VolunteerMatters 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

VolunteerMatters

4.9

(39)

Pricing

Starting at $2,190.00 per year

About VolunteerMatters

VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload.

A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level. Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have.

Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs.

VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with thousands of third-party platforms.

VolunteerMatters Screenshots

VolunteerMatters Pricing and Plans

Starting price: $2,190.00 per year

Free Trial

Free Version

Growing

$2,190.00

per year

No plan information available

Professional

$3,790.00

per year

No plan information available

Enterprise

$8,590.00

per year

No plan information available

Confused about pricing? We've got you covered.

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VolunteerMatters Features

Popular features found in Volunteer Management
Attendance Tracking
Event Management
Member Directory
Membership Management
Mobile Access
Recognition Management
Registration Management
Self Service Portal
Time Tracking
Volunteer Recruiting
More features of VolunteerMatters
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Assignment Management
Calendar Management
Communication Management
Contact Management
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Document Storage
Event Scheduling
For Nonprofits
Personalization
Reminders
Reporting & Statistics
Scheduling
Search/Filter
SMS Messaging
Summary Reports
Surveys & Feedback
Third-Party Integrations

VolunteerMatters Integrations

Zapier

VolunteerMatters User Reviews

Overall Rating

4.9

Ratings Breakdown

87%

13%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

5.0

Functionality

4.5

Nina L.

Verified reviewer

Museums and Institutions

2-10 employees

Used daily for less than 12 months

Reviewed April 2024

Thank you volunteer matters!

The Pavek Museum’s current volunteer program is only about two years old. Initially, we used Sign Up Genius. However, we recognized that as the program grew, we would require volunteer management software capable of handling more tasks beyond shift sign up such as tracking hours, generating reports, and creating more specific project roles. Our [sensitive content hidden] had previous experience with VolunteerMatters. After conducting thorough research and comparing it with other software options, we decided on VolunteerMatters. I can already see how much time it saves me as the manager of the volunteer program. For our volunteers, it streamlines the sign-up process, providing them with more information about the shifts or projects upfront, and it automatically tracks their hours, eliminating the need for manual tracking as they used to do. We used Sign Up Genius when we created the new program, but we needed a volunteer management software that could enhance volunteers' experience with us, making it more seamless, and also save staff time by automating tasks like sending reminder emails and tracking hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that we can use Volunteer Matters for both recruitment/applications, training, and hours tracking. It has saved me so much time and made my work life much easier to manage as our volunteer program grows

Cons:

I wouldn't say I have anything I necessarily dislike. As I learn more about Volunteer Matters, I may have some suggestions of things to add, but nothing that I outright don't like.

Reasons for choosing VolunteerMatters

Our [sensitive content hidden] had previous experience with it, we liked the usability of it, and the features better than any other product we compared it to based on our needs.

Vendor Response

Thank you for being a great customer and thank you for this wonderful review :)

Replied May 2024

Patricia N.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Reviewed August 2025

So glad we chose Volunteer Matters!

We have been managing volunteers for a long time using Salesforce, but were looking to upgrade our volunteer experience and simplify things for our less-tech savvy administrators. We looked at MANY options, but kept coming back to Volunteer Matters for the overall capabilities, value and ability to integrate with Salesforce through Zapier. Since choosing them, we have been incredibly impressed with their documentation and support - they are responsive, helpful and so pleasant to work with. Our volunteers and staff are still learning their way around but they are loving it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly and budget friendly. It has been super easy to implement into our existing program - both from an administrator and volunteer standpoint! We have over 300 volunteers a week and we have just finished rolling out the software with very few issues.

Cons:

There is some lack of flexibility in the platform, but that is what makes it so easy to use - so far the few things that we have bumped into have been minor and easily worked around.

Reasons for choosing VolunteerMatters

We chose Volunteer Matters because of the functionality, value and ease of use.

Barona D.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Reviewed November 2022

Volunteer Matters Is Crucial To Our Organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since we started using Volunteer Matters, our volunteer program has grown to become a more significant and substantial component of our organization. The ease of use of Volunteer Matters makes our volunteer opportunities approachable and appealing. I use Volunteer Matters every day and am easily able to gather information about the status of our current volunteer shifts as well as our volunteer community. Our organization also regularly uses the communication tools which have proved to be very effective in recruiting volunteers and staffing shifts at the last minute. Lastly, the portal insigns and feedback features have provided much needed information to our organization that allows us to develop our volunteer program based off of input from volunteers.

