Naylor AMS 2026: Benefits, Features & Pricing

PACE made the decision to migrate from our current platform to something that was more user friendly for our staff and our members. We were also looking for a platform that could save us money as well since we are a non-profit. From the moment we viewed Timberlake, we knew it was the system for our Association. There was far less programming on our side and the ease of use when adding events, removing events, adding members, etc. was unbelievable, The implementation process was relatively painless. The last time we switched platforms, it took us 6 months. While we did have a quick turn with Timberlake, we were able to complete the migration in 3 months! What's even more astonishing is that Timberlake did the bulk of the heavy lifting and communicated progress every step of the way. They made the implementation process so easy for us and even after we launched, they have been there to hold our hand as we train our staff and our members. We are only 2 months into our live launch, but we have been so happy that we made this move! From the contract negotiations, to implementation, training and finally launch, I have nothing but positive things to say! First rate organization and team!

Very helpful staff.

We have built workarounds, and worse, accepted the limits of this software. Both on the database side and the website side.

It's a complete membership management platform with good event registration.

Our overall experience with Naylor has been stellar. From the first sales call I received to the installation of the software, to the coaching and training and any troubleshooting we have needed - it has ALL been incredibly smooth and the staff have been patient.

Our small professional association moved to Timberlake about a year ago to transition away from a private web developer and a lot of manual work to prepare event registration and member renewals. Our implementation never seemed to be totally completed and Timberlake never offered any secure transfer options when we sent member information. Major problems with event registration impacted our attendee numbers and jeopardized venue agreements due to the system not respecting workshop caps.

Naylor allows customization within their website in order to mirror your organizations site. This is helpful as it gives off the impression to users that they are still located on your website and not a third party. It is incredibly helpful to have a third party manage career postings and transactions.

Overall we give Timberlake (TL) a 4 our of 5. We only have 8 months experience and expect that over more time it will earn a 5. We needed a reliable database and we have that now. It is easy for staff and our members to access. The ease of use in building and updating webpages and registration for events is high. TL continues to improve and adopt some improvements suggested by its own members. In the last several months a new monthly user group chat has been launched where updates are provided and users can have their questions answered. A new tech support ticketing system is able to track the process of tickets and we have found that tickets are taken care of quicker. TL earns a 5 for ease of use. We used to rely on a tech consultant to build systems that are now part of TL basic services. Our small (and non-tech) team is able to easily manage the database, create invoices and track payments, update and build web pages, create registration pages for events. Customer Services earns a 4 out of 5 due to our experience with customized reports and feasibility studies for customized reports. These take a longer than we would like. Also some tech support staff are more supportive than others. Wishes for the future - more modern templates for the website (we hear this is in the works) and email campaign capabilities.