ResBook 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ResBook

4.0

(37)

Pricing

Starting at NZ$29.00 per month

About ResBook

ResBook is a cloud-based hotel management solution designed for small and midsize hotels. It offers channel management, booking management, rate management, housekeeping and customer relationship management (CRM) within a suite. It is suitable for bed and breakfasts, motels, lodges, hotel/condos and independent hotel businesses.

ResBook features a channel manager, which allows users to manage hotel bookings from different sources such as hotel websites, offline bookings and third-party booking websites such as Booking.com.

ResBook allows users to view the status of hotel rooms and schedule staff for cleaning activities. The system also records cleaning costs associated with rooms, which can then be charged to guests if needed.

ResBook includes customized reporting and dashboards, which allow users to create reports on agent commissions as well as pending, confirmed and cancelled bookings. The product integrates with third-party business software such as Xero, MailChimp, Wherewolf, TripAdvisor, Beany and DPS Payment Gateway.

ResBook Screenshots

ResBook Pricing and Plans

Starting price: NZ$29.00 per month

Free Trial

Free Version

Basic

NZ$29.00

per month

No plan information available

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ResBook Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of ResBook
Booking Notes
Built-in Accounting
Channel Management
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Online Booking
Payment Processing
Reservations Management
Room Booking
Single Property
Third Party Booking

ResBook User Reviews

Overall Rating

4.0

Ratings Breakdown

43%

32%

16%

Secondary Ratings

Ease of Use

4.1

Value for money

3.9

Customer support

4.1

Functionality

3.7

Shane M.

Verified reviewer

Hospitality

2-10 employees

Used other for less than 6 months

Reviewed August 2019

Simple to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is quick and easy to use, along with great support.

Cons:

No reservations, it worked well, it gets the job done.

Vendor Response

Hi Shane, many thanks for your review. The team here remain committed to helping you grow your business and maximise revenue so please don't hesitate to let us know if we can help

Replied August 2019

Fern M.

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed January 2019

Resbook-so easy to use.

We never get a double booking with Resbook. The communication is brilliant and response time is great too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.

Cons:

I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.

Vendor Response

Hi Fern, We appreciate you taking the time to write a review for us. We also love working with you and look forward to a very long and healthy working relationship. Kind regards, The team at Tomahawk

Replied January 2019

Andrea V.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Resbook. Satisfied, but not impressed

I have been advised that more developments are coming, it will be great when Resbook is working up to its full potential. The customer service has improved a lot since we started, so that is a very good sign.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a tidy, modern and user-friendly look for management, as well as for customers when booking It can be linked to Google Calendar which is a very useful feature for us. It is New Zealand owned

Cons:

The customer service has been poor, mainly when setting it up and trying to make it work, however lately they have improved a lot. We found many issues when setting the system up as our business is not just like a hotel with many rooms. I wish there was more understanding around this as we had to invest a lot of time and money in wages trying to make this system work for us, as we were already paying for it before we started using it. I wish there was some recognition about the tough times we had while trying to set up Resbook and making it work for us. Customer service was far from good in this aspect. The system has been making a few mistakes like not updating rates when the number of guests is changed, getting double payments from customers which then we have had to reimburse, on other occasions receiving notifications as if the customers have been charged more than once (lucky they weren't those times, but the system had double charged before), however it seems these issues have been resolved, which is great. Also, it is not user friendly when trying to close a room as it can't be done from the calendar. The mobile format is very basic and it doesn't work properly, something we weren't advice and a very important feature for our business. I would probably not have gotten Resbook if I was aware of this.

Reasons for switching to ResBook

We use Google calendar a lot and Seekom couldn't sink with it, which Resbook does. I wish I never shifted

Christine E.

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed February 2019

No Direct Payment

Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use. Keeps me organised. Like that I can integrate with airbnb.

Cons:

The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case.

Vendor Response

HI Christine, many thanks for your review and feedback. As you know we are limited by what your local banks offer with regard to payment options. I will have the team reach out to you to see if we can get more out of PayPal for you. We're also keen to see how we can optimise your subscription to minimise your costs and maximise your benefits. Thanks again for being a great ResBook supporter and we'll continue to work hard to ensure you are receiving value.

