Socialbakers Software

4.00 / 5 (10)

About Socialbakers


Socialbakers is an AI-powered social media marketing suite. The product offers digital marketing services and engages brands and grows their customer base through content personalization. It caters to enterprise brands and SMBs.

Socialbakers’ platform includes modules for audiences and influencers, content intelligence, social media management, social media monitoring, community management and AI-powered marketing. The product also offers free tools such as an influencer search tool, a personal mapping tool, an influencer hash tag search tool, a Facebook performance quadrant report, an Instagram performance quadrant report, a Facebook benchmark tool, a Facebook ads calculator, a Facebook post promotion tool, an Instagram analytics tool and more.

Socialbakers integrates with Facebook, Twitter, Instagram, YouTube, Pinterest, LinkedIn, Google, Snapchat and others.



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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Socialbakers

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

4 stars

(3)

3 stars

(0)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-10 of 10 reviews

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March 2018

Ksenia from CFT

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Best Multipurpose Social ROI Tool for the Money

It helps us monitor the month on month growth of our page and posts, and easily compare these to sector and industry wide competitors.

Pros

Everything is so clear and easy to find. The charts are so nicely produced they can practically just be exported straight into a client report.

Cons

There can be a LOT of data, and sometimes whats on the dashboard is just a taster, so you have to deep dive. Similarly, sometimes the specific reports don't have what is on the dashboard so you can do a lot of back-and-forth. Also, there are some data sets for which I would love an exact number, but it reports as a 'per 1000 users'

Response from Socialbakers of Socialbakers

Replied December 2018

Hi Ksenia! Thank you for taking the time to give us your feedback! We're glad to hear you're pleased with the quality of the reports you can produce with Socialbakers and that you're finding our platform useful for monitoring and benchmarking your pages' performance. We're continually working on ways to improve the service we offer our customers, to ensure that the data you get has the fine detail you require. Best, Socialbakers Team

January 2019

Kaylee from Estee Lauder

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2019

Analyzing Metrics with Social Bakers

Pros

SocialBakers allows our team to analyze metrics in one platform, rather than multiple. The filtering functionality and ability to pull reports is extremely helpful.

Cons

Reports downloaded from SocialBakers are not the prettiest for sharing across various teams.

Response from Socialbakers of Socialbakers

Replied February 2019

Kaylee, Josh, your account manager, can help you with your reports and their presentation; please give him a call. The value of being able to analyze and report on all your social profiles in one place is indeed an advantage. Thank you for your review! All the Best, Simon and Josh, Socialbakers Team

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2018

Exciting Tool for Social Media Marketing

I was able to improve my performance reaching out to fans on the pages I managed online. The analytics came in handy as it allowed me to assess and redirect my efforts to make the most of the software.

Pros

What I love most about this tool is the simplicity and how it makes it allows you to track keywords on every social network.

Cons

If there is anything I least like about social bakers it will be the notifications but can't do without them either.

Response from Socialbakers of Socialbakers

Replied January 2019

Hello! Simple & Smart; We're happy to hear you¿re finding our service Valuable & Useful. Please tell us how you would like to see our notification? We'd love to know your thoughts, we will enhance this essential aspect. Thank you for your review! All the best, Simon

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2018

It is a good tool to compare the content and performance of social networks

The tool allows the measurement of the profiles in own networks and of the competition, this allows to understand the lines of future content and of better performance.

Pros


What I like most is the visuals of its graphics, in addition to letting you know if the content of the competition has been sponsored

Cons


It is an expensive tool for small and medium enterprises, which hinders the use of it for them.

Response from Socialbakers of Socialbakers

Replied December 2018

Hello! First of all, thank you for your feedback. We are pleased that your experience with Socialbakers, and specifically Promoted Post Detection, has been a pleasant one. We are committed to providing the very best quality service possible and continually invest in updates and improvements to the platform. Our knowledgeable sales team is always happy to discuss pricing and package option for small and medium enterprises. Best, Socialbakers Team

January 2018

Andrey from Auslogics Labs Pty Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

All-in-one smart social media marketing suite

Research on competitors social media content.

Pros

Our favorite Socialbakers feature is analysis of Facebook Profiles when you can see which posts had the most engagements and which results they achieved running a particular social media campaign.

Cons

I don't like that there's a limit for time range. I also wish there were more data points for export and content search tools.

Response from Socialbakers of Socialbakers

Replied December 2018

Hi Andrey, Thank you so much for taking the time to send us feedback, we appreciate it. We¿re glad to hear that you are finding it useful to track your Facebook campaigns with Socialbakers and keeping up-to-date with your competition! Your dashboards have a time limit as a current overview of your data - but you can always hop over to analytics to deep dive into the data you¿re interested in tracking further back. Just select a platform and page you'd like to look into and adjust the period. Best, Socialbakers

December 2018

Kaïs from Tayara.tn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

December 2018

Great tool

Pros

This software helped me a lot doing my social media monthly reports (especially Facebook & twitter ).

Cons

I couldn't get any report of my facebook groups .

Response from Socialbakers of Socialbakers

Replied January 2019

Kaïs, hi! If you want custom reports, you can always get in touch with our knowledgeable account managers; they¿ll be happy to help you out with these! Thank you for taking the time to add your thoughts about our service. All the Best, Simon, Socialbakers Team

January 2018

Tracey from Builderscrack.co.nz

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Social Bakers are not a cheap product but the information you gain and insights are well worth it.

Pros

You won't be disappointed when you get your hands into Socialbakers Analytics Plus. The depth of information along with the simplicity of the way it can be presented will leave everyone satisfied.

Cons

Possibly a little pricey but hopefully that means many more upgrades will be along to make it worth that bit more!

Response from Socialbakers of Socialbakers

Replied December 2018

Hi Tracey, Thank you for your feedback, we¿re glad to hear that you are finding our product and resulting insights useful! On price: we're continually investing in improving and upgrading the service we provide, committed as we are to delivering quality. Our sales team is always available to discuss individually tailored and priced package options based on your business needs and goals. Best, Socialbakers Team

April 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

April 2019

Great sales people with a product that doesn't deliver

Sales process was smooth, although once we agreed, they were extremely aggressive in getting everything signed. It went downhill from there.

Pros

Their sales team is top notch. They offer what sounds like the world and (no surprise) are willing to promise you everything.

Cons

It simply doesn't function. Posts published without approval, posts didn't publish at all. Even after we stopped using the platform, posts that we deleted went out on our platforms.

November 2018

Adam from Corsair

Company Size: 501-1,000 employees

Review Source: GetApp


November 2018

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2018

The Socialbakers Suite helps me manage engagement of online paid content

Pros

Of all the many social media content management suites, I think that Socialbakers is one of the best. It helps me see trends for how many people are engaged with my paid content campaigns.

Cons

I haven't found a flaw or had an issue using this software just yet. It meets all of my business needs at the current time.

Response from Socialbakers of Socialbakers

Replied December 2018

Hello! Thank you for your feedback. We are so happy to hear that our service is helping you so effectively in tracking your campaign performance and engagement! Best, Socialbakers Team