Engage 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Engage

4.2

(5)

Pricing

Starting at $7.00 per month

About Engage

Engage Live Sales Chat is a cloud-based live chat platform. It offers widgets that can be added to a website that allows site visitors to locate and initiate live messaging with team members. Customers can utilize the chat feature from devices such as computers, smartphones, tablets and other Internet-connected devices.

Engage Live Sales Chat allows customers to return at a future time and then find and re-initiate their chat with the same agent they interacted with previously. The system offers live directories of customer-facing sales and support staff. This enables web-based visitors, customers and prospective customers to the detail of the executive whom they will be chatting with.

Engage Live Sales Chat is suitable for mid-sized and large companies in various industries, including banking, financial, e-commerce, mortgage, retail and real estate. Services are offered on per user per month basis. Support is available through an online form.

Engage Screenshots

Engage Pricing and Plans

Starting price: $7.00 per month

Free Trial

Free Version

Basic

$7.00

per month

No plan information available

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Engage Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Engage
Contact Management
Lead Management
Meeting Management
Real-time Consumer-facing Chat
Reporting/Analytics

Engage User Reviews

Overall Rating

4.2

Ratings Breakdown

60%

40%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.0

Functionality

4.4

Have you used Engage and would like to share your experience with others?

Sage C.

Verified reviewer

Human Resources

10000+ employees

Used weekly for less than 6 months

Review source

Reviewed May 2019

LOVE the time saving software!

Ratings Breakdown

Ease of use

Functionality

Pros:

It allows you to mass send emails and contact your clients and prospects virtually anywhere and within a timely manner. Great concept!

Cons:

I only gave 4 stars on ease of use because it is difficult to access through salesforce and navigate.

Quincy S.

Verified reviewer

Computer Networking

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed March 2025

Engage Overall Review

Engage overall me and my company enjoy the fact that it ensures that the chat interface is user-friendly and that agents communicate clearly and concisely.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having the tools designed for certain goals for example increasing sales, building brand awareness, or even to make customer service more efficient.

Cons:

Not having a in-person conversations, live chat can feel less personal and could possibly make it harder to build rapport with customers.

Rebecca S.

Verified reviewer

Environmental Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Definitely worth a shot!

Over all ive had a good experience no complaints from me or anyone I know who has used engage that’s why I started using them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and ticket management are what I loke most abiut engage. Ticket management is very important

Cons:

Not much I didn’t like honestly it’s pretty self explanatory and if anything youre not understanding support is very helpful

Jennifer C.

Construction

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed August 2018

Very pleased with this program!

Overall I really enjoy the program. I am able to give feedback to my co workers and see how my job performance is measured by others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives my customers and vendors the ability to provide a rating based on their experience quickly.

Cons:

I am having the worst trouble setting up my own picture still.

Kendra H.

Industrial Automation

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

We use Engage everyday, I have had good and bad experiences, please see below for further details

It maintains all of our torque equipment information such as calibration, repair and any other pertinent information. We also use it on our gage side to maintain hand held gages for calibration, repair and other pertinent information

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Engage is easy to navigate and I have found that training new employees on the use of Engage is simple as well. We have our own work instruction on how to use Engage but most employees catch on very quickly hands on.

Cons:

We are ALWALYS having reporting issues, we get consistent errors pulling reports, shutting down and reloading a few times usually helps but it is painful and time consuming. Also if you do not buy the extra customer support package we have found customer support can be quite rude

Showing 1 - 5 of 5 Reviews