Omnichannel Contact Center 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Omnichannel Contact Center

5.0

(1)

Pricing

Pricing available upon request

About Omnichannel Contact Center

Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across various channels such as phone call, web, messages, WhatsApp or Webchat.

Cloud Contact Center allows marketing professionals to build, measure, manage and run campaigns using a customized script, settings or contact list. The solution enables automatic distribution of calls based on various criteria such as date, call lists, device, geography, load balancing and agent status. Supervisors can conduct agent's call surveys, record calls, determine the number of calls handled or overflowed and evaluate waiting or abandonment time. The customizable dashboard lets managers schedule reports, control agent’s time and track conversations. It includes an IVR feature, which manages incoming calls and resolves queries through natural speech recognition and word spotting.

Cloud Contact Center offers integration with various third-party platforms Zendesk, Kustomer, Zoho CRM, HubSpot, Bitrix 24, Evernote and more. Pricing is available on request and support is extended via email.

Omnichannel Contact Center Screenshots

Omnichannel Contact Center Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Omnichannel Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Omnichannel Contact Center
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio/Video Conferencing
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Callback Scheduling
Call Center Management
Call List Management
Call Reporting
Call Scheduling
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Campaign Planning
Campaign Segmentation
Campaign Specific Caller ID
Channel Management
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Customer Database
Customer History
Customer Segmentation
Customizable Reports
Customizable Templates
Data Import/Export
Email Management
Email Templates
Event Triggered Actions
Fax Management
File Sharing
File Transfer
Group Messaging
Inbound Call Center
Integrations Management
Interaction Tracking
Lead Distribution
Lead Generation
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Language
On-Demand Recording
Outbound Call Center
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
SMS Messaging
Surveys & Feedback
Template Management
Third-Party Integrations
Two-Way Audio & Video
Unified Communications
Video Conferencing
Video Support
Voice Mail
Workforce Management

Omnichannel Contact Center Integrations

Freshdesk

Zendesk Suite

Dynamics 365

Zoho CRM

Evernote Teams

Kustomer

See all 17 integrations

Omnichannel Contact Center User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Omnichannel Contact Center and would like to share your experience with others?

Vicente P.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed May 2023

Omnichannel eficiencia para tu negocio

Con Omnichanel integrado al CRM de la compañía hemos logrado reducir tiempos de operatividad y manualidad, se ha logrado ser más eficientes y tener un control integral de todo lo que conlleva realizar una venta. Desde la experiencia del asesor, supervisor, líder de contact y administradores de información todo ha sido más fácil ya que la herramienta es muy visual y te ayuda con la autogestión, su visualización es fácil y hace que todo este al alcance, no tiene sub menús o información que este oculta o se tenga que buscar con muchos clicks, en general la experiencia ha sido satisfactoria.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integración de diferentes herramientas como:Envío SMS, correos, llamar a teléfonos fijos y móviles, recopilación de información del cliente, BD, informes, seguimiento a clientes, agendamientos, citas, control de calendario.

Cons:

Hasta el momento todo ha sido muy intuitivo, y el soporte esta siempre pendiente de los escalamientos que se realizan con tiempos de respuesta cortos, hasta el momento todo nos ha gustado.

Showing 1 - 1 of 1 Reviews