WideBot 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

WideBot

3.4

(5)

Pricing

Starting at $15.00 per month

About WideBot

Today, WideBot leads the chatbot market, with 10,000+ chatbots serving companies, enterprises, SMEs, scale-ups and governments in over 42 countries in the MENA region. The cloud-based live chat solution helps businesses manage customer service via sentiment analysis, language detection, dialect identification and intent classification.

WideBot Screenshots

WideBot Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Free

$0.00

per user, per month

Plan includes:

Unlimited user flows
Unlimited user attributes
Facebook Messenger
Website Widget (Webchat)
Ready-to-use Templates
WhatsApp (1000 conversation)
Keywords Identification
Only 1 AI skill
WideBot Branding
Human Handover

Basic

$15.00

per user, per month

Plan includes:

Unlimited user flows
Unlimited user attributes
Facebook Messenger
Website Widget (Webchat)
WhatsApp (1000 conversation)
Keywords Identification
2 AI skills +Addons
Custom Branding
Human Handover
2 Inbox Seats

Pro

$49.00

per user, per month

Plan includes:

Unlimited user flows
Unlimited user attributes
Facebook Messenger
Website Widget (Webchat)
WhatsApp (1000 conversation)
Keywords Identification
3 AI skills +Addons
Custom Branding
Human Handover
3 Inbox Seats

Premium

$99.00

per user, per month

Plan includes:

Unlimited user flows
Unlimited user attributes
Facebook Messenger
Website Widget (Webchat)
WhatsApp (1000 conversation)
Keywords Identification
5 AI skills +Addons
Custom Branding
Human Handover
5 Inbox Seats

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WideBot Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of WideBot
Activity Dashboard
AI Copilot
AI/Machine Learning
API
Augmented Analytics
Automated Responses
Automated Routing
Chatbot
Chat Transcript
Code-free Development
Computer Telephony Integration
Contact Management
Contextual Guidance
CRM
Customer Experience Management
Customer Support
Customer Surveys
Customizable Branding
For Sales/Marketing
Intent Recognition
Language Detection
Lead Capture
Lead Qualification
Live Chat
Multi-Language
Natural Language Processing
Pre-Configured Bot
Proactive Chat
Process/Workflow Automation
Query Suggestions
Reporting/Analytics
Sentiment Analysis
Unified Communications

WideBot Integrations

HubSpot CRM

Microsoft Azure

Oracle Database

WooCommerce

Google Analytics 360

Intercom

See all 16 integrations

WideBot User Reviews

Overall Rating

3.4

Ratings Breakdown

20%

40%

20%

Secondary Ratings

Ease of Use

3.8

Value for money

3.8

Customer support

3.6

Functionality

3.2

Have you used WideBot and would like to share your experience with others?

Sumaiya R.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Intuitive platform!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The first and foremost likable feature was that it was quite easy to understand bot creation. There were no difficulties faced while building one. Besides this, there were no challenges faced while deploying the bot to assigned social media platforms.Despite a few flaws, Widebot has great potential to become successful in the market. With the ease of the Arabic language (which most international platforms dont provide), it facilitates well with native Arabic speakers.Lastly, I appreciate the prompt support now from the team which was missing a couple of months ago.

Cons:

The only drawback I consider is the constant glitches on the platform that our team often faces. Due to which it causes hindrance to our work. Other features could be added to make the platform more appealing.

Vendor Response

Dear Sumaiya, Glad to know your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks.

Replied May 2023

Karim S.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Hhhhh

Now oure customer can book his request at any time easily

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Yes it's easy and oure customer can book his request at any time easily

Cons:

Improve in analytics to be easier and more accurate

Reasons for choosing WideBot

I don't know

Vendor Response

Dear Karim, Thanks for your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks.

Replied May 2023

Nehal A.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Bad experience

DisappointingI had very high expectations in the beginningBut unfortunately, we found out that we are dealing with very unprofessional team Delay in responding to our raised issuesWeak technical supportHuge lake of communication

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service automationGood business deal at the beginning

Cons:

Customer supportLake of professionalism

Reasons for choosing WideBot

Thinking that communicating with Egyptian team would be better than offshore companiesBetter deal

Vendor Response

Dear Nehal, I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing. But this delay of response was for a few days because of the huge integrations & product new releases. I think that everything is okay now. Please don't hesitate to reach out to our customer support team at any time. We promise that you will get the needed support immediately. Thanks for your feedback on WideBot for AI services!

Replied May 2023

Hussein A.

Verified reviewer

Oil & Energy

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Great customer service experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast and easy way to help or new and existing clients

Cons:

Nothing, its been 2 years now using this chatbot

Vendor Response

Dear Hussein, Thanks for your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience ever! Please keep in touch with us with your feedback, many thanks.

Replied May 2023

ibrahim G.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Good Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to make flow of the bot and easy to switch btween bot and human

Cons:

how can I know customer replied which template message I sent ?

Vendor Response

Dear Ibrahim, Glad to know your feedback on WideBot for AI services! Regarding to your question: how can I know customer replied which template message I sent ? We'll contact you to answer this query shortly. Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks.

Replied May 2023

Showing 1 - 5 of 5 Reviews