleast those updates have not been communicated effectively to subscribers). I hope they able to remedy this because they have a unique product.

Keith P.

Accounting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

An awesome help/support platform that has hugely reduced our response times and hours required

Lower # of help requests coming to our support team. Answers questions for us. Provides nice in-app help options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nice and clean customer-facing UI. Very easy to use and intuitive to set up from the admin-side of things. SupportHero has hugely reduced the amount of time we spend answering support requests from customers, and provides a really nice way to get in-app help documentation out to customers and easily available. We went from an in-house tool, and SupportHero has just been worth every penny and is way better.

Cons:

I wish there was TLS/SSL support (e.g. httpS://...) vs. just vanilla HTTP -- we are in a security-sensitive industry and the lack of SSL support worries our customers. I wish they had an internal or password-protected version of SupportHero. I'd love to set up a second account to use for our internal support, but I need to be able to make sure no one can access it outside of our office/off of the VPN. If they had a password-protected option or a lock-it-down-by-IP-range option I would sign up for a second SupportHero account for our internal documentation!

Edmundo R.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

SupportHero Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides a great way to make our knowledge base available whithin our product.

Cons:

The user interface can be greatly improved.

Paulius P.

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2017

This is a great tool which helps our business a lot!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Personally, the most favourite feature about this tool is that I can see all the failed searches. Before this tool, we didn't know what our customers are looking for and which articles they don't find. Based on the results we can create new articles and adjust/update existing ones or even update our applications' features. Support of the Supporthero application is really great! They are implementing many great updates! Another great feature that you can integrate it into your website/application and it will show articles based on that particular page. Congrats on a great tool!

Cons:

I believe that all cons will be solved quickly as they are quite minor. I'd say that I was dealing a lot with our customers mistypes. Some users submit questions with mistypes which can lead to zero search results. However, I am constantly checking the failed searches and adding them as keywords to the articles. After few months I see just a few random mistypes. I guess it could be solved somehow - if no, there is not a big deal to run through all the mistypes and add them as keywords.

Marcel F.

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Great tool for creating & managing self-help support.

SupportHero is really great tool for creating and managing self-help support, such as Knowledge base or FAQs. It allows you to easily create new entries, see how they are valuable and helpful (or not) for your clients and directly improve them. It also allows you to manage the Knowledge base in multiple languages and with several team members. What I really appreciate and find most valuable is the statistics part, which gives you great overview of your self-help support and its performance. Most popular searches, most viewed articles or failed searches are definitely the indicators that are helping a lot in improving our Knowledge base here in Agorapulse. I can most definitely recommend SupportHero!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use and robust statistics part.

Cons:

Search engine within the tool - that could be improved.

Bart R.

Sports

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2017

Support Hero is our Hero

We are a rapidly growing software company and our focus has been "growing to scale". Our customers need to be self sufficient. The key to this is a well maintained Knowledge Base. Support Hero is a great product that helps us maintain our knowledge base efficiently while giving the customers an attractive look at our articles. The Suggested Articles feature stands out to us and really helps our customers get to the articles they need. The support team has been outstanding as well!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use, Article suggestions, widget , support

Cons:

some small usability things, some areas needing small improvements on the Admin side. Improvement of text editor.

Virginia G.

Verified reviewer

Computer Software

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed January 2019

Best knowledge base System Ever!

I had to rapidly develop a knowledge base with documentation for a very complex sass. I was able to rapidly create a knowledge base within a few hours as I already created walk through videos. I cant believe how easy it was and how great it looks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great for sass knowledge base as the widget allows widget picture in picture. So you can place a walk through video inside a widget on the same screen as the app your customer is using. It works particularly well for complex sass. The search function on the knowledge base is also very, very good. Also the whole knowledge base is very easy to set up. I'm really impressed. You can also link to other parts of the knowledge base and there is a stand alone subdomain as well as widget onscreen. Its really an excellent knowledge base as I had heard already in a lot of places.

Cons:

None. I literally can't think of anything.

Vera R.

Verified reviewer

Computer Software

51-200 employees

Used other for less than 6 months

Review source

Reviewed March 2018

Nice tool with reasonable prices

Ratings Breakdown

Ease of use

Functionality

Pros:

It allows creating a good knowledge base quite quickly and can be quickly integrated in the application. Text formatting options allow highlight certain points, which is nice. Pricing is also very reasonable

Cons:

I wish it was a more intelligent system, which would use not only direct search, but learn from customer behavior, what information to show.

Showing 1 - 10 of 31 Reviews

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