DockMaster 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DockMaster

3.9

(18)

Pricing

Starting at $165.00 per month

About DockMaster

DockMaster is a work order software that helps businesses manage storage, billing, reservations, occupancy tracking and subcontractor management. Commercial boaters can schedule stack launches and gain real-time insights into storage billing reservations on a centralized dashboard.

The platform enables administrators to manage subcontractor work orders, which can be distributed across multiple locations. Additionally, DockMaster lets stakeholders integrate the system with several third-party applications including BoatCloud, Swift Harbour, FuelCloud and MarineSync.

DockMaster Screenshots

DockMaster Pricing and Plans

Starting price: $165.00 per month

Free Trial

Free Version

Basic

$165.00

per feature, per month

No plan information available

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DockMaster Features

Popular features found in Dock Scheduling
Automated Scheduling
Multi-Location
Self Service Portal
More features of DockMaster
Accounting
Barcode/Ticket Scanning
Billing & Invoicing
Boat Maintenance
Client Portal
Communication Management
Contract/License Management
Contractor Management
Customizable Reports
Dock Management
Electronic Signature
Financial Management
Fleet Management
For Maritime/Marine Industry
Inventory Control
Inventory Management
Job Management
Job Tracking
Maintenance Scheduling
Marina Management
Mobile Access
Order Management
Parts Management
Point of Sale (POS)
Price/Margin Management
Quotes/Estimates
Reporting & Statistics
Reservations Management
Scheduling
Storage Management
Task Management
Technician Management
Third-Party Integrations
Work Order Creation
Work Order Management

DockMaster Integrations

Salesforce Sales Cloud

Worldpay for Enterprise

DockMaster User Reviews

Overall Rating

3.9

Ratings Breakdown

50%

22%

11%

Secondary Ratings

Ease of Use

3.9

Value for money

3.8

Customer support

4.3

Functionality

3.8

Marvin C.

Verified reviewer

Maritime

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Dockmaster is a Proven Software

My overall experience is that Dockmaster is a good stable software but could use a refresh on the gui side and have some features added.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the fact that Dockmaster is a legacy system built over the years to meet the changing needs of the Marina Industry

Cons:

The software can be clunky not intuitive. Bugs are constantly being found but are rectified eventually

Reasons for switching to DockMaster

Wanted more functionality. We added a shop and wanted a more robust system

JUSTIN M.

Verified reviewer

Maritime

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

Assistant General Manager

My overall experience with Dockmaster is that they listen to their customers. They respond to help tickets and overall, they support you as well as you could possibly expect.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fully customizable reporting system. The support from industry experts when submitting a support ticket.

Cons:

I dislike having to clear an error rather type over the highlighted error. Like when you enter a bad part number during receiving.

Reasons for choosing DockMaster

See why we switched above and the reporting features in Dockmaster

Reasons for switching to DockMaster

I knew Dockmaster from previous job and so I pushed for the change. I didn't feel I had the support with previous software companies like I do with Dockmaster

Verified

Reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Needs Work Bad

Customer service is atrocious. Been a customer for many years and have hardly ever had a good experience. Just today have been on hold with the "Emergency" helpline because users cant login. A service department being unable to function is absolutely unacceptable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is functionally capable of completing most tasks a marina would need to complete. Able to pair with many other services to be able to fully accomplish nearly any task.

Cons:

The user interface is extremely outdated. Reporting using the software is clunky at best, a user must understand Dockmaster's unique naming conventions in order to generate the correct reports. Always behind when it comes to features

Vendor Response

Thank you for taking the time to share your feedback and for being a long-time DockMaster customer. We’re sorry to hear about the difficulties you experienced recently and understand how disruptive it can be when your team can’t access the system. That’s not the experience we want for our customers. While many customers rely on DockMaster’s reporting and integrations daily, we recognize that there are times when things may feel less intuitive or efficient. Your feedback helps us continue refining both our product and our processes to better serve you. We’d really appreciate the opportunity to work with you directly to address your concerns and provide a quick resolution. Please reach out to us at support@dockmaster.com, or let us know the best way to connect so we can prioritize your case. We value your partnership and remain committed to ensuring DockMaster continues to support your operations with reliability and confidence.

Replied September 2025

John F.

Maritime

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

I have used three marina management programs and DockMaster is second to none!

DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!

Cons:

It doesn't make coffee or bring in donuts.

Vendor Response

Hi John, Thank you so much for the five star rating. We appreciate your support. All the best, DockMaster Software

Replied December 2018

Maureen P.

Used daily for more than 2 years

Review source

Reviewed May 2018

We have been using DockMaster about 10 years & the overall experience & customer service is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Cons:

I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

Vendor Response

Maureen, Thank you for posting a review of DockMaster and highlighting the features of our hosted solution. DockMaster Software, Inc.

Replied May 2018

Janet P.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed February 2018

Since 2003, Dockmaster has met our needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and new employees can catch on quickly. Customer support is timely. As the company grows, the Hosted system has made adding locations a breeze.

Cons:

Over the last two years, it appears that with each update, features and processes that have worked in the past are "broken". We have been using DM since 2003 and it is much improved but it is very frustrating to go to a feature that we have always utilized to find that it no longer works or gives the wrong information. It is bad accounting practice to find that prior period numbers change after an update.

Vendor Response

Thank you for being a part of our user community for over a decade. We are glad to hear that you are pleased with our cloud services and support teams. Each day we work to improve our processes and software to deliver a product that is better than the day before. We are working to focus our efforts with each new release to maximize features and functionality for our entire user base while also eliminating the occasional problems. There are times with all software applications when a deployment in the field delivers undesirable results in the specific way in which it is being used for a particular customer. It is our goal to minimize the frequency of those instances for DockMaster, and to architect the system in such a way that allows us to correct them quickly and accurately. Our energies are focused on serving each of our customers, and we appreciate your honesty and the opportunity to make the next decade+ better.

Replied February 2018

dominic f.

Maritime

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2017

keep looking

I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Dominic, Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions. It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues. Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience. Thank you, DockMaster Customer Support

Replied September 2017

Michele P.

Maritime

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

We have been a user for many years, there are good and bad things we have experienced over the yeas

It covers all the different areas of business that our company deals with in one software solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Cons:

since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

Vendor Response

Hi Michele, Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.

Replied February 2018

Jeff H.

Verified reviewer

Maritime

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Docmaster

From using a few previous accounting packages that were not Marine specific to using this one is like Chalk and Cheese

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very intuitive and having had a few years using it we are very happy with it . in addition the backup we receive is fantastic .

Cons:

It takes time to understand that it is rigid in the fact one must follow the process step by step however this is also a benefit as cash and invoices are well controlled

Vendor Response

Jeff, Thank you so much for the great review. There are a number of different step by step processes to help control cash and invoices. Have you tried using the workflows on the home screen? Once you set them up, you can click one button to automate the flow. Thanks, Team DockMaster

Replied April 2019

Rick C.

Verified reviewer

Maritime

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Sunnyside Marina

Excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Dockmaster for every aspect of our Marina Operation including our Service Department, Gas Dock, Ship Store, accounts payable, accounts receivable and in the creation of our Financial Statements. We have been using Dockmaster since 2001 and the history we have created over that time is invaluable.

Cons:

Since we are an association of slip owners, some refer to this as a "Dockominium", we had to create some of our own internal ways to make the system work for us. Once we created these "Work Arounds" the system has performed beautifully.

Vendor Response

Rick, Thank you so much for your review. All the best, Team DockMaster

Replied April 2019

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