HiRUM Software Solutions 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

HiRUM Software Solutions

4.7

(18)

Pricing

Starting at A$200.00 per month

About HiRUM Software Solutions

HiRUM PMS is a hybrid property management solution that caters to hospitality businesses of all sizes to manage reservations, guest information, distribution channels and online bookings. The solution can either be deployed on-premise or hosted in the cloud.

HiRUM's front desk helps users to keep track of guest information, front and back office tools, maintenance management and marketing functions. It also helps users to generate custom reports on guests or different property parameters. For distribution, the HiSITE Channel Manager connects a hotel’s rates and inventory to multiple online booking sites, such as Booking.com and Expedia.

Additionally, HiRUM PMS offers users HiSITE Direct, which is an online booking engine that integrates with both the channel manager and the property management system to maintain real-time information. The solution can be accessed via multiple devices such as mobile phones, tablet computers or PCs.

Support is offered via phone, email and through an online service desk.

HiRUM Software Solutions Screenshots

HiRUM Software Solutions Pricing and Plans

Starting price: A$200.00 per month

Free Trial

Free Version

Basic

A$200.00

per user, per month

No plan information available

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HiRUM Software Solutions Features

Popular features found in Property Management
Commercial Properties
Communication Management
Contact Management
Document Management
For Residential
Listing Management
Online Payments
Rent Collection
Rent Tracking
Tax Management
Tenant Tracking
Work Order Management
More features of HiRUM Software Solutions
Access Controls/Permissions
Accounting
Accrual Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Asset Accounting
Availability Management
Billing & Invoicing
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Campaign Management
Channel Analytics
Channel Management
Compliance Management
Content Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Statements
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Templates
Employee Management
Extended Stay
Fee Calculation & Posting
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Housekeeping Management
Inventory Control
Inventory Management
Invoice Management
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mobile Access
Mobile App
Multi-Channel Distribution
Multi-Channel Management
Multi-Location
Multi-Property
Online Booking
Owner Statements
Partner Management
Payment Processing
Performance Metrics
Point of Sale (POS)
Promotions Management
Property Management
Rate Management
Real-Time Analytics
Real-Time Data
Real-Time Updates
Receipt Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Reviews Management
Room Booking
Room Inventory
Single Property
SMS Messaging
Social Media Integration
Spa/Activity Management
Template Management
Third Party Booking
Third-Party Integrations
Trust Accounting
User Management
Website Integration
Website Management

HiRUM Software Solutions User Reviews

Overall Rating

4.7

Ratings Breakdown

83%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.9

Functionality

4.7

Have you used HiRUM Software Solutions and would like to share your experience with others?

Geoff H.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed August 2019

Assistance regarding cyber virus

Daily input of bookings and end of month reports are exceptionally helpful to management. The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very much adaptable to Resort Accommodation,and assistance given after a cyber attack.

Cons:

no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building

Reasons for choosing HiRUM Software Solutions

Locally present company with a strong business commitment and servicing of backup.

Vendor Response

Hello Geoff, Thank you for taking the time to leave a review. We are so glad you are happy with HiRUM, and even more glad to see your occupancy levels have increased over the past 2 years. It's great to see our support team was able to assist you so well after your unfortunate cyber attack. The HiRUM team are always striving to deliver exceptional customer service so it is great to see that all reflected in your review. Thanks again Geoff!

Replied August 2019

Colette M.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Switching from RMS to Hirum

So far, excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very glad so far that we made the switch to Hirum Hisite from RMS. The Support has been 10/10. The Support Team understand english, are local and not off-shore. The system is far more simplified and user friendly and they do not charge you extra to assist with something like adding a new property which RMS did. In fact, RMS charged extra for any little thing they did.

Cons:

The Booking Ledger is too busy and needs to be clear and easier to read.

Reasons for choosing HiRUM Software Solutions

Friendly, Easy to Understand, Concise, Excellent Channel Management

Reasons for switching to HiRUM Software Solutions

Because RMS charged extra for adding new properties. The Software in general is complex and not User Friendly. The Trust Accounting side of it is okay but the rest is extremely complicated.

