eGain Mail 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

eGain Mail

4.0

(2)

Pricing

Starting at $1,000.00 per month

About eGain Mail

eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.

Top score in the 2021 Gartner Critical capabilities report for the CRM customer engagement center for digital engagement + knowledge management + automation of engagements
Top score for “current offering” (that is, product) in the 2021 Forrester New Wave on Digital-First Customer Service.

An integral part of the eGain suite for customer service, eGain Mail offers:

Predefined workflows to manage incoming email and webform inquiries.
Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions.
Service level agreement (SLA) triggers to automate email routing and monitoring.
Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.
Access to the centralized knowledge base tha...

eGain Mail Screenshots

eGain Mail Pricing and Plans

Starting price: $1,000.00 per month

Free Trial

Free Version

Basic

$1,000.00

flat rate, per month

No plan information available

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eGain Mail Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of eGain Mail
API
Queue Management
Reporting/Analytics
Response Management
Routing
Whitelisting/Blacklisting

eGain Mail User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.5

Have you used eGain Mail and would like to share your experience with others?

Ashok S.

Verified reviewer

Information Technology and Services

501-1000 employees

Used other for free trial

Review source

Reviewed January 2019

My review on e-Gain Mail

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has been made user friendly and helpful in customer engagement.

Cons:

Product marketing is not that easy to manage with this tool due gap in the technology.

Vendor Response

Thank you for your feedback. Let us know if you need any assistance with any other needs.

Replied December 2021

Verified

Reviewer

Outsourcing/ Offshoring

Used daily for less than 12 months

Review source

Reviewed March 2018

Easy way to get touch with business clients.

It provide easy way to communicate with business clients and resolve their queries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very important to solve every enquiry of business customers even it is small or big. We use it to resolve client queries and send response back to them. It helps to grow business and keep old customers with us.

Cons:

It should add a notifcation feature so that in case we received any high important message we can resonse on that mail as soon as possible.

Vendor Response

Thank you for your feedback. Let us know if you need any assistance with any other needs.

Replied December 2021

Showing 1 - 2 of 2 Reviews