1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Customer Communications Management Software

/

Retain

Overview

Retain 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Retain is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Retain
Retain
5.0
(2)

Pricing

Pricing available upon request

About Retain

Retain gives you the tools to improve engagement and collect more.

Reduce delinquency and losses.

Whether they are late or just need a reminder to pay on time, Retain's optimization engine lets you send communications to your customers digitally to encourage repayment and reduce roll rates.

Retain Screenshots

0
0
1
2
3

Retain Pricing and Plans

Free Trial
Free Version
Advisor Get Price CTA Image

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Retain Features

  • Popular features found in Customer Communications Management
    Batch Communications
    Chat/Messaging
    Customer Database
    Interaction Tracking
    Multi-Channel Communication
  • More features of Retain
    Activity Dashboard
    Activity Tracking
    API
    Campaign Management
    Communication Management
    Compliance Management
    Customer Experience Management
    Customizable Branding
    Customizable Fields
    Customizable Reports
    Customizable Templates
    Email Management
    Engagement Tracking
    Event Triggered Actions
    Feedback Management
    Monitoring
    On-Demand Communications
    Personalization
    Real-Time Analytics
    Real-Time Data
    Real-Time Reporting
    Reporting/Analytics
    Reporting & Statistics
    SMS Messaging
    Template Management
    Voice Mail

Retain User Reviews

Overall Rating

5.0

Ratings Breakdown

5

100%

4

0%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

5.0

Customer support

5.0

Functionality

4.5

Have you used Retain and would like to share your experience with others?

HS

Hadeel S.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 12 months

Reviewed January 2024

Great Customer Experience

5

Ratings Breakdown

5
Ease of use
5
Customer support
4
Functionality
icon
Pros:
Retain was really easy to setup. From sales [sensitive content hidden] to account managers [sensitive content hidden] the team has been extremely helpful in making sure we are satisfied with the product.
Cons:
Would prefer more intuitive dashboards that are adaptable and clickable.

Read More

LH

LeVar H.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Reviewed December 2023

Email Product User

5

Ratings Breakdown

5
Ease of use
5
Functionality
icon
Pros:
Quick to deliver requested changes and the ability to provide detailed results.
Cons:
The initial tracking of the collection performance and tracking of payments that are linked to the specific communication cadence.

Read More

Showing 1 - 2 of 2 Reviews

Popular Retain Alternatives

Main Product
Retain

Retain

5.0
(2)

Ratings Breakdown

  • 5.0Ease of use
  • Value for money
  • 5.0Customer support
  • 4.50Functionality

Pricing

Available upon request

Get Price
Alternative Product

Ratings Breakdown

  • 4.64Ease of use
  • 4.59Value for money
  • 4.27Customer support
  • 4.63Functionality

Pricing

Starting at $7.00 per month

Get Price
Alternative Product

Ratings Breakdown

  • 4.62Ease of use
  • 4.17Value for money
  • 4.58Customer support
  • 4.62Functionality

Pricing

Available upon request

Get Price
Alternative Product

Ratings Breakdown

  • 4.59Ease of use
  • 4.52Value for money
  • 4.36Customer support
  • 4.54Functionality

Pricing

Starting at $14.99 per month

Get Price
Alternative Product

Ratings Breakdown

  • 4.14Ease of use
  • 4.19Value for money
  • 4.04Customer support
  • 4.51Functionality

Pricing

Starting at $15.00 per month

Get Price
Alternative Product

Ratings Breakdown

  • 4.66Ease of use
  • 4.78Value for money
  • 4.61Customer support
  • 4.70Functionality

Pricing

Starting at $1.00 per month

Get Price

Other Top Recommended Customer Communications Management Software

Zendesk Suite
Zendesk Suite

4.4 (4065)

Recently recommended 1 times

Zipteams
Zipteams

4.7 (73)

Recently recommended 1 times

WhatsApp
WhatsApp

4.7 (16241)

Recently recommended 0 times

Telegram
Telegram

4.7 (6397)

Recently recommended 0 times

Advisor Get Price CTA Image

Stuck Between Options?

Our experts can help you compare Retain with other top options, so you can find the best fit for your needs.

See what companies are saying about Software Advice