Ideagen Mail Manager 2026: Benefits, Features & Pricing

Thank you for this excellent feedback! We're thrilled to hear that the transition from your previous software was seamless and that your team adopted Ideagen Mail Manager with minimal resistance. It's wonderful that the trial phase helped build confidence across your organization. Great news about New Outlook - we've now released compatibility for the new version of Outlook and ARM processors! Your account manager can provide details on the update, or you can find information at https://mailmanager.help.ideagen.com/hc/en-gb/. Your point about broader file search capabilities beyond emails is valuable feedback that helps shape our product development. We're continuously enhancing Ideagen Mail Manager's functionality based on insights like yours. Thank you for choosing Ideagen Mail Manager as your solution when moving from Newforma. We're committed to delivering the email organization and search efficiency your team needs! Kind regards, The Ideagen Team

Replied February 2026

Hi SImon, Thank you for this wonderful feedback! It's fantastic to hear that Ideagen Mail Manager has become such a valuable solution for your organization, especially in capturing critical business and project information that helps lower your business risk. Your suggestion about creating new SharePoint spaces directly from Outlook is excellent feedback. We understand how this would streamline your workflow and reduce the need to run discover file locations as frequently. We're always looking for ways to enhance the user experience, and insights like this help shape our product development. If you'd like to discuss this feature request further or share additional ideas, please reach out to your account manager or visit our support portal at https://mailmanager.help.ideagen.com/hc/en-gb/p/support. Thank you for choosing Ideagen Mail Manager and for taking the time to share how it's benefiting your company! Kind regards, The Ideagen Team

Replied February 2026

Thank you for taking the time to share your feedback. We're glad to hear that Ideagen Mail Manager has been valuable for organizing emails and filing them by projects and personal space - that's exactly what we designed it to do! Regarding contract terms and seat adjustments, your account manager is best positioned to discuss your specific situation and explore available options. Please reach out to them directly to have this conversation about your current needs. We appreciate your feedback about the customer service experience and will use it to continue improving. Kind regards, The Ideagen Team

Replied February 2026

Thank you for this excellent feedback! We're thrilled to hear that Ideagen Mail Manager is helping you keep project data organized and making information searches much easier. It's wonderful to know our sales, onboarding, and support teams have provided such a positive experience. Great news about new Outlook support - we've released compatibility for the new version of Outlook and ARM processors! Your account manager can provide details on the update, or you can find information through our support portal at https://mailmanager.help.ideagen.com/hc/en-gb. This should resolve the access issues your users were experiencing. Thank you for choosing Ideagen Mail Manager. Kind regards, The Ideagen Team

Replied February 2026

Thank you for this wonderful feedback, Tom! We're delighted to hear that Ideagen Mail Manager has become such an integral part of your custom SharePoint solution and is working so well for your in-house legal team. It's great that the system requires minimal upkeep and admin - that's exactly the efficiency we aim to deliver. Your point about loading speeds for SharePoint file structures and the ability to save emails and attachments simultaneously as separate files is valuable feedback that helps shape our product development. We're pleased that our solution gave you the email integration you needed without the unnecessary complexity of traditional case management systems. Thank you for choosing Ideagen Mail Manager! Kind regards, The Ideagen Team

Replied February 2026

Thank you for this excellent feedback! We're thrilled to hear that Ideagen Mail Manager has become an essential daily tool for managing email uploads to SharePoint in your government organization. It's wonderful that you've found our support team responsive and easy to work with, and that the platform's flexibility adapts well to your environment. Your insights about browsing emails stored in SharePoint from within Outlook are valuable feedback for our product development team. We appreciate you sharing this enhancement idea along with the workaround for the config file issue - this helps us prioritize improvements. Thank you for choosing Ideagen Mail Manager and for taking the time to share your positive experience with both the software and our support team! Kind regards, The Ideagen Team

Replied February 2026

Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you experienced with Ideagen Mail Manager. Customer satisfaction is paramount to us, and since your review, we've made significant improvements to our customer support capabilities and continue to enhance the software based on feedback like yours. Our team is always ready to help ensure the solution works effectively for your organization. If you're still experiencing challenges with functionality or have outstanding concerns regarding contract terms, please reach out to your account manager or submit a support ticket through our online portal at https://mailmanager.help.ideagen.com/hc/en-gb/p/support. Self-help documentation is also available at https://mailmanager.help.ideagen.com/hc/en-gb. We're committed to delivering the reliable service and support you deserve. Kind regards, The Ideagen Team

Replied February 2026

Thank you for this great feedback! We're delighted to hear that Ideagen Mail Manager has made email filing quick and easy for your construction team, and that it's helping solve organization challenges across your company. Since your review, we've continued enhancing our implementation resources and support to make setup even smoother. If you or your team need any assistance optimizing your configuration, our support team at https://mailmanager.help.ideagen.com/hc/en-gb/ is always ready to help. Thank you for choosing Ideagen Mail Manager for your cross-user coordination needs! Kind regards, The Ideagen Team

Replied February 2026

Thank you for this wonderful feedback, Christine! We're thrilled to hear that Ideagen Mail Manager has been such a positive solution for your architecture firm. It's fantastic that you've experienced the benefits of our duplicate email management, search functionality, and the ability to keep your Exchange server clean while making emails accessible to your entire team. We're particularly pleased that the setup process with our team was smooth. Since your review, we've continued enhancing our support capabilities and self-help resources, all available on our Ideagen Luminate portal at https://mailmanager.help.ideagen.com/hc/en-gb. Thank you for choosing Mail Manager and for taking the time to share such detailed, positive feedback about your experience! Kind regards, The Ideagen Team

Replied February 2026

Lorena, thank you for such a positive review! We are always looking to improve and customer feedback always takes priority - thank you for your comments.

Replied October 2021