Vendor Response

Dear Colette, Thank you for taking the time to leave your positive review of HiRUM. The team are thrilled to hear they have assisted in making your transition to HiRUM effortless. We are always striving to bring our clients the best software possible, and your feedback helps us to do this. We are pleased that you have found HiRUM to be a good fit for your business and we look forward to continuing to work with you. Kind Regards, The HiRUM Team

Replied August 2021

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Big headache.

My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has been made with a focus on management right properties. Integrates with third parties.

Cons:

- Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based.

Karen N.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Software at its Best

Hirum software has enabled our business to work smarter rather than harder with the tools and mobile applications that cater for changes in our working environment, and in particular the challenges that COVID-19 thrust upon us. We have portability and flexibility that allows us to remotely service our guests and unit owners needs along with the tools to constantly measure, assess and benchmark our performance and adapt accordingly. Hirum are constantly looking at new and innovative ways in which we can better engage with our guests and owners alike, and in doing so allow our business to develop lasting relationships and build upon our success as an accommodation provider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use, functionality, add-on capabilities with the front desk and maintenance Aps, the variety of reports capable of being generated that assist decision making and operational requirements, and ability to meet Office of Fair TradingTrust Account audit processes.

Cons:

Not a negative but it would be advantageous to have an interface to the program that allows you to add in externally managed properties but controlled within the same program to allow more accurate reporting from an operational perspective. In other words, two rent rolls (one internal / one external) with Trust Account reporting capabilities but able to be shown as two entities rather than running 2 separate independent Hirum programs to manage these properties.

Reasons for choosing HiRUM Software Solutions

The implementation of Hirum software was a no-brainer - it is competitively priced and expertly managed by a fantastic and enthusiastic team of professionals who listen, understand and respond to the demands of a constant ever- changing and challenging industry. As operators we expect and demand more from our programs to allow us to provide responsive tailored solutions to our clientele and for us Hirum allows us to work smarter rather than harder.

Vendor Response

Hi Karen, Thank you so much for taking the time to leave such thorough feedback about our products and your experience. It is our aim to deliver products that assist in making our clients day to day operations that bit easier, and we are thrilled to hear that HiRUM has been able to do this for you. Regarding the two rent rolls, this is absolutely something HiRUM can do provided they are running under the same trust account. The team mentioned they have been in touch with you and assisted you on this one, we're so glad to hear it's been a success. We are very excited for the future of HiRUM, and we look forward to continuing to work with you along the way. Thank you. The HiRUM Team

Replied October 2021

Bill S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Very Functional System

I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a few. We have now been using HiRUM for 5 years now and I have always said if you follow the daily reconcile banking steps you won't have to many issues, if any at all. I also check the Cross Referencer & Managers Summary regularly as well this makes for a very simple EOM and EOM Roll. The most important thing is the support team. I am blown away by there professionalism and complete knowledge of HiRUM. If I do require some assistance they are more than happy help and I learn different things or ways to do what I need. Overall they are brilliant to talk to and discuss aspects of HiRUM plus nothing is to much trouble. Great team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great reporting system and the more I use the additional reports the better I like it.

Cons:

I originally thought that HiRUM was very clunky and didn't enjoy using the system, that was because I didn't understand it very well. It took me a while to get to know it, but now I am enjoy using HiRUM.

Vendor Response

Dear Bill, Thank you for taking the time to leave such a positive review. We are honoured to have had you as a customer for the past 5 years and look forward to many more years to come. Our team is happy to hear they play a significant role in making your experience with HiRUM so memorable, so thank you for this valuable feedback. We are thrilled to learn that you are making full use of the systems functionalities and additional reporting features, as we believe that every property deserves a tailor-made solution. Thank you again for choosing HiRUM to look after your business and we look forward to continuing to make managing your property easier. Kindest Regards, The Team @ HiRUM Software Solutions

Replied July 2021

DANELE A.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Reviewed August 2019

Hirum from a user perspective

Hirum has simplified our business needs greatly. I feel that we are not taking advantage of some of the aspects of Hirum and would like to see online seminars.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use we have 3 people that access Hirum 70% of their day. It is very user friendly and easily to become accustomed to.

