IRIS Cascade 2026: Benefits, Features & Pricing

Cascade is a good product. It's self service functionality frees up resources and makes it easy for employees to manage their own holiday requests, expenses, TOIL etc. We have a complicated workforce and the ability to design your own pages is really useful to us and means that we can easily set up, record and report on important HR issues for example recording which employees have had their Covid vaccination so we can plan safer working environments. Unfortunately the big problem with Cascade is it's appalling customer service. We have had 5 different account managers in as many years all who are impossible to contact and very illusive when you have issues that need resolving. A number of years ago Cascade asked their customers to suggest improvements to the system via their customer portal. At the time this was a great forward thinking thing to do. Unfortunately only a very, very, small percentage of these have been addressed whereas most others haven't. Therefore there are clear identified problems with the system that Cascade haven't addressed. For example if an employee changes line manager any outstanding requests do not move over to the new line manager and therefore go into limbo and cannot be approved. Similarly, if an employee reduces their working hours or changes their working days during the year, any holiday already booked is not adjusted accordingly. This actually created extra work to rectify and simple things that an HR system should do.

It doesn't break or lag; has ability to support complex use case. Ok for tech-savvy person to get the hang of pretty quickly. Not as visually appealing to use as it could be, some technical obstacles requiring help from IT.