Cons:

What I would like to see most from Volunteer Matters is further developed communication tools. I would like the ability to communicate directly with volunteers for a specifc shift regarding shift changes or cancellations. I also would like the ability to see previous communications with volunteers, including the text of the email. Lastly, it would be helpful to be able to adjust the date range for the data displayed in the Portal Insights. This would be helpful when our grant reporting requires information for specific date ranges.

Vendor Response

Thank you for the very kind review and suggestions :) With regard to emailing volunteers assigned to a specific shift, you can absolutely do this today! You can easily send communications to all assignees to that shift or individual assignees. I will have support reach out directly with more information.

Replied December 2022

Ernie Y.

Verified reviewer

Individual & Family Services

201-500 employees

Used daily for more than 2 years

Reviewed November 2024

Great customer service, constantly adding new features and overall meets the needs of a larger nonprofit.

I'd definitely recommend it - their tech support is super responsive and the pricing is reasonable. I researched many platforms and Volunteer Matters seemed best and meets our needs, which are diverse and fairly large.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the platform is user-friendly and has helped to cut down the amount of staff time to manage volunteer processes, particularly tracking hours and verifying enrollment documentation. We have over 30 different volunteer positions across our agency and VolunteerMatters has really streamlined the experience of not just our staff but our volunteers, allowing us more time to focus on quality programming and services. Prior to switching to VolunteerMatters we used a wide array of platforms across the agency – including Salesforce, Excel sheets, Google products and Volunteer Hub. Our processes were decentralized, inconsistent and time-consuming. Ultimately VolunteerMatters was the best fit for the volume and types of volunteer opportunities we host, but more importantly I can see that VolunteerMatters is committed to the continued development of their platform, constantly adding new features and seeking input from customers to improve the experience of staff and volunteers. I also just learned that there's an integration with Double the Donation, which will enable volunteers to seek funding on our behalf in exchange for their volunteer hours. Very excited about that new feature.

Cons:

Many of our volunteer programs require an interview before starting and this platform is generally better suited for our one-time events and opportunities that don't require this level of screening. The visual interface is ok, but could be a little nicer as sometimes people overlook the crucial "volunteer" button which triggers the registration process.

Reasons for choosing VolunteerMatters

Best fit with the complexity of our volunteer needs and volume of volunteer programming.

Reasons for switching to VolunteerMatters

Volunteer Hub seemed to stop investing in the platform.

Vendor Response

Thank you for this awesome review! We appreciate you! I'm curious about your comment about volunteer opportunities that require an interview as a starting point. I'd love to learn more about how we can better help for those types of opportunities. I'll have a member of our team reach out.

Replied February 2025

Samantha B.

Verified reviewer

Military

51-200 employees

Used daily for more than 2 years

Reviewed September 2023

We love VolunteerMatters!

Exceptional! Everyone I've met/spoken with at VolunteerMatters has been amazing! They're helpful, friendly, and very easy to work with! The platform is everything we need and more to manage our Volunteer base.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

VolunteerMatters is so customizable and works really well for us. We are able to easily manage 500+ active Volunteers while maintaining different credentials, contacts, sites, and projects. Their support team is very responsive and helpful! [sensitive content hidden] has provided exceptional monthly training and has shown me how to use a lot of the features to make things even easier!!

Cons:

The Advanced Contact search I think is sometimes difficult to use.

Reasons for choosing VolunteerMatters

The Team! Everyone is amazing, and we felt they had the best customer service! Also, the platform is perfect for what we need!

Sunshine A.

Verified reviewer

Government Administration

11-50 employees

Used daily for less than 6 months

Reviewed September 2023

Easy, Breezy, VolunteerMatters

Overall, VolunteerMatters has been a vast improvement in volunteer management for our city. We are successfully registering new volunteers and keeping track of our hours to report to our governing boards. If a problem arises, we know we will get personal support that will work with us to find a solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team at VolunteerMatters made what could have been a very time consuming and stressful migration of volunteer management systems a breeze. We were assigned a very kind and helpful staff member to help us learn and troubleshoot during our set up phase, and we were able to learn the system very quickly.

