Lightning Step 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lightning Step

4.4

(15)

Pricing

Pricing available upon request

About Lightning Step

Lightning Step is a leading provider of enterprise software for behavioral health and addiction treatment centers. The all-in-one platform combines electronic medical records (EMR), customer relationship management (CRM), and revenue cycle management (RCM) capabilities to provide a comprehensive and integrated approach to managing patient care. With Lightning Step’s intuitive and user-friendly software, healthcare professionals can streamline care delivery, improve patient outcomes, and drive operational efficiency.

Founded by a team of healthcare and technology experts, Lightning Step is committed to delivering innovative solutions that meet the unique needs of the behavioral health and addiction treatment industry. We are constantly evolving our platform to keep pace with the latest trends and best practices in healthcare, and our team of dedicated professionals is always available to provide support and guidance to our customers.

At Lightning Step, we believe that every person deserves access to high-quality behavioral health and addiction treatment. We are proud to be a trusted partner to treatment centers around the world, helping them to deliver the best possible care to...

Lightning Step Screenshots

Lightning Step Pricing and Plans

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Free Trial

Free Version

Pricing available upon request

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Lightning Step Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of Lightning Step
Activity Dashboard
AI Copilot
API
Appointment Scheduling
Calendar Management
Charting
Claims Scrubbing
Coding Assistance
Customizable Forms
Customizable Reports
Customizable Templates
Denial Management
Document Management
Document Storage
Electronic Payments
EMR/EHR
Forms Management
HIPAA Compliant
Historical Reporting
Insurance Eligibility Verification
Inventory Management
Invoice Management
Lab Integration
Live Chat
Multi-Location
Payment Collection
Practice Management
Referral Tracking
Reminders
Reporting & Statistics
Revenue Management
Task Scheduling
Template Management
Workflow Management

Lightning Step Integrations

CTM

Waystar

Twilio

Lightning Step User Reviews

Overall Rating

4.4

Ratings Breakdown

73%

13%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.0

Functionality

4.3

Cameron B.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

Modern looking and easy to use EMR

I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all.

Cons:

There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions.

Reasons for switching to Lightning Step

We were tired of the multiple logins between the different modules.

Marty J.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Refreshing to see EHR innovation

They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How quickly they bring solutions to our day-to-day problems. They have really focused on innovating.

Cons:

With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all.

Reasons for switching to Lightning Step

Really struggled with the revenue cycle solution previously.

Innis B.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2026

Huge Disappointment. Do not recommend.

We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai.

Cons:

Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support.

Reasons for switching to Lightning Step

Product more specific to MH/BH space, that offered integration flexibility, at a reasonable price.

Mary W.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Best Behavioral Health EMR!

I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings.

Cons:

I love everything about them. They provide the most value at the best price.

Reasons for choosing Lightning Step

All in one solution for comprehensive patient lifecycle management

Ryan K.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2023

Finally found a solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unlike our past EHR system and many others we reviewed, Lightning Step seems to have been created to streamline the documentation and QA process. For example, users are notified if documents aren't signed or if Treatment Plan Reviews become overdue. Supervisors can review departmental documentation adherence in one simple dashboard view. Along with that, the documentation customization options are more extensive than other programs we considered switching to. Another great benefit is that their e-prescribing system is integrated within the platform, and does NOT use Dr. First, which our organization and all of our providers are not fans of. Our prescribe time was cut in half for each prescription.On the cost end, they offered a per-user option verse an average client census fee, which set them apart from many others.A final selling point is their robust reporting system, which can be automated to output custom reports on a routine basis - which cuts down on manual efforts to ensure compliance and review practice KPIs.

Cons:

The mobile ability is limited, as it is for most systems reviewed, but as that does not effect our ease of use, it was not a factor. However, for some other practice set-ups, it may need to be taken into consideration.

Reasons for choosing Lightning Step

Lightning Step was the only system that solved all our pain points while still falling into an acceptable price point for our practice.

Reasons for switching to Lightning Step

We reviewed 5 other highly rated EHR systems before making the switch, all of which had some of the benefits of Lightning Step. However, none of them had ALL of the benefits - especially at this price point. The dedicated support staff has been great to work with and we expect to realize an actual savings of appx. 180 man hours per month that used to go to manual QA, regulatory compliance checks and monitoring KPIs - all of which are now down automatically through Lightning Step.

Nora D.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Run, Don't Walk, Away from this Product

I have profound buyer's remorse. LightningStep has left my entire staff angry at me for making such a bad choice in EMR. They do not live up to their promises and the problems with this software will cost you a huge amount of money. Pay a little more for a better EHR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is very little to recommend LightningStep. The user interface is clunky, the server is slow, the customer service is appalling and the term is 36 months for this faulty product.

Cons:

1) Implementation. Major aspects of billing and calendar configuration were left unaddressed. This led to charges not dropping and customers not getting reminders, costing our company thousands in missed appointments and a mess in the billing department. 2) Customer support was so slow that we received resolutation at times WEEKS after the initial complaint. 3) The telehealth feature was a total mess. After we said we didn't want it, we were still charged for it.

Reasons for switching to Lightning Step

Because SP didn't offer UB-04 facility-based billing

Erin L.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

No EMR is perfect, but LS does ALOT of things right!

Our relationship has been a rollercoaster, but as we have grown as an organization, so has LS. They have been there to support us as we open new locations and programs. Their team is great to work with and will do every thing in their power to help your organization utilize the platform to improve your organizations processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The AR Aging dashboard has streamlined collection efforts. Our billing team can work in one place without having to hunt down people for anwers.

Cons:

The client invoicing module needs work. It is great for facilities with smaller census, but becomes laborious for facilities with larger operations. However, for our industry, it is good enough to be compliant with insurance companies.

Reasons for choosing Lightning Step

We chose LS for 3 reasons. One is that LS is truly a single sign on for EMR and RCM. The second is that LS API is stable, allowing us to update our data warehouse and build out reporting specific to our operations. Lastly, during the 1st LS demo, I pointed out something that didn't make sense. During the next demo, that thing had been updated. No platform is perfect, but having a dev team eager to solve and improve the platform is crucial to adapting with our operations as our business evolves.

Reasons for switching to Lightning Step

We needed an integrated system that could handle both RCM and EMR in one place, while also providing a team that could quickly problem solve any issues that arise.

Katrina P.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used monthly for less than 12 months

Review source

Reviewed November 2025

Lightning Step Review

I have used this software to submit claims for my health care. It provided a variety of options and I was easily able to keep track of the status of my claims and view past claims.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that you can easily submit claims and keep track of claim history. The software is easy to use and the customer support people are very friendly.

Cons:

I do not dislike anything about this software. I find it very easy to use and I was easily able to submit claims and view my claim history.

Abby J.

Verified reviewer

Alternative Medicine

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Absolutely recommended