Userlane 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Userlane

4.5

(47)

Pricing

Starting at $1.00 per year

About Userlane

Userlane is a no-code Digital Adoption Platform used to measure how employees use applications, identify areas for improvement and offer real-time guidance directly within any application.

The Userlane platform is designed to make any software application easy to use by guiding people through processes in real-time and offering on-demand support directly within applications.

Get a real-time view of digital transformation progress in your organization. Delve deeper into user behaviors across different applications and analyze engagement levels so you can optimize user experiences.

Uncover and mitigate critical process risks, maximize productivity and help your people form meaningful habits by providing guidance through any process or application.

Integrate data, support channels, and documentation into one source of truth, instantly accessible from any software application.

Userlane works with global leading organizations and helps drive, scale and measure success of digital transformation initiatives across different industries.

Userlane Screenshots

Userlane Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Userlane Features

Popular features found in Onboarding
Activity Dashboard
Compliance Management
Document Management
Employee Handbook
Employee Management
Self Service Portal
Task Management
Training Management
More features of Userlane
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
API
Applicant Tracking
Approval Workflow
Asynchronous Learning
Audience Targeting
Behavior Tracking
Change Planning
Chat/Messaging
Client Management
Collaboration Tools
Communication Management
Configurable Workflow
Content Creation
Content Library
Content Management
Content Sharing
Contextual Guidance
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Document Storage
Employee Engagement
Employee Onboarding
Employee Portal
Engagement Tracking
Event Triggered Actions
Feedback Management
Gamification
Goal Setting/Tracking
In-App Training
Interactive Content
Knowledge Base Management
Knowledge Management
Launch Management
Learning Management
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
NPS Survey Structure
Onboarding
Performance Metrics
Progress Tracking
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Self-paced Learning
Self-Service Content Curation
Self Service Tools
Sentiment Analysis
Single Sign On
Survey/Poll Management
Surveys & Feedback
Synchronous Learning
Task Progress Tracking
Third-Party Integrations
Trend Analysis
User Onboarding
Video Support
Visual Analytics

Userlane Integrations

KnowledgeOwl

Zendesk Suite

Confluence

Userlane User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

40%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.9

Functionality

4.2

Alex K.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2019

The best SaaS onboarding software on the market

It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature!

Cons:

There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

Reasons for choosing Userlane

Better multi-lingual handling, better api, better people!

Tatum F.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Need something innovative and engaging? Get Userlane

Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience. During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements.

Cons:

I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more.

Reasons for choosing Userlane

Honestly, the YouTube videos had much to do with the initial impression of Userlane. Those videos showed what Userlane could do.... not how to do it like the other videos and websites we viewed. Basically, Userlane showed what "could be" not the work behind it. And then the free trial and support cinched it.

Reasons for switching to Userlane

HelpHero was very, very basic in what it offered. We liked the idea behind it but needed more options and flexibility to provide the best learning experience to our users.

Vendor Response

Hi Tatum, thank you for the detailed feedback, it helps us understand what we do well and where we have opportunities to improve, which is a constant part of the Userlane mindset. Seeing that you are able to achieve the outcomes you are aiming at with the help of our solution and in partnership with the team is putting a smile on my face. If you are open to having a discussion, let me know through your CSM. Itamar Freiman VP Customer Success Userlane

Replied November 2021

Anton A.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed November 2021

Userlane

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.

Cons:

When using self hosting some features dissapear which is unfortunate. We'd like more "next" options.

Vendor Response

Hi Anton, thank you for the feedback, I love reading that your end users are being helped at the right time at the right place and that it was easy for you to learn how to utilize Userlane. Self-hosting indeed has a few small differences then the online version due to technical constraints. I'll be happy to have a conversation with you and see how can we best plan for the future with you. Itamar Freiman VP Customer Success Userlane

Replied November 2021

Mark E.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Simple yet powerful DAP with excellent support.

The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was extremely easy to implement. A novice can do the programming with little skill or requirement for training. It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected. Aftercare support is included with Userlane with a customer success manager.

Cons:

There are some limitations regarding branding and customization. However, the value for the money easily offset this limitation.

Reasons for choosing Userlane

Walk.me was non-responsive. They had a superior attitude and feeling that "you deserve to choose us". They have gotten too big to care. APTY was excellent in many aspects but the product didn't meet the primary criteria for initial onboarding. The icon first brings you to a help section vs. getting started without the ability to set the default.

