American Well 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- User Reviews
Overview
Pricing
Pricing available upon request
About American Well
American Well is a cloud-based telemedicine management solution designed for practices of all sizes. Primary features include a customizable telehealth application, doctor scheduling, multiway video, real-time patient data, mobile messaging, medical-history access, patient records and patient self-scheduling.
Other features include pre-visit review, post-review wrap up, a virtual waiting room and photo viewing. The Ask-Me module allows patients to connect with doctors without an appointment. Patients can file for reimbursements and handle medical claims.
Android and iOS mobile applications are offered. A virtual kiosk can be installed in a workplace, retail outlet or a community center which allows patients to receive a face-to-face consultations. The software also offers integration with electronic medical record (EMR) software, Surescripts, Apple Health, Google Maps and more.
Support is offered via email and over a phone. Other support options include FAQs, online care groups and an online resource center.
American Well Screenshots
American Well Pricing and Plans
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American Well Features
- Popular features found in TelemedicineAppointment ManagementBilling & InvoicingChartingConfirmations/RemindersE-PrescribingHIPAA CompliantMulti-Provider PracticeOnline FormsPayment ProcessingPractice ManagementSelf Service PortalVideo Conferencing
- More features of American WellAppointment SchedulingEDIEMR/EHRFor Family MedicineFor Obstetrics & GynecologyFor PsychiatristsMedication ManagementOne-to-One MessagingPatient SchedulingSchedulingTelemedicineVirtual Waiting Room
American Well User Reviews
Overall Rating
3.8
Ratings Breakdown
5
50%
4
0%
3
25%
2
25%
1
0%
Secondary Ratings
Ease of Use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Have you used American Well and would like to share your experience with others?
Brother Bernard S.
Verified reviewer
Mental Health Care
Self-Employed
Used daily for more than 2 years
Review sourceReviewed October 2022
Like this Platform the most of the four that I use
5
The best of any platform I use. Good support.
Ratings Breakdown
Read More
Mar T.
Verified reviewer
Health, Wellness and Fitness
2-10 employees
Used weekly for less than 12 months
Review sourceReviewed March 2020
Very easy to use
5
Great experience overall, no issues with connectivity
Ratings Breakdown
Read More
DANILYNn D.
Verified reviewer
Hospital & Health Care
10000+ employees
Used weekly for less than 6 months
Review sourceReviewed April 2020
Telepsych
3
DIfficulty with connection 50% of the time
Ratings Breakdown
Read More
Pouria F.
Verified reviewer
Mental Health Care
51-200 employees
Used weekly for less than 6 months
Review sourceReviewed April 2020
Great product
2
Ratings Breakdown
Read More
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