Eye Cloud Pro 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Eye Cloud Pro

4.3

(17)

Pricing

Starting at $200.00 per month

About Eye Cloud Pro

Eye Cloud Pro is a cloud-based Electronic Medical Records software designed for optical professionals. Features include e-prescribing, inventory management, integrated credit card processing, electronic claims submission, device integrations, two-way texting (SMS), and ECP Billing.

It provides practices with a set of built-in tools for managing patient data and services. The system integrates with SMS and email services for patient communications, such as appointment updates, reminders, and account issues. The software allows managers to configure various appointment types and lets clients request bookings via mobile or desktop devices. It has an integrated payment processing system with automated invoice and receipt generation. Financial data is retained, and users can upload the data to any suitable accounting software in real-time.

Patient data collection provides administrators with customized mailing lists, referral reports, account information, and sales reports to help with business strategy. All events within Eye Cloud Pro are tracked, and actions can be traced to individual users to help maintain the integrity of practice data. An internal messaging system aids practice...

Eye Cloud Pro Screenshots

Eye Cloud Pro Pricing and Plans

Starting price: $200.00 per month

Free Trial

Free Version

Basic

$200.00

per month

No plan information available

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Eye Cloud Pro Features

Popular features found in Optometry
Appointment Management
Charting
Claims Management
E-Prescribing
HIPAA Compliant
Insurance Management
Recall Tracking
Reminders
Self Service Portal
SOAP notes
More features of Eye Cloud Pro
Activity Dashboard
API
Audit Trail
Calendar Management
Client Management
Compliance Management
Customizable Templates
Data Import/Export
Document Management
Electronic Payments
Email Reminders
EMR/EHR
For Ophthalmologists
For Optometrists
Inventory Management
Medication Management
Multi-Location
Patient Records Management
Practice Management
Records Management
Reporting & Statistics
Scheduling
SMS Messaging
Template Management
Third-Party Integrations

Eye Cloud Pro User Reviews

Overall Rating

4.3

Ratings Breakdown

82%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.2

Functionality

4.2

carl j.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

EyeCloudPro is hard to beat.

I've worked with most Optometry office management systems and I find EyeCloud the easiest to use (and it happens to be very price competitive).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I initially was concerned about a cloud based office management system, but I quickly learned that this system worked much better than all the server based systems I had used before.

Cons:

Some competitors EHR sections are more robust.

Reasons for switching to Eye Cloud Pro

This switch was related to company transitions, but I've also used other systems.

Rischel Y.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Easy to learn, easy to use

Eye Cloud Pro has been listening and responding to consumer feedback and industry overall requirements. I like that the system keeps a confirmation that prescriptions were released to patients. Even though I don't use some of the features that are newly available (two way texting) I see that it is available because others have requested it so I feel like the company is responsive. My needs may change in the future since my colleagues are requesting this so it's nice to know that the company is not stagnant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Eye Cloud Pro is a straightforward software that gets the job done. For a non-niche optometry office that sees mostly glasses, contact lenses, and medical office visits the charts are clean without a lot of cluttering of every single possible test. Of course there is an empty special testing section that you can add your own notes. IOP is charted in a graph so you can see trend without flipping back to previous visits. You can even email the patient their prescription and it records that this was done. The best is that it is easy for staff to learn to use because it is intuitive. Reports are many and detailed. Like being able to track number of patients seen and for what procedure, number of frames sold and which brands/manufacuturers, what percentage of patients are attribute to which third parties, production broken down by staff/doctor.

Cons:

It would be nice to have it integrated with VSP billing and glasses order entry since we use VSP so much, would reduce having to double entry and reduce input errors. Would also like to integrate the EOBs when VSP comes in so we can post to each item. Currently since we do this manually we only separate services and bulk materials. We could do it manually but not worth the time to do it manually. Reports are many and detailed but would like one that gives the true net since so much is written off due to third party.

Reasons for choosing Eye Cloud Pro

Smaller company was easy to get ahold of/and speak with representatives. They purchased Practice Director so I felt like they would understand handling migration. The system looked simpler to use and navigate than others even knowing that it did not integrate with VSP. The price was right.

Reasons for switching to Eye Cloud Pro

I did not like Practice Director at all. I'm glad it ended and had to make a switch.

Boris T.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

DO NOT USE.

Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system itself is easy to use. But the pricing structure is horrible.

Cons:

Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE.

Reasons for choosing Eye Cloud Pro

I guess the picked up the phone first. But not worth it.

Reasons for switching to Eye Cloud Pro

Less expensively then eyecloud and just as easy to use.

Christopher T.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Great EHR for the price!

I am very happy with ECP. I always tell my colleagues about ECP and how user friendly it is. I rate everything in totality an 8.5/10

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Simplistic to use with a gradual learning curve. 2. Although there is no app, it's accessible from Mobile devices 3. Good support. The few times there is an issue the tech support is on it quickly 4. Clean, professional look that is completely customizable. 5. Reliable. In over a year the system has been down less than 10min.

