Amio 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Amio

4.9

(17)

Pricing

Starting at $150.00 per month

About Amio

Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries.

Amio's chatbot can answer any after-sales query but it can also help with purchasing by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them, your e-commerce store can increase conversion by over 20%.

Amio will use your product feeds to keep you up-to-date on stock, price changes, and new products.

Adding Amio to your online store is simple and doesn't require much time:

AI training - add product feeds and other e-shop information
Change static answers - order status, complaints, etc.
Connect it to the helpdesk - allow customers to connect with your live agents.
Deployment - use Google Tag Manager (GTM) or JavaScript.

Amio Screenshots

Amio Pricing and Plans

Starting price: $150.00 per month

Free Trial

Free Version

Chatbot Starter

$150.00

flat rate, per month

No plan information available

AI Expert

$350.00

No plan information available

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Amio Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Amio
A/B Testing
AI Copilot
AI/Machine Learning
API
Automated Responses
Canned Responses
Chat/Messaging
Chat Transcript
Configurable Workflow
Contextual Guidance
Conversation Intelligence
CRM
Customer Database
Customer Engagement
Customer Experience Management
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Drag & Drop
Email Management
Feedback Management
File Sharing
For Developers
For eCommerce
For Sales/Marketing
For Sales Teams/Organizations
Knowledge Base Management
Language Detection
Lead Capture
Lead Engagement
Lead Qualification
Machine Learning
Multi-Channel Communication
Multi-Channel Management
Natural Language Processing
Natural Language Search
Omnichannel Communications
Performance Metrics
Personalization
Proactive Chat
Process/Workflow Automation
Real-time Consumer-facing Chat
Real-Time Data
Reporting/Analytics
Reporting & Statistics
Sales Activity Management
Sentiment Analysis
SMS Messaging
Social Media Integration
Speech Synthesis
Templates
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Workflow Management

Amio Integrations

Messenger

Freshdesk

Freshchat

Daktela

See all 22 integrations

Amio User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

5.0

Value for money

4.9

Customer support

4.9

Functionality

4.8

Have you used Amio and would like to share your experience with others?

Viktoras S.

Verified reviewer

Retail

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed November 2022

Good app, excellent service

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc.

Cons:

It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix.

Vendor Response

Great to hear, Viktoras, that you find our tool intuitive. We are working hard to bring all bugs to 0. Let us know what are the major bugs, we should focus on.

Replied January 2023

Florin L.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 12 months

Reviewed November 2024

An amazing AI solution to increase customer satisfaction

Overall, what you should expect from Amio is a young motivated team, ready help you in the process of setting up their products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Amio provides a tool that connects AI to your day-to-day communication channels with the customer. For the moment we are implementing solutions for e-mails through the Mailbot and for chats, we have the Chatbot. These operate rather successfully in most of the countries we deliver our products to, guaranteeing the customer with up to date information on order status, return and refund situation.

Cons:

For the time being chatGPT4 Turbo is somewhat of a dislike from my part, but I will try to define the promt even better, so that the generated answers are more specific, and in-tune to the customer requests.

Reasons for choosing Amio

The choice consisted in quality solution for a good price.

Vendor Response

Thanks, Floring, for your review. Glad you see us as young and motivated—we’re working hard on that as well as the product. 💪

Replied December 2024

Tijana G.

Verified reviewer

Automotive

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed September 2023

Amio Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on.

Cons:

Can’t think of anything here at the moment.

Vendor Response

Thanks for your honest feedback. We will do our best to improve both product as well as customer success. 😉

Replied October 2023

Judita Z.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Efficient for chat and email automation

Amio is a newer partner for us and to date we have to praise the overall cooperation on all points and express our satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Amio mainly for mailbot, chatbot with gpt chat extension. I find Amio clear, easy to understand and easy to use as a user. Our first steps with Amio were aimed at using the mailbot to reduce the most frequent repeat queries from our customers, and we are gradually succeeding in doing this across the countries where we implement the mailbot. We are currently using the same logic with the chatbot where we will gradually want to move to GPT chat.

Cons:

In my experience, especially with the actual work of setting up specific templates for the mailbot, I would welcome automatic cloning of the templates in question.

Vendor Response

Thank you for your valuable feedback! I’ll be sure to pass along your request for email templates to our product team for consideration. They will keep in touch with you.

Replied December 2024

Gergo H.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 2 years

Reviewed November 2024

Easy to use and powerful tool.

It made our daily workflow as customer care agents much easier and streamlined.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their service is impeccable and they listen to our feedback - it really is super useful and the path to improve it even more is clear to us, users.

Cons:

There are some rough edges on the interface / loading times.

Vendor Response

Happy to hear your feedback. Loading time of answers and history is something we are improving right now. 😉

Replied December 2024

Martin B.

Verified reviewer

Fund-Raising

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed August 2024

Vital for Effective Fundraising Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dedicated Slack channel with Amio's success manager is a standout feature, providing quick resolutions and seamless support. The chatbots efficiently handle donor queries, enhancing our campaign effectiveness.

Cons:

The deployment was late, but this was partly due to our own lack of effort. Better preparation and coordination could improve the deployment experience.

Vendor Response

Thank you, Martin, for your words. We will be happy to continue to help you with your fundraising activities.

Replied August 2024

Olga V.

Verified reviewer

Apparel & Fashion

51-200 employees

Used weekly for less than 6 months

Reviewed November 2024

User friendly

It is easy to use, easy to copy and paste the things you write and then you only need to modify them accordingly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, with simple instructions it's not complicated at all.

Cons:

I don't have anything bad to say about using it.

Vendor Response

Thanks, Olga, hope you will enjoy the new feature we are about to release - auto update of product feeds for AI knowledge base.

Replied November 2024

LŠ

Ludvík Š.

Verified reviewer

Retail

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

Powerful Chatbot Tool with Exceptional Analytics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience.

Cons:

While the tool's analytics are excellent, there is room for improvement in the presentation of data - namely the export. :-)

Alexander M.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Simplifying E-commerce Chatbots

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration. The chatbot handles most common questions seamlessly, and the integration of product feeds ensures that the chatbot remains current with up-to-date product information. This combination provides an excellent customer experience while saving time and effort on manual responses.

Cons:

While Amio covers most questions well, there are occasional instances where further training may be required for niche or complex inquiries.

Tomáš H.

Verified reviewer

Banking

1001-5000 employees

Used daily for more than 2 years

Reviewed January 2021

Best Conversational AI for Customer Support Center

I appreciate the flexibility of Amio. I was also impressed how fast they're delivering requested features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too. The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore.

Cons:

Didn't find anything. Didn't find anything.

Vendor Response

Thanks, Tomáš for your kind words.

Replied January 2023

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