Novo Solutions 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Novo Solutions

4.3

(16)

Pricing

Pricing available upon request

About Novo Solutions

ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The platform can be accessed via a mobile application that updates IT departments about the current location, status and condition of organization-wide assets.

ShareNet Asset Management helps users calculate depreciation, generate reports, integrate data and view a changelog to get complete history of the assets. The solution provides a built-in Data Import Wizard that allows IT staff to import assets from spreadsheets. It also supports barcode scanning to help users find and update assets in real time. Other key features of the solution include customizable fields, asset grouping, sorting, graphical email templates, manual process automation and email notification.

ShareNet Asset Management provides multi-level information security to safeguard user data. It offers SSL encryption and intrusion detection during data transfer.

Support is offered via email, phone and through an online knowledge base.

Novo Solutions Screenshots

Novo Solutions Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Novo Solutions Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Novo Solutions
Activity Tracking
Alerts/Notifications
API
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Barcode/Ticket Scanning
Calendar Management
Call Center Management
Catalog Management
Code Enforcement
Commercial Properties
Configuration Management
Contact Database
Contact Management
Contract/License Management
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Discussions/Forums
Dispatch Management
Document Management
Email Management
Email Templates
Employee Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Fixed Asset Management
For Schools
Full Text Search
Geographic Maps
GPS
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Job Costing
Job Management
Job Tracking
Knowledge Base Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile App
Multi-Location
Performance Metrics
Preventive Maintenance
Prioritization
Project Management
Queue Management
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Residential Properties
Routing
Scheduling
Search
Search/Filter
Service History
Service Request Management
Single Sign On
SMS Messaging
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Task Management
Technician Management
Third-Party Integrations
Ticket Management
User Management
Vendor Management
Work Order Creation
Work Order Management

Novo Solutions Integrations

CivicPlus SeeClickFix 311 CRM

Zapier

Novo Solutions User Reviews

Overall Rating

4.3

Ratings Breakdown

44%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.5

Functionality

4.8

Eric J.

Verified reviewer

Oil & Energy

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Buisness problems novo solutions.

This software is a complete package allowing us to take manage and monitor requests from customers and work orders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The overall completeness of the software for our buisness needs.

Cons:

Implementing the software and learning all the features was a bit of a challenge, but well worth learning.

Luke L.

Verified reviewer

Government Administration

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed May 2024

Cost-Effective Solution for Asset and Inventory Management

Quite please with no major complaints. There's a bit of a learning curve, but once you get the hang of it, it's great being able to tailor the program to your unique needs. Customer support is quite responsive and has helped us with a couple of solutions to some unique problems and ideas we've had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The level of customization on asset forms, request forms, and user profiles and groups. I was able to easily set up profiles so department employees don't have to see the assets and inventory for other departments, making the program much easier for them to navigate. The customization on forms is especially useful to us, as we can set up a lot of conditional logic for different asset and request types. It's helped us keep track of lots of data we weren't previously able to. It's helped us pull financial data for insurance and audits far easier than before, too.

Cons:

Some of the UI elements are a bit dated in appearance. Some features, such as the workflow designer, can be a bit difficult to use as a result. In general, though, the simpler appearance works in the program's benefit. I feel if it were more complicated graphically, it would be more difficult to navigate.

Doug S.

Used unspecified for unspecified

Review source

Reviewed September 2012

Asset Manager

We haven't really got into using it very deeply yet, so I don't know what my recommendation would be. As of now I'm not singing praises....yet....we'll see.

Ratings Breakdown

Ease of use

Customer support

Pros:

The browser based feature was one of the main reasons for purchase. Support was very helpful during install.

Cons:

The fact that screen features for other modules are present in the single Asset module we purchased is very confusing as to what works and what doesn't. The documentation on your site and through the software is severely lacking. Once again, the fact that the doc for all modules is lumped together makes it hard to find anything.

