Helios Salon Software 2026: Benefits, Features & Pricing

I used Helios for 5 years when working at my own salon and it was one of the best softwares I have used.

We have used this company for years. Whenever me or any of my employees call in to ask about an issue, they are almost always defensive and try to act like it’s our problem (sometimes it is, sometimes it’s not- we just need help!). Almost always condescending. It’s very bizarre. The reason I’m writing this right now is because my employee called in today to report the system wasn’t working- and the Helios employee on the phone was very rude and said it must be our internet. I called back 15 minutes later, talked to someone else that told me the whole Helios system was down. Unfortunately this situation was not surprising. I don’t want to change systems- but likely will because of the rude customer service

They constantly locked me out of my service and wouldn't accept any other form of payment. Were so rude when I called

It's an OK software but very expensive at $ USD/month. We're a tanning salon that's been in business for over 35 years. We've used Helios for the last 17 years. The first five years of using the software only costed us $ in total, then the following 5 years costed an addition $. That's a total of $ for 10 years of usage. Now they want $ a month. That's $ a year. Why did it go up 500%? I'm not getting any extra features at all. Helios lacks: Decent reporting features. Sales upgrade features. Email and customer data features to keep it up to date. Plenty of bugs. Pros: cloud based services. tech support is fast, but sometimes rude. The manager of the company is nice Lots of reporting features, but still lacking some obvious ones.