TestDirectly 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

TestDirectly

5.0

(10)

Pricing

Pricing available upon request

About TestDirectly

TestDirectly is an intuitive web-based patient engagement portal that provides turn-key point-of-care testing solutions and connects laboratories and collection centers with patients, physicians, schools, employers, organizations, and government agencies. TestDirectly supports the collection and processing of specimens, the creation and delivery of reports, and the management of both payment and compliance to ensure a better patient experience.

TestDirectly Screenshots

TestDirectly Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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TestDirectly Features

Popular features found in Patient Engagement
Appointment Scheduling
Care Plan Management
Confirmations/Reminders
Electronic Payments
HIPAA Compliant
Mobile Access
Patient Education
Patient Portal
Patient Questionnaires
Patient Records Management
Reporting & Statistics
Surveys & Feedback
More features of TestDirectly
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Archiving & Retention
Assessment Management
Automated Scheduling
Billing & Invoicing
Bill Payment
Calendar Management
Campaign Management
Care Summaries
Charting
Chat/Messaging
Claims Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Content Library
Content Management
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Security
Document Management
Document Storage
Drag & Drop
EHR-Agnostic
Electronic Signature
Employee Portal
File Sharing
For Medical Purposes
Forms Management
Health Record Access
Historical Reporting
Intake Management
Invoice Management
Knowledge Base Management
Lab Results
Live Chat
Medical Billing
Messaging
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Location
Online Refills
Patient Engagement
Patient Intake
Prescription Renewal
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Records Management
Reminders
Scheduling
Search/Filter
Secure Data Storage
Secure Messaging
Self Service Portal
Single Sign On
SSL Security
Task Management
Third-Party Integrations
Two-Way Audio & Video
Unified Directory
Version Control
Video Conferencing
Video Consultations
Workflow Management

TestDirectly User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

5.0

Functionality

4.6

Have you used TestDirectly and would like to share your experience with others?

Verified

Reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2021

Best system that takes care of all testing needs

The fastest turnaround time, our company uses TestDirectly as a single solution covering complete workflow of testing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One platform to run full cycle testing and reporting

Cons:

Not sure, maybe interface could be uplifted

Carrie H.

Verified reviewer

Public Safety

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Best Customer Service and Ease of Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly. I was most impressed with the response from the architect team when we were in desperate need of support due to issues with the platform. The Team also does a wonderful job of providing training when we request it and always following through on business process changes.

Cons:

It would be great for data purposes to have demographics as a more robust feature in the information collection.

CHRIS D.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Creating lab efficiencies with Test Directly

Wonderful platform which has secured significant laboratory business for our company by way of client customization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customization: one example: The ability to create bar coding at point of order which allows rapid accessioning into our lab workflow

Cons:

can be a bit complex, thus requiring savvy customer support (which they have)

Reasons for choosing TestDirectly

The prime reason we selected TestDirectly was the customization along with their incredible support/technical staff. You will be hard pressed to find a more reactive and collaborative team than with TD.

Reasons for switching to TestDirectly

In house system did not meet our ongoing requirements and had major flaws

Rob R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Great tool with responsive support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gave us the ability to tie a pt portal with our LIS, which allowed us to scale quickly.

Cons:

More customizable features when the need arises to add functionality, especially around scheduling.

Cindy K.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Great customer service

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Test Directly has a very user-friendly format. It is fairly easy for customers to make an account, and from the tester's side, it is easy to navigate, and if there are any glitches, they are responded to quickly. I like being able to see results right away, not only for our organization, but for the customer as well. One of the most important aspects to a company, in my opinion, is customer service & theirs is wonderful! They are easy to get ahold of and quick to respond which is very much appreciated.

Cons:

Once in a great while there would be a glitch, but it was always handled with speed and that always gave me piece of mind - that I could get ahold of someone in a timely manner if I did have a problem or a question that I needed handled right away.

Reasons for switching to TestDirectly

Their turnaround time was too slow.

Sarah S.

Verified reviewer

Medical Practice

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Great Portal System

My overall experience with TestDirectly has been great. Whenever I have a question or need assistance, I can reach out to the Help Desk and always get a prompt response. The staff are very helpful and friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that clients can create orders on their end by inputting patient information and releasing the remote order to our LIS. This saves clients lots of time as they don't need to manually write in everything on the requisition. I also like the portal side of it and clients being able to review results as soon as they are resulted.

Cons:

I found TestDirectly to be a bit confusing when setting up a Provider build vs an Organization build.

Derek H.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Public Health COVID-19 Testing

10/10. There are a dozen pros to the one con so the amount of worth to have test directly increases our capacity, ability and performance as a public health department in our response to the COVID-19 Pandemic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The online scheduling for patients, along with electronically transmitted requisitions to the 3rd party lab. no paper copies. faster processing and faster employee handling

Cons:

The ability to link patient profiles to a patient's account on our end. Some of our patients are not tech-savvy

Reasons for choosing TestDirectly

Previous supervisor suggested using test directly software for our clinic.

Casey M.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2022

TestDirectly Customer Support is top tier

The support team goes above and beyond.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and customer service make working with TestDirectly a joy.

Cons:

I do not have any problems whatsoever. The team at TestDirectly takes feedback and is willing to make changes based on your specific needs.

Darleen M.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

I love Test Directly

Incredible! Their customer service is superior!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love that it is available for our patients to schedule themselves, it's very intuitive and rarely does someone need help getting on the schedule. It makes our staff more efficient and testing takes just a few minutes. I like that they can pay online and save a step at the office as well. IF you are working with a lab that is integrated the flow is seamless and very hands off for the team!

Cons:

There really aren't many cons. Anytime I have had a problem or an idea, a quick check in with customer service and all was solved. My only frustration is making sure the lab you use, will work with this software or you will be doing multiple steps not otherwise necessary.

Reasons for choosing TestDirectly

I had used it in the past and new of the ease of the software.

Laura S.

Verified reviewer

Biotechnology

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Test Directly and [SENSITIVE CONTENT HIDDEN] are exceptional