Sparrow 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Sparrow is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Sparrow

5.0

(4)

Pricing

Starting at ₹9.00 per month

About Sparrow

Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution.

Sparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere.

Sparrow Screenshots

Sparrow Pricing and Plans

Starting price: ₹9.00 per month

Free Trial

Free Version

Basic

₹9.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Sparrow Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Sparrow
Activity Dashboard
Agent Interface
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Contextual Guidance
Customer Experience Management
Customer History
Data Import/Export
Email Management
Inbound Call Center
Intent Recognition
Interaction Tracking
Knowledge Base Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Language
Natural Language Processing
Outbound Call Center
Performance Management
Performance Metrics
Pre-Configured Bot
Predictive Dialer
Pre-recorded Messages
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Sentiment Analysis
SMS Messaging
Social Media Integration
Speech Recognition
Speech Synthesis
Support Ticket Management
Text to Speech
Third-Party Integrations
Video Conferencing
Voice Mail
VoIP Connection
Workflow Management

Sparrow User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.8

Customer support

4.8

Functionality

4.8

Have you used Sparrow and would like to share your experience with others?

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2021

A reliable and cheap helpdesk integrated with ticketing system

It's great working with team- sparrow, they are always there to help me out, even in odd hours

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its fully integrated Cloud Customer Service Solution (CRM, Ticketing, Survey & Debt Collection) is easy to use, convenient.

Cons:

its dashboard, i want more customization for my existing requirement

Reasons for choosing Sparrow

It's new and a startup, who serves heir customers with more passion, and as a startup, I want to help new businesses as well by associating with any of the likely projects they do.

Vilas D.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Contact Center Solutions

my overall experience is awesome complete worth it as per the cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the UI which is user friendly. Omnichannel is available on a single sign on which makes day to day activities ery easy for us. I liked the support here. They are very active.

Cons:

Although solution is very good, only deployment time was little high. But didn't affected the quality.

Reasons for switching to Sparrow

Due o price

Lucia M.

Verified reviewer

Management Consulting

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Why Sparrow Is Great