Chatbase 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Chatbase

4.3

(73)

Pricing

Starting at $19.00 per month

About Chatbase

Unlock the full potential of Chatbase and effortlessly create a tailored chatbot powered by ChatGPT, perfectly aligned with your brand's unique personality.

The platform empowers you to fine-tune your chatbot's interactions by customizing the base prompt, ensuring it resonates with specific projects or campaigns. Whether you seek a casual and humorous tone or require responses within a defined word limit, Chatbase offers the versatility you need.

Seamlessly train your chatbot offline by uploading various file formats, including Word documents, PDFs, and plain text files. Copy-paste information from non-downloadable sources like emails and text messages to further enhance its capabilities.

Elevate your chatbot's knowledge by enabling it to crawl your website for relevant answers, delivering exceptional support responses.

Tailoring your chatbot's appearance is a breeze with Chatbase's intuitive customization options. Add a profile picture, select from light or dark themes, and modify text bubble styles. Customize the chatbot's opening greeting to introduce itself, offer assistance, or provide diverse solutions.

Enhance user experiences by incorporating frequently asked questions...

Chatbase Screenshots

Chatbase Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

No plan information available

Hobby

$19.00

flat rate, per month

No plan information available

Standard

$99.00

flat rate, per month

No plan information available

Unlimited

$399.00

flat rate, per month

No plan information available

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Chatbase Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of Chatbase
API
Interaction Tracking
Lead Generation
Multi-Channel Communication
Multi-Language
Multiple Data Sources
Real-time Consumer-facing Chat

Chatbase User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

38%

12%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

3.8

Functionality

3.9

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2023

Great tool for every use case

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was super easy to setup, customize with brand colors and take live all in less than 5 minutes

Cons:

It was a very very beneficial platform for my use case however it is somewhat pricy for me although I understand why as the response time is way way better than other platforms

Reasons for choosing Chatbase

Very great for my use case

Michael N.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

Excellent product

I love this product. It does exactly what it says it’s going to do. The future updates look amazing. The customer service really needs to improve though.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works. That’s most important. Non-technical professionals can now tailor their own AI chatbot without a line of code. That saves us tens of thousands of dollars, opens up new revenue streams for specialists in certain areas and with the custom domains function, could potentially lead to a new business model for both technical and non technical professionals. The webscraper really does work well, and once you revise an answer to the way you would want it to, it generally answers the right way every time. Very exciting integrations and developments planned in the roadmap which will make this an incredible service.

Cons:

Data collection is still clunky (eg name and email capture) so we had to take it off at the users request cuz they found it bothersome. The initial prompt bubbles don’t disappear after first use so it take up a lot of screen space which makes it hard to read the actually messages sometimes. The Chatbase team is trying but doesn’t respond to most users questions in the community forum. It’s also been a month since I was told that an issue had been “escalated” and I’ve received no response after several attempts to get an update. The development roadmap is super exciting but lacks timelines so it’s hard to know when some important integrations or developments will come online. They also don’t send periodic update announcements to their clients so you have to check manually whether any improvements have taken place. Last, the API connection doesn’t really allow for historical context to be maintained, so if you want to structure a conversation through service and then bringing in Chatbase on the backend (without building a database to store messages), you’ll run into problems.

Reasons for choosing Chatbase

As a non technical founder, this gives me control over a really expensive part of my process to build an MVP. I can also retrieve user data and interactions that I need quickly so that I address user painpoints quicker and at a fraction of the cost.

Reasons for switching to Chatbase

Better value and far less expensive.

Lout S.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed September 2023

My Review

pretty good, but i would like to see more options:- I would like to be able to embed the conversations & leads page on my webpage so my customers can use it directly without them knowing that i'm using chatbase for it.- Customizable chatbox color instead of black/white- Variable degrees of access for account managers- Invoices - adapt starting language to IP location- 2FA for login- Personal branding on the chat windows "Built by ..."- the ability to move bots to other accounts

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

overall i really like the ease of use and how the bot interacts with users queries

Cons:

The lack of conversation structure, it's just a conversation bot but i would like to have an option where -if a users shows a certain intent- i can extract more variables than just name, email and phone number.

