Softinn PMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Softinn PMS

4.5

(11)

Pricing

Starting at $59.00 per year

About Softinn PMS

Softinn PMS is an all-in-one hotel management solution built for hotels with less than 100 rooms. We have integration with the hotel kiosk, and it is API ready.

It has the basics you need to operate a hotel - guest folio, housekeeping, shifts, group reservation, reports and channel manager integration.

We differentiate by the product user-friendliness and some extras like the hotel kiosk integration, a pre-arrival web check-in system, and an API for you to extend its usage further.

Softinn PMS Screenshots

Softinn PMS Pricing and Plans

Starting price: $59.00 per year

Free Trial

Free Version

Basic

$59.00

per year

No plan information available

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Softinn PMS Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of Softinn PMS
Accounting
Activity Dashboard
Alerts/Notifications
API
Availability Indicator
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
Calendar Management
Credit Card Processing
CRM
Customer Database
Data Import/Export
Electronic Payments
Email Management
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Inventory Management
Invoice Management
Maintenance Management
Multi-Location
Multi-Property
Rate Management
Reminders
Reporting/Analytics
Reporting & Statistics
SMS Messaging
Task Management
Third-Party Integrations
User Management
Website Management

Softinn PMS Integrations

PayPal

STAAH Channel Manager

Stripe

Softinn PMS User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

27%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.2

Have you used Softinn PMS and would like to share your experience with others?

Liow W.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Really useful but not specialized for Airbnbs users, if not will be perfect.

No more double bookings with Softin PMS and channel manager! That's relieved. Overall experience is more targeted on hotellers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best.

Cons:

Some features target hoteller instead of homestay management. Less convenient to use on smartphone. Some settings is not friendly for multiple adjustment especially the inventory section.

Cheryn T.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

PMS

Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-This software is genuinely new. They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. -Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel -Constantly update & innovate new features of their software

Cons:

-I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in. -Extraction of sales report is always indicating some errors such as sales is calculated based on "the date of added payment" instead of sales date which make us have to do a double job by creating manual booking sheet in order to check and tally every single booking with Softinn sales report. -Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.

Reasons for choosing Softinn PMS

[SENSITIVE CONTENT HIDDEN] has convinced me to try their product although they are still new in the market. So far I am quite happy with Softinn team, especially the boss [SENSITIVE CONTENT HIDDEN]. They are very helpful and attentive.

Vendor Response

Thanks Cheryn for your kind review, it's our pleasure to serve your hotel. In regards to your IC reader, we have just made it possible. Here's the link on how to use it https://www.youtube.com/watch?v=WfPkdBZZueo Keep the suggestions coming, we would love to hear them and work on them. Thanks!

Replied November 2020

khoo p.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

pms system

overall is ok and user friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the PMS system is easy understanding and friendly user. regular training provide for staff many type o f reporting is ready in system for review

Cons:

PMS system is for hotel check in and out . not able to record sales from others channel

Reasons for switching to Softinn PMS

pricing / services/ user friendly

Ying Shing T.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Reviewed June 2022

Easy to use software with affordable price

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, cloud based system, attentive customer service

Cons:

Could improve the calendar scrolling and dragging function when it comes to using the system in iPad

Reasons for choosing Softinn PMS

Local company, easier to get customer service support

Reasons for switching to Softinn PMS

Worst customer service ever, causing multiple times overbooked issue and lossing money because of their fault

Peggy L.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Reviewed April 2022

non

easy access , simple

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy access reservation for guest details and payment method

Cons:

Guest database duplicate , hard to search for guest details .

Mariam B.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

Bestow Capsule Hostel Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, frequent training provided, great customer service.

Cons:

Group bookings and group folio needs more development, unable to create a group folio and email it to one guest rather than having to email individual bookings to one group. Inability to process credit card payments from OTA's like Booking.com

Vendor Response

Thank you for your fantastic review! We truly appreciate your support. We've noted your feedback on group folio and are committed to making improvements.

Replied September 2023

Kavytha S.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Reviewed May 2022

Kavy Hotel

So far is good, The soft in Team is very good n efficient

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convenient and easy to use. Save time.

Cons:

So far I don't have any issue with the software. They are upgrading bit by bit.. there is alwys a improvement

koven r.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

Honest review

satisfied with the use,based on a daily softinn user

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to navigate through,responsive and easy to catch up with the system

Cons:

Unwanted bugs sometimes in creating reservation or during heavy bookings

Amiruddeen W.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2022

Good hotel management product

Satisfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Managing cancellation and modification reservation request from guest.Product is easy to setup and use.Softinn support team is always there to support.

Cons:

No weekend support by Softinn. Private training needs extra fees.

Chun Szen L.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

I have changed from EHORS to SoftInn

Very good experienced. On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue. The [SENSITIVE CONTENT] of the company personally monitors these activates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its easy to use. Fully cloud based. Reasonably priced. Experienced and open to looking into customer requirements for ease of operations matter. Very fast customer service.

Cons:

Still lacking a very few features but being developed

Showing 1 - 10 of 11 Reviews

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