Replied February 2019

Kimberly R.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed March 2019

MUST HAVE FOR ANY ACCOMMODATION PROVIDER!

We run a very busy holiday accommodation business looking after 100 plus properties. We run more efficiently and professionally using Resbook. The team at Resbook are amazing and always available for support. I can not imagine managing our business without Resbook.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple to view availability, enter bookings, filter by date/number of guests/location etc. You can prepare quotes across multiple properties, run several different types of reports from arrivals/departures to financial reports. Resbook offers channel management, connects with our Xero accounting software and credit card payment gateway. We could not run our business without this.

Cons:

All good. :-). No complaints. This is a very well thought out cloud based reservations management system.

Vendor Response

Thanks Kimberly, we really appreciate you ongoing support and feedback.

Replied August 2019

Alison T.

Verified reviewer

Hospitality

Self-Employed

Used daily for more than 2 years

Reviewed March 2019

Resbook

My experience with ResBook has been average to good. I have found that when I have had a problem there seems to be a tendency to pass the problem on to another agency - eg it is Resonline's fault, Expedia's problem etc, and nobody wants to really help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The calendar is generally good, but I wanted to change to the new calendar and I could not find where to do that. The financial reports are good

Cons:

* When a guest books a room on Expedia, or Wotif or something like that and I want to put their credit card into Respay, the system often requires another verification for their card, despite the fact the card has already been verified by the other provider. This is very frustrating and embarrassing for me and the guest. * There doesn't seem to be anywhere on Resbook where I can check whether I have sent an invoice to an agent.

Vendor Response

Hello Alison, Hopefully you've been able to activate the new calendar but if not the team will be happy to help you. I'll ask them to reach out. The issues with payments are often due to security enforced by the card issuers but again, we're happy to review how we can simplify this for you. Thanks for your ongoing support of ResBook.

Replied March 2019

Minnie C.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Reviewed July 2019

Suits an accommodation business.

50/50 It has been ok but

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great, easy to read calender. Can't fault the support. Company makes ongoing positive changes to the system. It is probably a great system if you have an accommodation business. Easy to navigate the system.

Cons:

It doesn't recognise day trips vs overnight stays. It is set up more for accommodation providers. It cannot create some documents that are necessary in the daily running of our business. i.e. boat manifest, meal numbers and dietary requirements. It does not have the capability to email tour specific information to guests/passengers.....you have to set up a generic email with all information and people have to work out which part pertains to the tour they have booked. Doesn't recognise a 2 night rate if it is less than double the 1 night rate. You can remove the 'check out date' from the confirmation email the guests receive.

Reasons for switching to ResBook

We needed something more than Seekom could offer at that time.

Alex A.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Reviewed July 2019

Review of Resbook V2 - An Older Version

Overall, we were happy with the functionality of Resbook, however there were a number of limitations we found frustrating around reporting capabilities. Important note is that we were using a very old version of Resbook, I believe there were two major upgrades available which we did not take up. So many of the issues we had with Resbook would likely have been ironed out with each upgrade. The support team was easily contactable and always helpful. We decided to move on as we operate both accommodation and tours and so need a custom system that could be tailored to suit a range of product needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very clear calendar set-up that provided a quick glance way of confirming availability to guests on the phone.

Cons:

The reporting function did not provide as much easily accessible information as we would have liked.

Vendor Response

Hi Alex, many thanks for all your support over the years and we wish you all the best for the future. Hopefully we can work together again in the future.

Replied August 2019

Verified

Reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed January 2019

Great Software

It's been 3 years I am working on Resbook. This is a well designed software for small capacity hotels / lodges. Great customer service and value for money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and to set up. Training for new staff members can be done on the basics in one day.

Cons:

Missing a lot of reports for accounting and forecasting

Thomas Y.

Verified reviewer

Sports

51-200 employees

Used other for less than 6 months

Review source

Reviewed November 2017

Used this program while working at a University and overseeing the front desk program for students

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was a fan of the uploading capabilities when groups were sending us the rooming lists we had to manage for groups utilizing the dorms during the summer hours. I led a team of about 20 people so being able to log in to resbook and look over who last made changes etc and and notes that were made was helpful

Cons:

Lag time was sometimes an issue if too many users were on the program. This may have been less of a problem if the WIFI was better.

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