Cons:

While the pros far outweigh the cons, there is still room for improvement with VolunteerMatters. In cases like the volunteer shift check in/out process, there could be more admin control created for when accidents happen like volunteers forgetting their VolunteerMatters password or simply forgetting to check in or out. In cases where forgetting happens, the admin cannot manually complete the check in/out, but can only enter the total number of hours worked (which puts more on the admin's plate!).

Reasons for choosing VolunteerMatters

We reviewed about five volunteer management systems and chose this option for the accessible real-person support, value of the product use aligning with price, and customization options of fields and projects.

Reasons for switching to VolunteerMatters

Our previous system was not user friendly and was not providing as smooth of an experience as would be expected for the price we paid.

Curtis C.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2022

Great Volunteer Management Tool

The largest benefit is having all volunteer data in one location. With 19 locations, we were previously using different methods across the Association. VolunteerMatters has given us the tool to be able to house everything in one location and make the experience for volunteers the same no matter which location they engage at

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Scheduling and hours tracking to make sure that we are managing volunteers to be the most effective in support of our programs and our organization as a whole

Cons:

There are a few features that would be nice to have for both the administrative and end-user aspects. But having said that, the team at VolunteerMatters is great to work with and open to listening to thoughts/ideas/suggestions that may help improve their platform

Reasons for choosing VolunteerMatters

VolunteerMatters gave use the best-fitting solution and customizations that would fit the needs we were looking for. It also had the capacity to handle multiple locations with many volunteers with a structure that was easy to set up, easy to manage and allowed flexibility for the volunteer to match their skills with a volunteer role

Vendor Response

Thank you Curtis! We love our YMCA customers. We are so grateful to be working with such a great organization. Thank you for such an awesome endorsement for larger volunteer organizations that have distributed requirements across an enterprise of locations and departments. We like the hard stuff. We are weird like that :P

Replied November 2022

Anthony C.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Reviewed January 2025

I Love VolunteerMatters

My experience with volunteer matters has been 10/10. I would highly recommend to anyone who manages volunteers. I can communicate with them easily and track all of their analytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Volunteer Matters has provided me with easy to use tools to be able to communicate with 300 of my volunteers.

Cons:

Hard to say. I would say I wish there was a way that you can upload a profile picture of the volunteer.

Vendor Response

Thank you for your kind words! I'll be sure to pass it along to our team :) And... You CAN upload profile pictures of your volunteers and they can too. Visit their contact record and there is a camera icon at the top-right of the screen. Click on that to add a photo. If the volunteer is on mobile, they can even use the same spot in My Profile to snap a selfie and upload it.

Replied February 2025

Teresa L.

Verified reviewer

Entertainment

11-50 employees

Used daily for more than 2 years

Reviewed June 2024

We love Volunteer Matters!

It's something we will continue using for years to come.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Streamlines our volunteer coordination process and is extremely user friendly!

Cons:

1. The dates don't default to a user-friendly way. 2. If a project has been posted, I cannot change the project and have to change everything individually.

Vendor Response

Hi Teresa! Thank you for your excellent review. I see you don't like the YYYY-MM-DD date format in some areas of the system ;) We hear you :) but I mostly wanted to let you know that you can absolutely change a project after it's been setup and there are also bulk tools to edit many shifts and assignments simultaneously. Click on that blue bubble at the bottom left corner of your volunteer portal for support and they'll teach you how.

Replied February 2025

Shelley M.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Reviewed April 2024

Managing Volunteers in a Health Care Setting

The entire process of setup and ongoing support has been amazing. The outstanding setup team made the transition easy. The ongoing support has been exceptional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Volunteer matters puts the onboarding process in the volunteers hands. It allows them to complete at their own pace. They also schedule these own shifts allowing a volunteers to be in control.

Cons:

I wish it had a more personalized texting option. When I spoke to Volunteer Matters about my unique need for this feature they listened and did offer me support to find a solution.

Reasons for choosing VolunteerMatters

We chose Volunteer Matters because of its customization, ease of use and support staff. This program is all it claims and more. It is very user friendly for our extremely diverse volunteer pool.

Reasons for switching to VolunteerMatters

We had to come up with a better way to deal with the volume and diversity of volunteers we work with. From senior projects, interns, chaplains, patient care volunteers and community volunteers we needed a better way to onboard and track the large number of volunteers in our facility.

Vendor Response

Wow! What an amazing review. Thank you so much :)

Replied February 2025

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