2Chat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

2Chat

5.0

(23)

Pricing

Starting at $31.00 per month

About 2Chat

2Chat is a WhatsApp automation software designed for small teams managing sales, marketing, and customer support conversations. The software connects with existing WhatsApp numbers through a simple QR code scan, eliminating the need to transfer numbers. It allows multiple agents and numbers to work simultaneously.

Small businesses and teams aiming to enhance their WhatsApp communication can benefit from 2Chat. The software assists in delivering prompt and consistent messaging to leads and customers while enabling managers to monitor metrics for process improvement.

Key features of 2Chat consist of a user-friendly drag-and-drop bot builder for creating conversational flows, menus, and automations. Additionally, the software offers reporting and analytics, allowing managers to track essential metrics such as conversation topics, agent performance, and average response times. These insights help teams optimize processes to engage and convert more leads effectively.

2Chat Screenshots

2Chat Pricing and Plans

Starting price: $31.00 per month

Free Trial

Free Version

Basic

$40.00

flat rate, per month

No plan information available

Single

$31.00

flat rate, per month

No plan information available

Pro

$88.00

flat rate, per month

No plan information available

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2Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of 2Chat
Activity Dashboard
API
Collaboration Tools
Search/Filter

2Chat Integrations

Zapier

Slack

Webflow

WordPress

HubSpot CRM

Make

2Chat User Reviews

Overall Rating

5.0

Ratings Breakdown

96%

Secondary Ratings

Ease of Use

5.0

Value for money

4.8

Customer support

5.0

Functionality

4.8

Have you used 2Chat and would like to share your experience with others?

RASHID D.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

A Great Easy to Use Software

Great Experience with the tool. Works out of the box

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and great support from the team.

Cons:

The pricing can be adjusted a bit for single users

Carlos H.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

User-Friendly App with Outstanding Customer Support

My overall experience with 2Chat has been fantastic. The app is reliable and easy to use, and their customer service is top-notch. Every time I’ve had a question or needed help, their support team has been incredibly kind and responsive. I highly recommend it for anyone who values simplicity and great customer care in a chat platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about 2Chat is how incredibly easy it is to use. The interface is intuitive, and all the features are designed to be straightforward, making it simple to manage conversations efficiently without any steep learning curve. It's perfect for both beginners and advanced users.

Cons:

So far, I have nothing to mention in terms of cons. Everything has worked smoothly for me.

Reasons for switching to 2Chat

I was interested on having real time whatsapp conversation with my leads

Ingrid A.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed March 2024

Significant tool in the automation of my funnel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool itself because it helps me save time. The Customer service that is ready to help you whenever you have an issue.

Cons:

An issue I faced when I first started using 2chat. The issue was regarding the addition of the phone number of prospects to contact them automatically. The problem was that the format of the phone number wasn't right but I had no idea why. I had to contact the 2chat Customer service to figure it out. [sensitive content hidden] did a very good job helping me solve this.

Reasons for choosing 2Chat

It was easier for me to use 2chat. Besides, 2chat offer was answer my needs better.

Fletch Y.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Integrates well into Zapier workflows

The team have been super helpful and responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Great workaround for issues with Meta for business - Response support - Integration with Zapier is well maintained and easy to use

Cons:

- Features are limited e.g: I can't send WhatsApp polls at the time of writing this review.

Reasons for choosing 2Chat

Ease of deployment. No requirement for Whatsapp for business account

Damien L.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed June 2024

2Chat saving hours enhancing Whatsapp sales

Great experience with adding items to WA catalogue and sending automated messages with Zapier integration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was struggling with WA official api. But 2Chat works much more easier and better.

Cons:

The price should be formatted with 2 decimals only.

Reasons for switching to 2Chat

It much more easier using 2Chat than an official app

Luciano T.

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

A Game-Changer for WhatsApp Business Management

I've been using 2Chat for my small business, and it's genuinely transformed how we handle WhatsApp communication. Coming from managing everything through a regular WhatsApp Business account, this feels like upgrading from a bicycle to a car. The multi-agent feature has been a lifesaver - no more juggling phones between team members! Their customer support is impressively responsive (and actually human!), which made the transition much smoother than expected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The QR code setup is brilliantly simple - took me just seconds to connect my existing WhatsApp number Love how I can keep using my same business number without any complicated migration The bot builder is surprisingly intuitive - I managed to create a basic flow in under 10 minutes Integration with Slack and Zapier made it fit perfectly into our existing workflow Their pricing ($38/mo starting) is refreshingly reasonable compared to competitors

Cons:

Found myself wishing for more advanced reporting features The interface took a day or two to get used to

Samuel A.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

Best Whatsapp API provider (wrapper) out there!

Great product for notifications, moderated marketing messages and other use cases that do not need to jump into Whatsapp API

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity, developer focused and customer support very helpful

Cons:

Inbox real time, but not 2chat fault, is due to whatsapp underlying complexity

Armando M.

Verified reviewer

E-Learning

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

2Chat - The best WhatsApp Web Provider

We have had a very pleasant experience. Without a doubt, they are the best WhatsApp Web provider. They are skilled at what they do and always attentive to customer feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their support service is excellent, and their servers are highly stable.

Cons:

Honestly, we have no complaints. We've been working with them for about two months, and we haven't had any issues.

Dan K.

Verified reviewer

Consumer Services

11-50 employees

Used daily for free trial

Review source

Reviewed June 2024

great app amazing support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the application was exactly what our team was looking for. throughout the setup process we had amazing support and help by the 2chat team! definitely recommend!

Cons:

some things that our particular field of work and team needs, weren't implemented yet. as war as i know the 2chat team is working on these things now, so we will get back to this whenever its ready!

Ramon A.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2024

Super Recommended