Volunteer Impact 2026: Benefits, Features & Pricing

The system has been easy to setup and use and manage by people with a wide range of technical skills. Volunteer acceptance has been high and feedback positive. It has enabled our organisations to connect through a digital platform and connect with new and existing volunteers in a manner which suits their lifestyle.

Our goal was to recruit, screen test, engage and retain our volunteers for an event that we were organising all in one place and Volunteer impact has done an excellent job for us brining excellent value to the business.

It is an excellent choice for charities, not-for-profits or any other businesses to have a VMS that can be highly customisable and offers excellent services.

My experience was good, the platform was great, only the cost was why we cancelled our subscription.

Truly, Better Impact has given us a volunteer management system that in my opinion is second to none. I have said to other Councils who have phoned me asking about Better Impact that it is the best third-party software I have ever used.

Since implementing Better Impact in mid-2014, we have experienced countless benefits from this software. It is an excellent content management system that also has an easy-to-use 'customer interface' for the volunteer that lets them take a lot of ownership of their volunteer experience. The administrative side is not overly complicated and our 10+ volunteer coordinators have learned it with relative ease. One of the primary reasons our experience has been a positive one is that in early 2015 our organization announced it would be going through a merger with 2 other nonprofit hospices'each with their own volunteer program. After deciding to keep the Better Impact system that I had implemented, the process was relatively smooth to migrate all of those volunteer records, build new custom fields and create new activities to encompass these two other hospices' volunteer efforts. All of this was possible because Better Impact is a malleable system that can move and change with your organization! Continual software updates have brought some needed changes to pass, but there is still a lot of room for growth. As various organizations submit recommendations for changes it does seem that Better Impact is listening! They care about the customer and how their software can enhance volunteer management for volunteer programs of all shapes and sizes.

Volunteer Resources with Alberta Health Services (AHS) is a provincial health organization supporting the residents of Alberta, Canada. AHS has over 14,500 dedicated volunteers helping to meet the mission, values and strategies of AHS. To us, volunteers are more than numbers. Volunteers support so many areas of AHS's work ' in our facilities, at our planning tables and in our communities. Volunteers are in our acute care hospitals, in our rehabilitation hospitals, in our home care programs, in cancer care, in mental health and addictions, in pediatric care, in continuing care and in public health programs. And to make all of this work, we needed a volunteer management software that was flexible enough to allow us to work with the site, program, or service's specific needs as well as the ability to compile data across an enterprise platform. We have fully embraced technology with the use of the online application features, the ability for volunteers to manage their own schedules and to record their own hours. And for those volunteers not so comfortable with technology, we were able to meet them on their terms. The support from Better Impact has been phenomenal.. We have a question, it is usually answered within the day. We ask for an system improvement or change to reflect our needs, it is acknowledged and given serious consideration, not just ignored. Our IT department looks at the annual bill for licencing and says 'That's it??'. The ability to access our volunteer records from a variety of platforms, means that Volunteer Resources doesn't have to be in the office to manage their business needs. Two years into our relationship with Better Impact, a review was held to evaluate the outcome of our decision to use this product. From all teams, came a resounding endorsement. It was one of our best business decisions Volunteer Resources at Alberta Health Services ever made!

Volunteer impact makes my life easier. I can see all my volunteer applicants in one place, I can easily share the profiles with my fellow colleagues as admins and I love that I can directly communicate with volunteers within the software. So far I don't have any major hiccups and honestly, the best part is the customer service and chat support!

I was having an issue with an activity and could not determine why certain volunteers were unable to view the listing. I was able to quickly reach out via the new chat feature and speak to someone who got things sorted out for me within 15 minutes! Although our volunteer program is over 400 strong, I am the only person in the agency who has knowledge of the system. It was great to quickly get a second pair of eyes on the issue to help me figure out the problem.