Cons:

1. Takes a long time to implement changes. 2. Contact lenses are not up to date and need to be entered by the office manually. 3. Contact lens parameters are not input into the system. You can enter CLS Rx's that are not offered which means you have to look online or at a TQ to verify the CLS parameters before finalizing an Rx.

Reasons for switching to Eye Cloud Pro

Reliability. iTrust was crashing constantly.

chaka n.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Eye Cloud pro all around EHR

excellent, [SENSITIVE CONTENT] with ECP is soo helpful. He answers all of my questions very quickly and sends graphics to explain.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it sends appointment reminders by email, text and phone, it has a time clock for employees, I have all my inventory integrated with EHR, I can easily run all kinds of reports.

Cons:

I wish ECP would integrate with Weave so we can have automatic patient based for our phones

Reasons for choosing Eye Cloud Pro

because it had some many extra features and the price is great

Reasons for switching to Eye Cloud Pro

Needed a more robust EHR

Tonia Z.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Very Poor Product, Lack of Transparency, Tie-In-Sales Conduct, HIDDEN COSTS, MONTHLY PENALTIES FOR NOT ADDING PAYMENT INTEGRATION SYSTEM.

The worst in every aspect with respect of their product. But this is not all, if business ethics and transparency are core values for you, do not ever acquire any product from Eye Cloud Pro. Starting in July of 2024, Eye Cloud Pro forced all their clients to switch from their current Merchant Services to the Eye Cloud Payment Integrated System or they will charge them a $200.00 monthly penalty on the top of the price of their monthly service. This is known as a Tie-In-Sales, a harmful conduct, illegal, against the law way to do business. Our practice subscribed to Eye Cloud Pro Optical Software solution and now has been FORCED TO ACQUIRE THEIR PAYMENT INTEGRATED SERVICES. We have consistently declined to add Eye Cloud Pro Payment Integrated Services, and we have been penalized with a $200.00 monthly fee, which represent a 57% penalty for not switching to their new payment services. Not only that, but if you cancel your services with them, THEY WILL CHARGE YOUR PRACTICE A FEE OF $150.00 PER HOUR TO DOWNLOAD A PDF FORM OF YOUR PATIENT EXAMS, meaning that if you have an extensive portfolio of clients, it may take several hours, which multiplied by $150.00 will represent a significant harm to your finances. So, to preserve the integrity of your practice, look for better solutions and DO NOT EVER ACQUIRE ANY PRODUCT FROM EYE CLOUD PRO.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

During more than 20 years, I have extensively worked with a variety of software solutions and Eye Cloud Pro is by far the worst one I have used.

Cons:

It is a very poor product. All reports available lack completeness, structure and accuracy. Their support is even worst, you can never reach anyone by phone. In fact, you will have to let you name and phone number and they will return your call a few days later, if they return. If you inquire about the product, their team will say that you can customize the reports, but when you call to get information on how to customize your reports, their support (which is actually a representative and not an IT person) tells you that you can't actually make any changes to "that specific" report, which ends up applying to every report! Non comprehensive reports result in much extensive work to cross information/data from multiple reports to gather a quality set of information needed for an accurate analysis. That's exactly what happens with Eye Cloud Pro reports. They lack every aspect needed to help business owners to have reliable and comprehensive information, a very inefficient product to help on the management of an optometry practice.

Reasons for switching to Eye Cloud Pro

Partner heard about the software and wanted to try it.

Sally B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Very convenient

Integration to Eye Cloud Pro from our previous software was pretty seamless. Everyone was very helpful and continue to be when we have questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to log into Eye cloud Pro from a location other than the office is very convenient.

Cons:

Unfortunately, when there are internet issues, our systems are down. The ability to modify patient statements would be a plus.

Reasons for choosing Eye Cloud Pro

ECP seemed to be a straight forward EHR. Very easy to use.

Reasons for switching to Eye Cloud Pro

We were looking for an EHR that was focused on Optometry and did not have a lot of "clutter" that we would never use.

Kelley C.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Kelley's Optical

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love that I can see exactly how much I spent in each product category so I can see where and how much to spend for replenishment of product.

Cons:

Haven't found anything yet but when I do, I am confident the customer service team will explore options for a resolution

Reasons for choosing Eye Cloud Pro

Ease of use/Better customer service/more highly recommended by peers

Kendra H.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Perfect system for a small practice, solo doctor

Overall, very happy with the system. As an optometrist taught in the hybrid era of EHR and paper charts, I tried multiple times to make the switch to EHR and always went back to paper records out of ease of use and time restraints. This one finally stuck! Thank you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, was able to learn to chart quickly and document efficiently. Prior medical records from another system were able to be uploaded and accessed easily. ERx system saved me so much time as I previously had to call pharmacies. Medication lists have finally been revised and are easy to use and find what I am looking for.

Cons:

It would be extremely helpful to have the ability to mark a glasses or contact lens Rx inactive in the list, particularly with cL trials given by the doctor or if a Rx changed mid-year. Also an alert window that populates as soon as a patient is selected to warn of habitual no shows, balance on account, etc would be very helpful.

Verified

Reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Poor product and failed attempted with customer service