The Edge 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

The Edge

4.2

(15)

Pricing

Starting at $3,500.00 one time

About The Edge

The EDGE by Abbott & Shapiro is a comprehensive software system for independent jewelers with between one to five stores and up to 20 users. It offers industry-specific touches such as drop-down menus for selecting diamond clarity and jewelry chain types.

Inventory management is one of the applications that provide features such as bar code scanning and integration that makes it easy for users to add, manage, and track products in the system and on the shelves.

The EDGE's marketing tools help in building customer relationships. The system can pull up clients' names based on name, location, anniversary date or other search fields. Create anniversary postcards and seasonal mailers customized with your clients' names and special dates.

The EDGE offers an integrated suite that includes point of sale, inventory management, customer management, and e-commerce applications. The system interfaces with quickbooks Pro for intuitive accounting. The software is built on the Microsoft.NET platform and is installed directly on the computer system.

The Edge Screenshots

The Edge Pricing and Plans

Starting price: $3,500.00 one time

Free Trial

Free Version

Basic

$3,500.00

one time

No plan information available

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The Edge Features

Popular features found in Retail POS System
Barcode/Ticket Scanning
Gift Card Management
Inventory Management
Pricing Management
Returns Tracking
Sales Reports
Touch Screen
More features of The Edge
Accounting
API
Commission Management
Customer History
Customer Management
For Jewelry Stores
Inventory Tracking
Multi-Store
Repair Tracking
Retail Inventory Management
Supplier Management

The Edge User Reviews

Overall Rating

4.2

Ratings Breakdown

47%

40%

Secondary Ratings

Ease of Use

3.7

Value for money

3.7

Customer support

3.8

Functionality

4.3

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Edge reviews

Overall best experience with edge as i am using from more than 3 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the most about edge is it is user friendly for searching anything.The UI is good and I am using to check the responsiveness of my website which is helpful to me.

Cons:

Nothing as of know.For searching anything and checking the responsiveness of website purpose i am using edge.So cant find any issues.

Leigh M.

Verified reviewer

Luxury Goods & Jewelry

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Quality product, but you are strongly directed into their structure

Overall, the experience has been good. We have implemented some additional structure that we were arguably missing before implementation, there are features that did not exist or did not work well in our prior platform (trade-ins, gift certificates, etc) that work much better in The Edge.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature set is strong, the pricing is good not front running. The forced structure can be both a benefit and a detriment, as there is less flexibility than might be nice, but it also forces structure that is quite possibly needed.

Cons:

The migration from our original platform to The Edge was sold as a service that could / would be guided by the company, while it was, there were more components that did not migrate than were expected and the automated portion of the process (which you pay for, was not as automated as expected).

Reasons for choosing The Edge

As described in the section about why we switched, The Edge appeared to be at least as good an upgrade and appeared to offer superior support. We also had the opportunity to takeover an existing implementation as a result of another business in our industry closing down, which offered a cost benefit.

Reasons for switching to The Edge

The old platform was no longer upgradeable, even the new version would have been a full scale migration, not an upgrade and the support we been receiving was not sufficient to warrant going thru the process.

Sagan W.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Maybe something great 20 years ago. Now a shell of it's former self

When I took over the business we used them. But found them to be extremely unhelpful whenever there was issues with their software that we were paying them for. They didn't have an easy way to move my company to the next step in it's evolution. And only wanted more and more money from me to solve problems they created. It was not at all a good experience, and even if we ever switch to another POS, (unlikely) it will never be back to the Edge. I will never recommend them to another jeweler.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works fairly well for the niche industry we are in (Jewelry) hence why it is the industry standard

Cons:

Constant crashes, unhelpful customer support, they have given my number out to other companies to harass me, and predatory pricing structure

Kate H.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

The Edge For Jewelers

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the Edge. The customer service is great. The client management features as well as the integration with clientbook is on par. They also work directly with our website platform. (Punchmark)

Cons:

The interface is dated but other than that, I can't complain! I would love to see a redesign.

MICAH T.

Building Materials

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

Great Product for Commercial Roofing

The Edge is the first and only estimating software I've used for our roofing company. I went to Florida for the 4-day training and learned the ins and outs, then I worked alongside our senior estimator for extensive practice. It took a couple months for it to become an easier, smoother experience. The databases are very well established with current roofing manufacturers. There are great features that can be utilized for each trade as well as job costing reports. All in all, I'm very pleased with The Edge. Although, I did have a more thorough training due to the fact that our senior estimator has used The Edge since MS DOS!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Edge has many features to be utilized for whatever trade you're in. Customer support has always helped us out with any features we may have forgotten how to use. So many features to use.

Cons:

The Edge has so many features and so many ways to tweak the software that it can be difficult to learn the program from scratch. That's not necessarily a con, but it makes it a little more intimidating to jump into. There have been very few bugs we've encountered, and those were very minor. The method version 10 used for saving and backing up files is a bit confusing if you ever need to use those files, but customer support can always help.

Lisa L.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

This is a great inventory software program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We enter all the inventory into this software and it is integrated with QuickBooks. We are able to do inventory counts really easy through The Edge. It will then tell you what you are missing (hopefully none) and give you an accurate count. We also use it for our Point of Sale. Any sales we are able to run through The Edge and our merchant account is integrated also. We are able to run A LOT of different reports to give us the information that we need for our inventory purposes. They are always working on new updates to keep everything current. They are always available if you need any help or just have a general question.

Cons:

It's not really a bad thing, but sometimes you have to wait for The Edge to fix an issue and that can be time consuming sometimes. That could just be me being impatient. :)

Flor F.

Verified reviewer

Education Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

EDGE As a Secure Way To Store Sensitive Information

Easy to use and everyone who has secured opportunity to access find it very time saving to grab data or information whenever needed.

Ratings Breakdown

Ease of use

Functionality

Pros:

I am using this through our 3rd party servicer for financial aid, and I like it best for security measures making sure sensitive personal information are secured in this platform.

Cons:

I did not find a tutorial, learned on my own figuring out. Overall, EDGE is still a good way way to collaborate information.

Verified

Reviewer

Arts and Crafts

Self-Employed

Used daily for less than 12 months

Review source

Reviewed July 2021

Easy store management

The ease of having everything in one program is great.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like being able to keep track of all aspects of my store and business in one place, from inventory to sales.

Cons:

There is nothing I can think of or any problems I have had with this program. Everything had been great so far.

Thomas S.

Verified reviewer

Luxury Goods & Jewelry

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Worst support ever!

In the early days it was great. Very stable and problem free. Now it has constant updates to fix issues but these updates seem to cause more problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In the early days, it's reliability. Boy has that changed!

Cons:

Terrible Customer service. Also, no one is available on the weekends for emergency service. My current version is unstable and unreliable.

Verified

Reviewer

Luxury Goods & Jewelry