Morne A.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

Significant improvement on sharing info and easily accessible.

It has been a great experience so far. Being able to tailor make a chatbot that shares relevant info about our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our Chatbot shares critical information that clients might need in a easily accessible way without having to make physical contact. This saves time as well as improves the user experience on our website. We have also integrated the chatbot for answering any questions after hours through sharing the link in an auto response on Whatsapp. Furthermore we get to see the conversations from our prospective clients to further nurture our chatbot to answer with the correct responses in order to generate additional sales.

Cons:

The Q&A section of the learning of the chatbot should have a function to import various Q&A's without having to type it out.

Reasons for choosing Chatbase

From the start my experience was good with Chatbase,which led me to purchase a package that we could pilot as a start.

Barrie B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

A Great Chatbot Platform

We tested it out on a Restaurant to see how guests would engage with a Chatbot. We found it to be a successful project, and Chatbase was a great platform to have settled on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and implement on Wordpress. Clear instructions on how to set it up and train. The dashboard on the backend was easy to navigate and work my way around. The Chatbot replies were fast, with very little waiting time.

Cons:

I didn't find enough documentation for understanding how best to train the bot we built. It took a while to find a support option, which was pretty good once I found it. Would have liked tutorials to work through

Reasons for choosing Chatbase

We chose Chatbase because it was priced well, and really easy to use, compared to other platforms we tried.

Shaun R.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Chatbase Easily Super Charges Customer Experience with AI

Affordable pricing and excellent customer support make Chatbase an indispensable tool for businesses of all sizes, delivering real value and efficiency in communication - a quick way to get your business supercharged with Artificial Intelligence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatbase is a game-changer for our businesses looking to improve customer engagement. Its user-friendly interface allows for quick setup, while the robust analytics provide essential insights for optimizing chatbot interactions. Chatbase's natural language processing makes conversations feel more human-like, enhancing user experiences.

Cons:

I couldn't find a way to smoothly integrate with some third-party apps, read from data tables for things like appointment schedules, and look up prices to answer customer questions. However, I found some workarounds using the FAQ and Q&A formats.

Reasons for choosing Chatbase

Quick start, ease of use, simple interface, and competitive pricing.

martin d.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Multilingualism is missing (welcome text)

We are generally satisfied with the product. If you could better support certain features such as multilingualism, you would have us as a long-term customer!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Configuring, integrating and rolling out the chat is effortless!

Cons:

I feel a bit left alone as a customer. Support and documentation are missing or a bit short. What bothers us most is that we can't use the chatbot in multiple languages. This is primarily about the welcome text. Multilingualism is one of the most important functions for us, as we would rather not use several chatbots running in parallel. furthermore, it would be important for us to be able to export the entire chat log with our "corrections". this would allow us to train a new chatbot quickly. in addition, the log would serve us as a backup. What happens if we delete a chatbot mistakenly? all the work is lost. We spend a lot of time on the “revise user” function. That's why we should be able to export the corrected chat history at any time.

Verified

Reviewer

Education Management

Self-Employed

Used daily for less than 6 months

Review source

Reviewed September 2023

An accurate chat-bot, easy to set up!

It provides 24 / 7 access to Coaching support

Ratings Breakdown

Ease of use

Functionality

Pros:

The product delivers a neat interface. It is easy to set up and service is reliable.

Cons:

I had to figure out how to embed it in the website.

Verified

Reviewer

Education Management

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed September 2023

University Chatbase Review

We were able to setup and test multiple chatbots that focused on Course Info, Degree Info, Student and Faculty Handbooks. We were able to tweak it enough to satisfy a broad range of questions. We were very satisfied with the results.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ease of setup, customization and implementation.

Cons:

I can't complain about the general features of chatbot.

Reasons for choosing Chatbase

don't need enterprise level

Verified

Reviewer