BrightSide 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BrightSide

4.9

(27)

Pricing

Starting at $160.00 per month

About BrightSide

BrightSide - Do more. Work less.™

BrightSide is a cloud-based vacation rental solution that caters to rental agencies and property management companies. It offers tools that enable users to manage rentals, reservations, housekeeping, maintenance, accounting, employees and marketing.

BrightSide's reservation module features support for travel insurance management, fee and tax calculation, yield management, customizable guest emails and electronic signatures for payments and rental contracts. The solution helps users to manage housekeeping routines, maintenance requests, time clocks for employees, booking policies and adjustable rates. It also enables users to generate reports for accounting, taxes and business analysis.

Additionally, BrightSide helps users to keep track of reservation sources, manage guest reviews and feedback, generate mailing labels and export mail marketing lists. The solution also supports integration with other vacation rental systems such as Xplorie, Vrbo, Airbnb, and Booking.com.

Services are offered on a monthly subscription basis that includes support via phone and email.

BrightSide Screenshots

BrightSide Pricing and Plans

Starting price: $160.00 per month

Free Trial

Free Version

Monthly Subscription

$160.00

per month

Plan includes:

Google Vacation Rental Integration
Direct OTA Integration
Website Integration
Guest Portal
Owner Portal
Online Booking
Rate Management
Airbnb Messaging Integration
Vrbo Messaging Integration
Booking.com Messaging Integration

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BrightSide Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of BrightSide
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Billing Rate Management
Booking Management
Calendar Management
Channel Analytics
Commission Management
Content Management
Credit Card Processing
CRM
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dynamic Pricing
Electronic Payments
Email Management
Email Templates
Employee Management
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Check-in/Check-out
Guest Communications
Inventory Control
Inventory Management
Invoice Management
Lead Management
Maintenance Management
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Location
Multi-Property
Partner Portal
Performance Metrics
Point of Sale (POS)
Price/Margin Management
Promotions Management
Rate Management
Ratings/Reviews
Real-Time Notifications
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Reviews Management
Search/Filter
Single Property
Task Management
Template Management
Third-Party Integrations
User Management
Website Management

BrightSide Integrations

authorize.net

Beyond

BeHome247

Vrbo

PriceLabs

NAVIS Suite

See all 18 integrations

BrightSide User Reviews

Overall Rating

4.9

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.9

Amanda J.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed February 2025

Highly Recommend!

We have enjoyed our time using BrightSide. The team is fast and friendly and the software is easy to use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to work with! Local-personable. Excellent team-easy to use software!

Cons:

Not really much to say here. There are a few features that we are hoping to have, and they are working on implementing if it's possible.

Reasons for choosing BrightSide

Local and easy to access customer service.

Reasons for switching to BrightSide

Brightside was highly recommended by others in our area. The other software seemed antiquated and customer service was terrible.

Vendor Response

Amanda, thank you for the positive review. Our team has enjoyed working with you and your team for the past couple of years. We are grateful you allow us to be a part of growing your business; and what an amazing business it is! Of course we think our client support team is second to none, so reading your testimonial makes us happy. We are here to help any way we can. We love it when our clients send us feature requests and we are able to make it happen. That keeps us growing and getting better. Keep sending them in and we will continue to add what we can. We are blessed to have great clients, and we appreciate you.

Replied February 2025

Shaun K.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Reviewed August 2021

Best Reservation Software with real, active, and available support for any issues

Absolutely love the product and their people

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is so simple to understand. Transitioning from another software was an absolute breeze. The Brightside team are very thorough and easy to talk to. They are always willing to help and take suggestions that will help your business.

Cons:

If there is anything I disliked about the software it was because of my own lack of understanding. A quick phone call explaining my situation always yields a perfect solution. When you have a software company that is available there isn't any reason to dislike it.

Reasons for choosing BrightSide

Hands down the most least complicated reservation software. The flow and details of this product not to mention the cost make it perfect for me and my business.

