ActiveOps 2026: Benefits, Features & Pricing

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Overview
Screenshots
Top Alternatives Preview
Pricing and Plans
Features
User Reviews

Overview

ActiveOps

4.4

(7)

Pricing

Pricing available upon request

About ActiveOps

ActiveOps AI-driven Decision Intelligence for Service Operations in banks, insurance, healthcare and BPS organizations.
ActiveOps delivers 20+% more capacity and productivity for operations teams and enables upskilling and resource sharing to capitalize on total capacity at any given moment.
Teams can manage in real-time, report intraday, and mobilize their resources to meet the business's demands, ultimately driving increased customer satisfaction and controlling costs across peaks and troughs of inbound work.

ActiveOps Screenshots

ActiveOps Pricing and Plans

Starting price: £0.01

Free Trial

Free Version

Basic

£0.01

per feature

No plan information available

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ActiveOps Features

Popular features found in Workforce Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Compliance Management
Employee Management
Payroll Management
Performance Management
Reporting/Analytics
Self Service Portal
Skills Tracking
Time Off Management
Timesheet Management
More features of ActiveOps
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
API
Behavior Tracking
Browsing History
Compliance Tracking
Data Import/Export
Employee Activity Monitoring
Employee Database
Engagement Tracking
Goal Management
Idle Time Monitoring
Labor Forecasting
Location Tracking
Performance Metrics
Productivity Analysis
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Remote Monitoring & Management
Reporting & Statistics
Task Management
Time & Attendance
Time Tracking
Training Management
Vacation/Leave Tracking
Variable Workforce
Workflow Management

ActiveOps User Reviews

Overall Rating

4.4

Ratings Breakdown

71%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

5.0

Functionality

4.4

Michael C.

Verified reviewer

Professional Training & Coaching

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed October 2020

Easy to implement and easy to use

Great tool and insightful data. Their coaching of how to use the data responsibly is essential.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

We were up and running in days and seeing relevant data in the first week. Super easy to get ramped.

Cons:

Would like more flexible alerting capability.

Reasons for choosing ActiveOps

Overall functionality and data capture rate. Also were easier to deal with through the evaluation.

Kelly B.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Reviewed October 2020

Implemented in 2016 and I'm still impressed!

I've worked with the product since 2016 and I'm still impressed with all of the features and functions it provides. I'm still learning how to utilize it to it's fullest

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an administrator, it's an impressive program with a ton of very useful features that provides invaluable metrics for the workforce and management

Cons:

implementation is time consuming and tricky with a large enterprise like we have. It's not intuitive and definitely require network and product experts

Reasons for choosing ActiveOps

n/a

Khiyana S.

Verified reviewer

Insurance

10000+ employees

Used weekly for less than 2 years

Reviewed October 2020

WorkiQ

Overall we were looking for a tool that would provide more analysis of the work that our associates do to allow us to improve our process. This is not the feature we have with the purchased package and we would not want to purchase additional features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to manage the associates productivity for those associates that are more production based. The software helps as more of a supporting tool.

Cons:

As an Admin the software can run a bit slow pulling up details to set up an associate or research an issue. It would also be nice to see some employee details available on various pages vs grabbing from different areas within the tool.

Lisa L.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for less than 2 years

Reviewed October 2020

Lisa's Review

The idle time helps me to resolve the associates work time to help them see if they are managing their time wisely to meet their production goals.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The features that are most impactful is being able to see when the associates are working compared to sitting idle. This helps me to see where my associate could be in their work whenever they do not show idle on days they are most productive.

Cons:

I would like for the system to be more user friendly when it comes to setting up your own report in order to send something to your associates through email.

Floyd M.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

All in one time tracking and employee monitoring

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With WorkiQ we can easily measure the idle and meaningful time of the each team member and increase the efficiency of our projects.

Cons:

WorkiQ definitely needs to have better reporting features for idle time monitoring.

Ashley P.

Verified reviewer

Insurance

10000+ employees

Used daily for less than 6 months

Reviewed January 2021

WorkIQ Review from Admin

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This software is currently changing the way we work. With the help of this software, we have improved our focus on qualitative opportunities within our current processes. The support team for this software has been exceptional in helping us through this transition. We have already experienced so many benefits in the short time that we began using WorkIQ.

Cons:

As an admin, I would like to see more "grouping" options for parameter configurations vs an all or nothing approach.

Anne M.

Verified reviewer

Insurance

10000+ employees

Used weekly for less than 6 months

Reviewed October 2020

WorkiQ

Ratings Breakdown

Ease of use

Functionality

Pros:

I like being able to see my employees productivity

Cons:

If I don't capture real-time productivity details (i.e. login/logout times, minute by minute updates) on the same-day, then I can never go back and capture what occurred, other than a high-level snapshot. I'd like to be able to go back and capture the historical data in detail.

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