Vendor Response

Mark, Thank you for the detailed feedback, it is very much appreciated as it allows us to celebrate success and improve. Great to read about the ease and fast pace of the onboarding, and now with the use of our analytics views you are looking to assess and improve upon the first delivery. Analytics is one place where we pour a lot of focus and the recent and coming "improvements" will be very valuable to achieve your goals. I appreciate you sharing how you decided to partner with Userlane despite various tempting offers, as the promise of having a positive impact on your business is key to what we deliver and it start for us at the moment we meet. Would love to learn more about your business needs, let me know if you're up for a conversation. Itamar Freiman, VP Customer Success Userlane

Replied April 2022

Evan B.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Best Customer Service & People

Lovely. Would be nice if it had more feedback features or prompts

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple ability to setup a userlane Ability to create Userlane Folders URL & filter based visibility options and rules

Cons:

The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue

Reasons for choosing Userlane

Price and ease of use. Primary focus was tutorials

Vendor Response

Thank you Evan for your frank and open feedback, it is highly appreciated. It's great to read that you appreciate the value the solution brings you through its simplicity and the impact our people have on it. The product is evolving and by the second half of the year you can expect abilities along the lines you've mentioned and more, I'm sure you'll love it as some of the aspects will touch your points regarding failures. Nevertheless, I'd love to hear more about this point and will contact you to see where we can further assist. Best, Itamar Freiman VP Customer Success

Replied February 2021

Daniel M.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

Userlane Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is useful as it lets us reach all of our customers with custom announcements and allows us to create guides that are useful for our users and help new users understand our platform.

Cons:

I think there could be more customisability on the platform with guides and announcements id like to be able to format text better and include more images in announcements.

Reasons for choosing Userlane

Pricing was better alongside more focus on announcments

Vendor Response

Daniel, thank you for your feedback Glad to hear your positive experience with Userlane and the value it is adding to your users. We are continuously working on improving our product and are happy to share that rich text editing is currently in our roadmap. Bengi Tetik Marketing Manager Userlane

Replied February 2023

Milena D.

Transportation/ Trucking/ Railroad

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed January 2021

DB Cargo Review Userlane

Userlane is the perfect product for our customer onboarding as well as the support and keeps the customer posted trough the announcments functions. In any cases according the editing and problem handling Userlane supports the editors and admins.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

intuitive to use and easy adoption, customer friendly design, continuously new feature (announcements, search function) dashboard functions are very helpful to see the customer experience

Cons:

Currently the language English isn't working correctly in our portal, but the customer service is working on that issue

Reasons for choosing Userlane

easy integration of userlane (snippet) no filming of videos etc. easy handling with software updates of our own system, because Userlane adopts automatically (in some cases we edit some userlanes). Userlane is "live". Top point for purchasing Userlane for another year: Announcements

Vendor Response

Thank you Milena for your frank feedback, it is highly appreciated. I am aware of the issue that you are facing and it is being reviewed and worked on by our engineers as you know. I'm happy to see that the reasons for choosing Userlane are being applied and showing success in that short period of time, due to the intuitiveness and strong feature set. We're excited to partner with you for the coming years and create more value for you and your organization. Best, Itamar Freiman VP Customer Success

Replied February 2021

Markus M.

Verified reviewer

Mechanical or Industrial Engineering

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Very powerful product

Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient. There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent. We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company. Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on. Great user interface.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments based on requirements. I'm not an end user but what's called a "Userlane manager". So my perspective is only relevant for people who will work on creating such interactive tours. In general, I really enjoy working with Userlane. It's definitely easier to create content for interactive tours than updating documents with screenshots and text. It takes some time to get used to the editor but once you get going the process is really easy.

Cons:

It would be nice to have the opportunity to get all the analytics data on a excel sheet. Userlane mentioned they're currently working on it. Same goes for exporting all the content in pdf format. We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly. But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem. They showed us a workaround that eventually solved the issue. However, it could have saved us time if the workaround had been explained directly in the support documentation we researched.

Daniel D.

Verified reviewer

Human Resources

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

An easy way to familiarize new users with your software

i love it :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For us, Userlane is a great way to get new users onboard. And that without having to program ourselves. The guides can be built from the marketing team without programming knowledge.

Cons:

The training period for the backend software requires some familiarization. But we love the Userlane-Support-Team :)

Vendor Response

Daniel, Thank you for the feedback. Great to read about the flexibility and empowerment that Userlane enables for your teams and customers. As we know, onboarding and a great experience allows for retention and growth, and it's great to partner with you and help in achieving these. Itamar Freiman, VP Customer Success Userlane

Replied April 2022

Verified

Reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2021

Great software for customer onboarding and feature adoption

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tours have had a really positive impact on our customer onboarding and feature adoption. They're easy to implement. The team is fantastic. Big shout out to [SENSITIVE CONTENT] in particular who was so helpful.

Cons:

The analytics could be better and I don't think the recent update helped, but there's still enough of what you need.

Vendor Response

Thank you for your frank feedback. It helps us understand what we are doing right and where we can further improve. Userlane is indeed made out of exceptional individuals that creates an amazing team and partner to align your journey with. I'm happy to read that you, as well, are seeing the impact the Userlane platform has on your onboarding and adoption. The product is constantly growing and improving and i'd love to get your feedback about it. If that's something you want to do, let me know. Itamar Freiman VP Customer Success Userlane

Replied November 2021

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