Reasons for switching to BrightSide

Brightside is local for me and offers much more personable service.

Gina W.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Reviewed May 2024

achievable

Overall this is a very user friendly and pretty easy to figure out if you just work with the system.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is so easy to use and very user friendly. I think it is easier than some other systems I have used.

Cons:

Sometimes it takes time to come up and little hard at changing numbers in payments screen

Reasons for switching to BrightSide

This one seemed to better priced and also easier to use in all areas .

Amy G.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed January 2020

Brightside makes our business shine!

With Brightside I'm more in touch with my business. I've had to manage rentals from halfway around the world for a couple weeks at a time. Never had a worry--Brightside has outstanding uptime. Great customer service--the team listens to your concerns and helps you find solutions or answers. And the value is solid--we're a small rental business and feel fortunate to have found such an affordable software solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How much it helped organize and streamline our day-to-day business and data. Our software before Brightside was good for property ownership but not management. Now we can manage our business, create reports, look ahead and plan for changes.

Cons:

I'll be honest, Brightside is not as intuitive as I'd like. Once you learn the system, it's all good. But a few times I've had to call or email for support because I couldn't figure something out. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have always been prompt to respond. Knowing that I can reach out to them for guidance is a huge benefit.

Reasons for choosing BrightSide

BrightSide was recommended by our web site developer. But after meeting with [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN], I felt confident their team would be there to help me navigate the backend-building process. Upgrading our software was a big undertaking for our small rental business. Brightside met our budget needs and gave us the confidence to move forward.

Reasons for switching to BrightSide

Our previous software didn't have the functionality we needed as we added more properties. It was a good value but it didn't have the potential to grow with our business.

Carey K.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed July 2023

Highly recommend

We have used Brightside for almost 10 yrs and love how they will do updates to their software to stay with the market for overnight rentals

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to use and set up. Also allowed us to integrate 3rd party bookings into our calendars.

Cons:

At this time, I can not think of anything to report on

Reasons for switching to BrightSide

We switched to make taking reservations go smoother. Also had different functions that we were looking for at the time in running reports and integrating 3rd party on line bookings.

Collin H.

Verified reviewer

Hospitality

2-10 employees

Used weekly for less than 6 months

Reviewed January 2020

First rate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Well thought out, user friendly, prompt customer support.

Cons:

None noted so far. It’s hard to find anything not to like.

Reasons for choosing BrightSide

They gave us personal service and worked hard to understand our needs.

Reasons for switching to BrightSide

This is a far superior product that is priced fairly.

Jeanie S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed August 2021

Software has worked well for years with useful updates often

The relationship has been wonderful and I enjoy working with their team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works well with 'real people' you can reach when you have issues.

Cons:

Would appreciate having ability to upload pics of maintenance issues, multiple guest ID's etc into guest files; ability to include multiple signed contracts when reservation has multiple cardholders; better way to send and receive guest text messages.

Reasons for choosing BrightSide

Wanted to work with 'real people' in our local area that were available by email or phone.

Reasons for switching to BrightSide

Program was old, outdates and did not offer online bookings.

Vendor Response

Hi Jeanie, we are so grateful to have you as a user of BrightSide. Our team took your recommendations to heart and decided to make them a reality for you and all our users. You may now upload images to maintenance issues so you can have a visual record as you requested. Great suggestion! Recently, we added the ability to have multiple contracts instead of just one. You can have a separate contract for large units, or units with pools, or however you want to use them. In the past year, we improved our text messaging so you can send and receive automated text messages more easily. BrightSide will notify you on your home screen of any unread messages. You can even start a messaging thread from within the reservation. We are still working on allowing guests to upload multiple IDs. But I am sure we will make that happen too. Thanks again for helping us make BrightSide better for everyone!

