Dusk FSM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dusk FSM

4.8

(22)

Pricing

Starting at $15,000.00 per year

About Dusk FSM

The easiest to setup and use, next generation field service management software, that shapes around your business using a unique design. Manage your programs of work down through projects, jobs, tasks and resources as one. Plan from 12+ months down to on the day, including quick re-assigning.

Enabling organisations from large to small across office and field to run their operations safely and more efficiently. From Program Management to Project Management, then down to the Jobs and Tasks themselves across your employees, contractors, customers, and suppliers in a unified manner. A "no-code" product means its designed for business users to setup from day 1.

Allocate resources or crews, view progress of all work in real-time through multiple views from Gantt charts, calendars and map views. Field supervisors can prioritize tasks, set up constraints, and track completion statuses through coloured indicators.

Business users can drag-and-drop elements within the form builder’s interface and create custom forms for field data collection and inspection, without needing IT help. Powerful dashboards allow stakeholders to visualize profitability, SLAs, work statuses and also schedule re...

Dusk FSM Screenshots

Dusk FSM Pricing and Plans

Starting price: $15,000.00 per year

Free Trial

Free Version

Launch

$0.00

Plan includes:

Up to 10 Staff and Contractors
1 Integration Connector
Core FSM tools
Schedule & Dispatch Jobs
Field Mobile Apps
Custom Mobile Job Forms
Automate Workflows
Send Quotes and Invoices
Role based Dashboards
Equipment & Asset Management

Essentials

$15,000.00

flat rate, per year

Plan includes:

1 hour virtual Onboarding
Up to 20 Staff and Contractors
Full suite of Integration Connectors
Core FSM tools
Schedule & Dispatch Jobs
Capacity Planning of Staff & Crews
Field Mobile Apps
Custom Mobile Job Forms
Automate Workflows
Send Quotes and Invoices

Growth

$35,000.00

flat rate, per year

Plan includes:

3 x 1 hour virtual Onboarding
Up to 50 Staff and Contractors
Full suite of Integration Connectors
Core FSM tools
Schedule & Dispatch Jobs
Capacity Planning of Staff & Crews
Field Mobile Apps
Custom Mobile Job Forms
Automate Workflows
Send Quotes and Invoices

Enterprise

Pricing available upon request

Plan includes:

Everything from Growth Plan, plus.....
Configurable Audit Logs
Exclusive Engineering access
Machine Learning Tool kit
Integrate your own monitoring tools
Tailored Premium Support
Additional tailored customizations

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Dusk FSM Features

Popular features found in Project Management
Billing & Invoicing
Budget Management
Document Management
File Sharing
Gantt/Timeline View
Issue Management
Kanban Board
Milestone Tracking
Multiple Projects
Prioritization
Resource Management
Time & Expense Tracking
More features of Dusk FSM
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Agile Methodologies
Alerts/Notifications
API
Appointment Scheduling
Approval Process Control
Assignment Management
Attendance Management
Attendance Tracking
Audio Recording
Audit Trail
Automated Scheduling
Availability Management
Barcode/Ticket Scanning
Budgeting/Forecasting
Business Process Automation
Calendar Management
Calendar Sync
Chat/Messaging
Class Scheduling
Client Portal
Clock In/Out
Collaboration Tools
Commenting/Notes
Compliance Management
Compliance Tracking
Conditional Logic
Contact Database
Contract/License Management
Contractor Management
Convert to PDF
CRM
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Database Creation
Data Capture and Transfer
Data Import/Export
Data Synchronization
Dispatch Management
Document Storage
Drag & Drop
Electronic Signature
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Scheduling
Employee Time Tracking
Equipment Maintenance
Facility Scheduling
File Storage
Forecasting
Forms Creation & Design
Forms Management
Full Text Search
Geofencing
GPS
Group Scheduling
Historical Reporting
HR Management
Inventory Control
Inventory Management
Inventory Replenishment
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Labor Forecasting
Location Tracking
Maintenance Scheduling
Merchandise Management
Messaging
Mobile Access
Mobile Alerts
Multi-Location
Notes Management
Office Suite
Offline Access
Online Booking
Online Time Clock
Order Management
Overtime Calculation
Payment Collection in the Field
Payroll Management
Performance Management
Performance Metrics
Portfolio Management
Preventive Maintenance
Process/Workflow Automation
Productivity Tools
Progress Tracking
Project Management
Project Planning/Scheduling
Project Time Tracking
Punch card
QuickBooks Integration
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Recurring Orders
Reminders
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Resource Scheduling
Risk Management
Route Optimization
Routing
Schedule Distribution
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Shift Swapping
Sick Leave Tracking
Single Sign On
Skills Tracking
SSL Security
Status Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Task Scheduling
Template Management
Third-Party Integrations
Time & Attendance
Time Off Management
Time Off Requests
Timesheet Management
Time Tracking
To-Do List
Traditional Methodologies
User Management
Vacation/Leave Tracking
Variable Workforce
Version Control
Warehouse Management
Web Forms
Workflow Management
Workforce Management
Work Order Creation
Work Order Management

Dusk FSM Integrations

Bitbucket

Slack

OneDrive

Stripe

Jira

Xero

See all 23 integrations

Dusk FSM User Reviews

Overall Rating

4.8

Ratings Breakdown

86%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.9

Functionality

4.6

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Reviewed December 2023

The solution to our automation problem

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x.

Cons:

Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system.

Reasons for choosing Dusk FSM

They could not fulfill basic requirements of the business or integrate with other business systems.

