Pure Chat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Pure Chat

4.5

(337)

Pricing

Starting at $39.00 per month

About Pure Chat

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.

This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time.

Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.

Pure Chat Screenshots

Pure Chat Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

per user, per month

No plan information available

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Pure Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Pure Chat
API
CRM
Customizable Branding
Interaction Tracking
Offline Form
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Reporting/Analytics
Search/Filter

Pure Chat Integrations

Keap

Zapier

HubSpot CRM

Shopify

Squarespace

WordPress

See all 8 integrations

Pure Chat User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

34%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.5

Functionality

4.4

George Rex A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Its a wonderful solution comparable to tawk

Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Cons:

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

Reasons for switching to Pure Chat

We needed a change in the chat plugin for our WordPress website.

Paula T.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Pure Chat is a Go for Us!

We've only been using Pure Chat for a few days and so far everything seems to be running smoothly. We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up, pricing is good compared to other live chat apps. We were able to upload our own customized chat button to be on brand with our company.

Cons:

It's not clear how to filter my business IP out of analytics. I also found it odd that a company that sells live chat buttons wouldn't have one on their own site. I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed.

Reasons for switching to Pure Chat

Jivo sent an email doubling their pricing (with little notice). They are also introducing another level of service - basic - but when i reached out to customer service no one could explain what would be included or when the description would be available on their website.

Femi A.

Verified reviewer

Accounting

2-10 employees

Used other for less than 12 months

Review source

Reviewed July 2019

Best things in life are free.

Previously 4

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

It's amazing how a an efficient and effective tool like this is available for Zilch. Plugin us readily available in WordPress and takes seconds to download and install.

Cons:

When you have an app with many features available for free, it is difficult to find any drawbacks

Verified

Reviewer

Computer Software

201-500 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

About pure chat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use,it have best features and it is free of cost.

Cons:

i dont have any complilants with this pure chat

Reasons for switching to Pure Chat

This finds me really awasome and needs my requirements

Mike P.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Super easy to use and integrate, mobile app works well.

It's very easy to use and quite functional. At our small size the free version works great. I just wish they provided an interface to apply your own CSS to their widgets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site.

Cons:

You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin.

Reasons for switching to Pure Chat

The app for My LiveChat was horrible, would show duplicate messages or not notify you at all.

Casey W.

Verified reviewer

Media Production

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed September 2024

Refreshing to use

Overall a refreshing app, that is easy to use positives outweigh negatives by far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps.

Cons:

Notification system can be overwhelming and hard to turn off.

Stefany D.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

One of the best out there!

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Cons:

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Roshni C.

Verified reviewer

Human Resources

Self-Employed

Used daily for less than 12 months

Review source

Reviewed July 2023

an amazing and simple software

Pure Chat is a game-changer in live chat software. Its intuitive interface, proactive chat triggers, and customizable chat widgets allow businesses to engage with customers effortlessly. With its robust reporting and analytics, Pure Chat helps optimize customer interactions and drive conversion rates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness.

Cons:

I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans.

Olayinka A.

Verified reviewer

Computer Networking

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Covered meets all our primary expectations.

Purechat makes it easier for our customers to talk to us and get an instantaneous response.Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pure chat has covered all of our basic Livechat needs since we began using from April the past year. We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive.

Cons:

New chat notification have sometime come minutes late,in which case the website visitor has already left the website. I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app.

Adelaynes C.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed June 2018

Purechat is an excellent chat software for citizen attention in our office

Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities. Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

Cons:

I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

Showing 1 - 10 of 337 Reviews

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