Replied July 2024

Jennifer H.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Reviewed March 2020

"Simply" the Best

AMAZING! Easiest Software to use. Brightside Team came to the office, set everything up, did the training which is great but unnecessary because the system is very user friendly and simple. Simple in a great way, like "Simply" the Best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how User Friendly it is. Takes no time to figure out how to work it. I have used several different Reservation Softwares and I can say none of them can compare to Brightside/RM4. I work mostly in Accounting & Owner Statements of the software and it is a breeze. Other softwares require negative to cancel positive, all you do on Brightside is delete it. Couldn't be easier. The Hawkins support team is amazing and will answer any question or issue immediately, there is no waiting. If you find an issue with how it works, they will find a way to fix it and improve it. I would recommend The Hawkins Group & Brightside Software to company and stand behind my suggestion. It's Simply the Best!

Cons:

Only 2 things come to mind... but still would not consider them "Cons". 1. Pictures: Need a more simple way to input into the system, maybe a number system. 2. Guidebook / Diagram of system would be great, it would allow you to find what you need without searching or asking for assistance. A Diagram with each TAB broken down to show what it contains would be great. Contacting Brightside for assistance has NEVER been an issue, there is always an immediate response. That being said, the majority of users will never be adding or editing the system so my Cons only apply to a few and I truly I would not call them Cons, maybe just time savers.

Reasons for choosing BrightSide

The presentation the Brightside Group did was an easy sale. Using the system is a breeze compared to the other three Rental Software's I have used. No fuss, Reasonable Rates, No Complications....the whole system is smooth to use. I do believe anyone who gives Brightside Rental Management a test will switch. It even has a BONUS, the creators/engineers are amazing. They will help you in anyway you need. Plus, they always take ideas from their users to improve on the software and are able to answer any question you may have. Brightside Rental Management is the best and I would definitely recommend it to any company who is looking for a new Rental Software and to the ones who aren't. Try it, all you have to do is try it...SOLD!

Reasons for switching to BrightSide

Originally, it was due to the cost because the Monthly / Yearly Rates increased at a steady pace. Also, the cost for adding 10 units continued to increase . Brightside does a much larger range for adding units. I loved working on Entech & resisted the change as much as I could. Monday when I arrived, it was installed on my computer and it was truly smooth as silk to use.

Vendor Response

Hi Jennifer, thank you for giving us great feedback! You are kind to say we are "Simply the Best!" We think so too, and we work hard to provide personal customer service and listen to our users. We heard you, and went to work to improve our unit photo features. Now you can upload photos in bulk, view them in a grid or list view, drag and drop to reorder them, and elect to show specific photos on OTAs, your website, or both. You can also add descriptions and ALT text for SEO. In addition, we went to work and created a new Knowledge Base and FAQ on our website. You can get information, watch a video, or get step by step instructions for many tasks in BrightSide. Thank you for helping us improve BrightSide!

Replied July 2024

John M.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Reviewed October 2023

Best Software for the money

I have evaluated and tried several different platforms. What set's them apart is the ease of use, the fact that is full of features and the price is just right.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of implementation, ease of use and incredibly easy to train people.

Cons:

Could use a little work on rate management.

Reasons for choosing BrightSide

Value, ease of use and implementation.

Reasons for switching to BrightSide

Entech was being dis-continued and the other option from the company was way over priced and had very few usable features. Also, even though both, my current software at the time and the other option, were both their products, they could not do the implmention/migration....Brightside did!

Paula H.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed February 2024

Great Program

The ease of this program far outweighs the ease of TCS (no ease at all)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very user friendly. Easy to use and understand.

Cons:

Sometimes adjusting prices in reservation can be a bit cumbersome.

Vendor Response

Hi Paula, thank you for providing us with your feedback! We put a lot of thought into how to make our software easy to use and remain a powerful tool at the same time. Our development team is always listening to everyday users, so your opinion matters. Improvements have been made to the Extend Stay tool, making it easier to add days at the beginning or end of reservation without impacting the current rates. Please reach out to our support team with any specifics that you find cumbersome so we can improve it.

Replied July 2024

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