Suite 4 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Suite 4

4.0

(2)

Pricing

Pricing available upon request

About Suite 4

Suite 4 by Ericsoft is a cloud-based property management solution (PMS) designed for hotels and restaurants. Key features include marketing management, front office management, reservations management, guest experience management, catering tools and online booking.

Suite 4 provides users with a configurable dashboard that helps users to manage guest information and bookings, front and back office activities, sales strategies on multiple channels and more. The solution’s business intelligence (BI) system allows users to select which statistics display on the dashboard interface as per their requirements.

Additionally, users can also set price variations based on occupancy levels, allow customers to check in online and send customized emails to guests using templates in multiple languages. Ericsoft also offers food ordering and housekeeping modules that integrate with the suite.

Services are offered on an annual subscription basis after a one-time implementation fee. Support to users is made available via phone and email.

Suite 4 Screenshots

Suite 4 Pricing and Plans

Starting price: €0.01

Free Trial

Free Version

Basic

€0.01

No plan information available

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Suite 4 Features

Features of Suite 4
Built-in Accounting
Catering Management
CRM
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Rate Management
Reservations Management
Revenue Management
Reviews Management
Single Property
Spa/Activity Management

Suite 4 User Reviews

Overall Rating

4.0

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

3.5

Value for money

3.0

Customer support

3.5

Functionality

4.0

Have you used Suite 4 and would like to share your experience with others?

Peter C.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

If you are a natural Italian Speaker

I'm sure the product is great if you are Italian, other than that it's difficult to get your head around and not easy to use. Overall there are a lot better packages available for less money, that are easier to use and a lot less hassle

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does everthing that one would expect from a PMS system for any size hotel

Cons:

It's naturally written in Italian and translated into other languages, the problem is that many of the help screens and error messages still display in Italian. Even when in English, the translation uses deep words that are diifucult to understand for someone not skilled in this type of software. Help desk used to be OK but since Zucchetti group took over, its deteriorated. There are several webinars available, however they are just not enough and dont give enough information. Other training is very limited, and you reply on "Anydesk" for a fix to a problem, which can be frequent

Reasons for switching to Suite 4

Our business was growing and we required a better solution to our business needs

Meggie l B.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used daily for free trial

Review source

Reviewed September 2022

Benisismo

Mi ha permesso di gestire 16 camere di hotel. Il prodotto è super intuitivo, avere a disposizione le informazioni di ogni camera permette di gestire in maniera ottimale i clienti

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Il prodotto è facile da usare,mi piace sopratutto l'emissione e la personalizzazione della fattura, è abbastanza intuitivo e funzionale.

Cons:

Non mi piace la possibilità di non cambiare il.nome una volta che il cliente fa il check in nella propria camera.

Showing 1 - 2 of 2 Reviews