Updox 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Updox

4.1

(117)

Pricing

Pricing available upon request

About Updox

Updox is a comprehensive healthcare communication platform designed for out-of-hospital providers, offering HIPAA-compliant tools like telehealth, electronic fax, secure texting, forms, appointment reminders, and more—all in one centralized solution. It enables physicians, pharmacists, and long-term care providers to seamlessly connect with patients and collaborate on the same platform that integrates with numerous EHRs for easy and secure information sharing.

Updox provides an all-in-one communication platform that makes it easy to deliver both virtual and in-person care, allowing you to stay focused on what matters most—your patients. As a centralized hub for managing all your work and communications, Updox helps ensure care is delivered safely and efficiently. By reducing the need for manual tasks and eliminating the hassle of juggling multiple systems, Updox helps you boost office productivity and free up time for patient care. Our solutions also enhance staff satisfaction by simplifying administrative workflows in a cost-effective, resource-efficient manner.

Updox Telehealth makes it easy to connect with your patients anytime, anywhere through HIPAA-compliant video chat...

Updox Screenshots

Updox Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Updox Features

Popular features found in Telemedicine
Appointment Management
Billing & Invoicing
Charting
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Multi-Provider Practice
Online Forms
Payment Processing
Practice Management
Self Service Portal
Video Conferencing
More features of Updox
API
Appointment Scheduling
Communication Management
Customizable Templates
Digital Signature
Document Management
Electronic Payments
Electronic Signature
Fax Management
File Sharing
For Medical Purposes
Messaging
Mobile Access
Multi-Channel Communication
One-to-One Messaging
Patient Communications
Patient Engagement
Patient Intake
Patient Portal
Patient Questionnaires
Reminders
Remote Treatment Planning
Scheduling
Softphone
Third-Party Integrations
Virtual Waiting Room

Updox User Reviews

Overall Rating

4.1

Ratings Breakdown

58%

17%

Secondary Ratings

Ease of Use

4.2

Value for money

3.9

Customer support

3.8

Functionality

4.0

Diana F.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Nice platform

Sales and IT departments are easy to work with. Employees are friendly and knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Convenience to use from any device.

Cons:

Crashing issues. It does crash almost daily with slow importing or inability to send to patient portals.

Vendor Response

Thank you for reviewing Updox. We appreciate the feedback and are glad our solution works well for your business. If you do experience any downtime, please make sure to check our status update page - status.updox.com. Our status update page will notify you with any issues, provide resolutions and workarounds. If you have any questions or concerns in the future, you can always reach out to your dedicated Customer Success Manager to ensure you are getting the most value out of your Updox experience. Thanks for Updoxing!

Replied January 2020

Frank B.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Updox

Only wish that we could have our office phone number identified when texts and calls go to the patients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Cons:

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

Reasons for choosing Updox

Did not want to pay per patient or per usage.

Reasons for switching to Updox

Did not want to pay per patient or per usage.

Karen C.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Meh, better products out there.

Honestly, for the most part, it has been ok....until it is not. Then they are not at all helpful with fixes or responsiveness. Now, send them an email that you want to cancel your service and they are all over that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it works, it works well enough, problem is that is not often enough and getting customer service response is tough.

Cons:

1. Customer service....you cannot call and get a human to help with an issue right away, you have to try to get on a schedule for a zoom meeting and if you are tied up with real office work/issues during that time, you have to start the process over, meaning you have items that need to be placed in patient charts that won't work just hanging out in the inbox. 2. CONTRACTS automatically renew without an "out" and they do not allow you to buy out your contract. We are paying about $600/month for a service we do not want any longer and they are making us pay 7 more months for the pleasure of doing business. Very frustrating. 3. Price sold at the beginning of our business with them was great, but when they increased, it went up 500%. 4. When they have an outage (which seems to happen with regularity), it literally cripples our office.

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Stay away from Updox

Stay away from Updox. It's not worth the money. They raised their prices from $799 to $2400 in 3 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not too much. They had a small page limit on faxing. We experienced daily fax fails. Staff reported a lack of support when the product was down.

Cons:

The product was frequently inoperable. Their contract is unreasonable. They have a very small window for termination and if you are late by 18 days, they will hold you to 1 year of payments.

Nick R.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Good add-on to Practice Fusion.

Pretty good value as an ad-on to Practice Fusion. The two systems offer some of the best value when it comes to medical software for a practice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with Practice Fusion is pretty good. The Updox module allows a queue for TXT messages and faxes, which then can be worked on. It's a good communication tool for scheduling, interacting with patients efficiently and quickly.

Cons:

There is still some work involved as far as working the queue but there is no magic wand that can do this automatically.

Tom R.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed January 2024

Needed to Find Patient Texting Program Quickly

Poor interaction with consumer support without empathy or compassion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works as text but doesn't follow individual conversations well. Does not easily transfer text to my chart.

Cons:

I found UpDox and wanted to try it. It was not as useful as it appeared, but I was forced to sign a 1 year contract. I notified UpDox that I will not be using it - there response was - you signed a one year contract. As a very small solo-provider telehealth practice - this was an expense that I had not counted on and it is very expensive - Especially for something I will not be using. But UpDox was rigid.

Reasons for choosing Updox

To explore its features. Decided not to use it but stuff with contract.

Reasons for switching to Updox

Problem with Dialpad SMS agreement and text blocking - it was resolved after one month and was reason to explore UpDox -- and reason I am not using UpDox - UpDox refused to end the contract.

John R.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

unreliable, increasing costs, shady cancellation fees

constant downtimes, massive increases in charges, 60 day cancellation fee

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

electronic fax service, the patient portal.

Cons:

increases in service charges, unreliable up time with frequent outages, difficult to create online documents, clunky integration with EHR

Eric G.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Leadership is awful and they don't tell you about "the fine print"

Products are fair. your messages may be censored without you knowing, customer service is OK and "Leadership" believes they are untouchable, will never talk to you and could care less about the customer

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ability to communicate with patients more quickly

Cons:

leadership, customer service and not being informed about "the fine print" that holds you to a contract if you fail to notify them about changes 60 days before the end of your contract

Rachana S.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

Not worth the money

Not a good experience and don't recommend to anyone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Forms features of this product but you can get similar value other places for much cheaper price

Cons:

Customer service is not so good. I tried to cancel the subscription and they wouldn't cancel it unless notified more than 60 days

Renea C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Updox is one of the most important programs we use in our office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am able to work from anywhere and complete my job. I can communicate with patients any time of day. Messaging is one of my absolute favorite features in Updox!

Cons:

Telehealth is a feature that has not always been consistant so we also use another platform.

Showing 1 - 10 of 117 Reviews

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