Cons:

Payment option. When a user makes an error or wrong amount entered it sometime mean we have to delete everything and start again

Reasons for choosing HiRUM Software Solutions

Some years ago I attended a course and I was looking for a management system and the presenter gave me some informed information on Hirum. Consequently I did not look any further. Have looked at others since (hopefully for a less expensive option) but have not seen any other that would be as user friendly as Hirum

Vendor Response

Hello Danele, Thank you for taking the time to leave us a review. We are so glad to hear that HiRUM has helped simplify your business needs! HiRUM has many great features and we would love the opportunity to help you maximise your use of the software. We currently have our E-Learning Centre on our website, however we are looking to expand into webinars in the near future which is exciting. Stay tuned on what's to come! Thanks again for your feedback, it has been passed on to our management team. We are always looking for ways we can take our customer experience to the next level. Kindest, The HiRUM Team

Replied August 2019

Chris G.

Verified reviewer

Real Estate

Self-Employed

Used daily for more than 2 years

Reviewed August 2019

Hirum. You,ll do Me

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When l first started in the industry of property management, I had very little computer skills and if you ask the girls at hirum they would laugh and say "what skills". I was hopeless. They were great for what l put them through. They persisted with me, never got cranky and they got me on my way. The first year l would be on the phone twice a week for about 3 months, then maybe twice a month , then l got it. Now 5 years later maybe once a year when l do a BIG stuff up and guess what ,they still remember me. Now l laugh cos it is so easy too use even for dummy like me

Cons:

Not real sure of any dislikes , l only stick with what l need and know how to use. If l get stuck l know l have the girls and [SENSITIVE CONTENT HIDDEN] the technical fella he always would say "don't worry Cookie I"ll get ya going again" and he fixed some real doozy's.

Vendor Response

Hello Chris, Thank you so much for leaving such a great review. We are so happy to hear that our support team has provided you with outstanding customer service! It can be daunting going into a new industry, so it's important to choose the right fit for you, and we are very glad to see we have been the right fit for you and your business! Once again, thank you for your lovely review, we hope everything continues to go as well in the future. Kindest, The HiRUM Team

Replied August 2019

Kylie B.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

The only system to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hirum is user friendly and offers all that is needed to operate our management rights business. The amount of information that can be entered into bookings, the reports that can be generated and the support that is offered all help in the day to day running of an accommodation property.

Cons:

As yet there is nothing that I have wanted to do in Hirum that the system hasn't allowed me to do.

Vendor Response

Hi Kylie, Thank you for taking the time to send in your review of HiRUM. We are so happy to hear that HiRUM is such a help with the day to day running of your property. Your feedback is extremely valuable, as we are always striving to deliver the best products and services possible! Thank you for your ongoing support and we look forward to continuing to work with you in the future. The HiRUM Team

Replied August 2021

Alison P.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Owner/manager

Fantastic

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of the product and customer support - we are only a smaller resort

Cons:

Nothing that stands out - we find it very easy to use

Vendor Response

Dear Alison, Thank you for your kind review, and for taking the time to leave your feedback. Making our software user friendly is a high priority for us, so we are so pleased to hear that you find it easy to use. We look forward to continuing to work with you. Many thanks, The HiRUM Team

Replied September 2021

Anthony J.

Verified reviewer

Hospitality

Self-Employed

Used daily for more than 2 years

Reviewed August 2019

HiRUM PMS is Amazing

The most important benefits of using HiRUM PMS is that nothing is to much trouble for them to solve, it is done very professionally and quickly which is the main thing when you are a hospitality business like ours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is so easy to use and covers absolutely everything to do with holiday & permanent letting at our premises.

Cons:

Nothing at all, everything is perfect at the moment.

Reasons for choosing HiRUM Software Solutions

When we brought the Management Rights 4 years ago the previous Manager was already using it, as it was so easy to use we have not had to look at any alterative products.

Vendor Response

Hi Anthony, Thank you for taking the time to review HiRUM. It's great to see you are so pleased with our software & support staff. It is our goal to deliver above and beyond products and services to all of our clients. Once again, thank you for the glowing review! The HiRUM Team

Replied August 2019

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