Reasons for switching to Dusk FSM

The existing system was extremely expensive by comparison and did not perform either well enough either out of the box or with development. It was not cost effective to use.

Vendor Response

Thanks for the review and we appreciate the kind words. We enjoy working closely with our customers to close any small gaps to ensure optimal solution fit. You and the team were a pleasure to work with. Happy holidays!

Replied December 2023

Raoul H.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Reviewed November 2024

Dusk FSM - helping us run operations efficiently

Highly positive and would definitely refer. I love their speed of response and innovation to customize rapidly. Their project management capabilities distinguish them from anyone else in the market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that Dusk FSM has not only field service management capabilities, but also overall project management and time & attendance management, making it a more comprehensive tool. It allows us to schedule, dispatch and track work orders and optimize resource allocation to get more efficiency. Also it is quite customizable and is very mobile friendly. Some alternates told us 5-6 months for some customization, while Dusk did it in < 3 weeks.

Cons:

There are very few things I don't like. As with every operational system, there is a learning curve and change management needed for the work processes, which can be a hindrance to a successful deployment. Also offline capability for all operational systems can be improved.

Reasons for switching to Dusk FSM

Not as user friendly and agile in customization.

Vendor Response

Thanks so much for the review! Appreciate the feedback too, your team are great to work with!

Replied November 2024

Audrey C.

Verified reviewer

Real Estate

51-200 employees

Used weekly for free trial

Reviewed July 2023

Review of dusk

Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The highly customisable form and report builder

Cons:

Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in.

Reasons for choosing Dusk FSM

Integration with hubspot potential

Vendor Response

Thanks for writing a review and the feedback is appreciated. For the heading and word limit, unfortunately we don't have control over the review site but I have passed that on to our Account Manager. Agree with you on the syncing jobs, which we were able to trace back to an address issue on a Client and resolve during your trial. Taken onboard with the feedback on what to do, we're always looking for areas to improve and will action it. Thanks again for your review and glad you enjoyed the experience with our Customer Success Team!

Replied July 2023

Ethan M.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Reviewed March 2023

A game-changer for centralized communications and company-wide visibility into operations

It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP.

Cons:

I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.

Reasons for choosing Dusk FSM

Dusk's team seemed genuinely interested in helping us solve the problems we were having. They worked to understand our business and explained how we could best use the platform. It was also the best priced option that could do everything we were looking for.

Vendor Response

Thanks for the review Ethan! A fascinating business and challenges that I'm glad we've been able to help you solve. See you again next month!

Replied March 2023

Ray P.

Verified reviewer

Aviation & Aerospace

2-10 employees

Used daily for free trial

Review source

Reviewed November 2021

The Best of Both Worlds With Room To Scale

Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.

Cons:

The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.

Reasons for choosing Dusk FSM

Dusk was the only product on the market for Ozone that would allow us to seamlessly bring sales, operations and field management in a viewable accountable situation from office staff to field staff all in one dashboard. Love it!

Vendor Response

Thanks for the feedback Ray and your skills in setting the platform up were most impressive. We've enjoyed working with you through the trial and excited to have you and the team onboard as full paid customers.

Replied November 2021

Jon R.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Allowing insights into our business and highly accommodating development team

Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts.

Cons:

We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU

Reasons for choosing Dusk FSM

Support in country was a big plus for our business.

Reasons for switching to Dusk FSM

We decided to move away from WorkFlow Max to get a more 'all in one' solution for managing projects and overall project visibility.

Vendor Response

Thanks for the review Jon. You and the team have been fantastic to work with and we've loved solving some complex challenges! Looking forward to many more years.

Replied February 2022

Dane S.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Fantstic product, wonderful team

Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

Cons:

What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Reasons for choosing Dusk FSM

We thought the program offer was very strong, and our experience in working with DUSK in the past meant we had confidence in their ability to deliver the required outcome.

Reasons for switching to Dusk FSM

Zunos was ending as a Telstra partner, and it was not keeping up with development. We felt the developer was no longer putting time into the program, and we'd moved past it.

Vendor Response

Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform. Looking forward to more great years ahead. All the best for now!

Replied April 2021

Keith G.

Verified reviewer

Construction

2-10 employees

Used daily for free trial

Review source

Reviewed November 2021

Great Tool

Alan was great and negotiable. Met our needs and worked with us on pricing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use, compatibility to other software, and applicability to our needs.

Cons:

More USA compatible. Needs updated maps of US and metric conversions.

Reasons for choosing Dusk FSM

Dusk allowed us to customize before even buying and their pricing was perfect for our bootstrapping business.

Vendor Response

Thanks for the review Keith and you and your team have a been a pleasure to work with.

Replied November 2021

Lara B.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Highly Accommodating and Easy to Work With

IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.

Cons:

The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.

Reasons for choosing Dusk FSM

IOP already had a lot of the features we were looking for in an App, and the Dusk team allowed us to build on that structure to meet our needs. [SENSITIVE CONTENT HIDDEN] and his team were highly accommodating and excellent to work with!

Reasons for switching to Dusk FSM

Our needs weren't being met by the previous App.

Vendor Response

Thanks for the review Lara and the team have really enjoyed working with you to deliver the project, a lot of fun! Appreciate the feedback also, thank you!

Replied April 2021

Dominic B.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Reviewed August 2020

Increased output

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load.

Cons:

Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.

Vendor Response

Thank you for the review Dom, we love working with you and your team!

Replied October 2020

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