SPRY 2026: Benefits, Features & Pricing

We love the customization features. Being able to use the slack messaging system allows for prompt responses from the spry team. Larger or more Complicated requests do take more time. The platform continues to roll out new features which make the user interaction and workflow more efficient. Setting up virtual meetings with the spry team is a real plus when we need more communication that isn't ideal through slack or email. Our patients appreciate the text, email reminds and ease of paying bills online. Customization for appointment type, therapist, etc. via color schemes is really helpful for ease of looking at the schedule. Icons for co-pays, appointment type and status, etc are excellent for ease of looking at the schedule. Appreciate the system prompting us if information is missing, specifically with billing and units billed. System allows you to look for an open or un-initiated follow-up soap note/evaluation/ re-evaluations in order not to miss charting and billing. The AI Scribe has become a game changer. It has improved over the past 2 years and is remarkably intuitive. The user still needs to review the information but it streamlines the evaluation and documentation workflow to create a robust and efficient process, saving time. It is amazing that it will capture verbalized objective measures and place into the proper location in the chart. We do not tend to use it for SOAP notes, primarily only for evaluations. The goal setting feature tends to be vague and ambiguous unless the clinician and patient have clearly verbalized goals during the dictation portion. We do not use the exercise flowsheet at our office. The SOAP format is easy to follow and our staff appreciate the easy to view interface. Our clinic has 2 speciality services: Lymphatics and Vestibular. SPRY has either created workflows for us or had already had workflows in place for these services. They have met our requests for customization/alterations as needed for our specific needs. They continue to work with us on development of additional workflows/packages for alternative services. SPRY is working with us on maximizing our billing processes in conjunction with current billing rules and insurance requirements.

There is some redundancy in information being requested of patients at the intake portion. Occasionally, like any EMR/tech platform, there are rare glitches, which usually can be easily rectified via a Slack message. At times, the response to requests for corrections/modifications is less than idea and requires follow-up requests; this is rare but does occur.

I opened my first clinic about 4 months ago. I chose SPRY because they had good reviews and a responsive team, as well as great value for money when it came to billing and insurance support and included credentialling support with their billing at no extra cost. Thus far, I have found the EMR itself to be quick, clean and intuitive and feel that it works better than any other EMR I used in past jobs. I have had very few tech issues compared to past EMRs and no downtime occurrences thus far. On the occasion that I have had some small workflow issue, the customer service team was generally quite helpful and responsive. There is a substantial time difference between my town and their office locations, but they have still responded quickly.

Some parts of the SOAP notes are in different places than are typical (e.g. goals are under assessment instead of plan for example) but this may be customizable, and has not cause me any issues. It is sometimes difficult to know who to contact about a given issue, but messaging the support team via my direct chat channel has always gotten me to the right person in a reasonable amount of time. Time differences and background noise (on some calls) makes communication on the phone or video chat mildly challenging, but they seem to have quiet, private rooms for staff to use if noise becomes too big a barrier.

The system is easy to use and is very customizable to the needs of our clinic. Customer service is very responsive and quick to complete requests.

Sometimes we are not able to find uploads that a patient has provided from their home computer or mobile device, so we need to have the patient provide documents and/or information again.

Easy scheduling and automatic emails to patients

Frequent glitches and system crashes have occurred

The customer service reaction time, attention & accuracy. It's like someone else working for and with me. They are knowledgeable and aim to assist or create ideas to improve any area before being asked to do so. They provide the spark if you want to take their ideas and put to action or meet you where you want to be.

Although the AI section is exceptional for the note I'd like the entire SOAP note including interventions to accept AI vs freehand.

The integration of documentation and billing, along with the option for them to handle billing, has been very convenient. Customer support has been excellent, consistently providing helpful assistance. The weekly billing meeting help with communication on challenging claims. The new Customer success manager gives us a point person to reach out to with questions regarding software changes and follow up on other issues. They are always making improvements and releasing updates. The thoroughness and user-friendly design of the documentation process, especially with the use of AI Scribe, has made completing clinical notes much faster and easier. The efax AI reader make creating and scheduling new patients quick and easy. Therapists are easily able to schedule their clients for future appointments right from their treatment rooms.

When reviewing the AR and Patient collection reports, it is not straightforward to access the Charge ID in order to view the ERA or claim history, or to navigate to the billing section of the patient account. Currently, I have to exit the report, go to the patient tab, search for the patient, then open the billing tab within the patient account, and finally click on the Charge ID to find the information I need.

Spry has been the best EMR experience I’ve had as a physical therapist. The platform is clean, intuitive, and flexible enough to handle the unique needs of a cash-based practice. What really sets Spry apart is the level of attention and detail their team brings. Any time I’ve needed help with customization or workflow changes, they’ve been incredibly responsive and willing to work with me to get things exactly how I need them. Snehal, my customer success manager, has been phenomenal from day one. She listens, communicates clearly, follows up consistently, and truly goes above and beyond to make sure everything runs smoothly. Having someone that reliable and invested in my success has made a massive difference. If you're considering an EMR that actually supports the way you practice, Spry is the one. Highly recommend.

It would be nice to be able to make changes to the EMR structure myself like some other EMR companies, but I believe this update is in the works.

I utilize Spry for my Physical Therapy practice and have found the platform and the customer support to be some of the best I've ever experienced. They are consistently updating the user interface based on user feedback to make use more streamlined, they make custom adjustments in a timely manner for my practice, and respond to queries within 24 hours most of the time and get to work on the things that need work. They handle all my billing needs in a timely manner and have helped me get credentialed with other insurances. As a small practice working 2 days a week in the my clinic, they make use of their full suite of AI and Documntation options affordable and worthwhile. This has helped me scale my business, increase profits with less admin time from me.

There isn't much that I don't like about Spry, to be honest. Some of the AI features of the documentation have bugs but they have mostly worked them out, as it is an evolving product.

The AI-assisted documentation is a game changer! Our documentation time has been dramatically reduced!

Onboarding was a bit unstructured for my liking. It would have been nice to have a more hands-on experience.

Ease of use; ability to document, collect copayment and verify insurance in one system

Poor loading speed requiring consistent refreshing of page to make schedule appear.