Vendor Response

Doug's review was for our classic Novo Asset Manager product. It was part of a multi-app Service Desk solution which did include documentation for the other apps. In 2014 we released our completely new ShareNet Asset Management Cloud solution and have updated this listing for this new product. ShareNet also has other apps you can subscribe to in the suite. These apps can be completely segmented or tightly integrated depending on how the solution is configured. Unfortunately Doug has to have an in-house application and our new ShareNet Cloud Platform is not an option for him. In speaking with him today it seems he has been pretty pleased with the Novo Asset Manager (after he got it fully implemented) and he has remained current on support.

Replied February 2015

Michael A.

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

The learning curve has been longer than we hoped for, but we're getting there.

Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems. It's clearly going to be able to grow with our future needs, unlike our previous product.

Cons:

The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things. Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right. Really does seem to require not just a champion but an in-house expert.

Vendor Response

This review was for our ShareNet software. We have made A LOT of User Interface and Functionality enhancements since 2017.

Replied May 2024

Stephanie B.

Government Administration

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Easy to use Work Order Software

This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.

Cons:

N/A, currently we have not run into any cons to report at this time.

Vendor Response

Thank you for your review of our ShareNet software.

Replied May 2024

Stephen P.

Education Management

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed October 2017

Sharenet has been a very valuable tool for my organization, helps us manage a lot of odd items.

The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want

Cons:

The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing.

Vendor Response

We have made A LOT of enhancements to the User Interface and Functionality since 2017.

Replied May 2024

Robert H.

Used unspecified for unspecified

Review source

Reviewed August 2012

A Random Title: My Review

A KB product needs to do two things well: (1) Support staff need to create articles quickly and easily (2) End users need to find content quickly and easily Unfortunately, these are Novo's two primary weaknesses.

Ratings Breakdown

Ease of use

Customer support

Pros:

Web-based KB product is independent from Help Desk package Customer Support is excellent

Cons:

Search engine is horrible and is what will ultimately kill the product at our organization. WYSIWYG editor is difficult to work with. It inserts it's own code; makes odd corrects; and it works best only with IE. Cannot build articles based on permissions like you can with wiki apps I've seen. Why is this important? If you have an article with content for three different viewers (example: end-user content; additional content for help desk agents; even more content for tier 2 support agents) requires 3 articles instead of one. Difficult to embedded videos that then can be sent as an e-mail message to end-users. Without going in to a lot of detail as to what that means, basically, I can make your product do what I need but not without A LOT of manual manipulation.

Marta C.

Used unspecified for unspecified

Review source

Reviewed September 2012

Review of Product

This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do.

Ratings Breakdown

Ease of use

Customer support

Pros:

We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it.

Cons:

Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report.

Vendor Response

Our Novo Portal software has a Knowledge Base Article View Log feature (added in 2015) that allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it.

Replied May 2024

Dhiraj G.

Used unspecified for unspecified

Review source

Reviewed August 2012

Feedback

It's simple and works for us now, but if we get bigger and more mature with our processes, the push for us to get a more comprehensive tier 1 system will come forward. I feel Novo could add those features too, but then don't know how much effort it will take.

Ratings Breakdown

Ease of use

Customer support

Pros:

It's very simple and easy to use and make changes to configurations. Doesnt need a lot of ramp up time to be able to use the tool.

Cons:

There's quite a lot of enhancement requests, functionality we desire to make the system meet our needs more. Novo could develop those if possible in the future - Mature process around service levels, response time tracking by statuses, Customer Requests Search functionality, Reporting for Customers, be able to paste screenshots in tickets,

James T.

Used unspecified for unspecified

Review source

Reviewed September 2012

Great Product

I would recommend this product to any organization that needs a workorder system for help desk, knowledgebase, and overall ease of use.

Ratings Breakdown

Ease of use

Customer support

Pros:

We've been using Novo for several years now, and it performs great. Very little maintenance, and gets the job done. Not time consuming and intuitive to use.

Cons:

every now and then the active directory integration stops work and you have to reopen your browser or sometime restart the server/services. Not really a big deal though

Vendor Response

This review was for our Novo Portal Knowledge Base Software.

Replied May 2024

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