Raiseaticket 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Raiseaticket

4.7

(46)

Pricing

Pricing available upon request

About Raiseaticket

Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and streamline communication between customers and the support team. Key features include knowledge base management, multiple SLAs, ticketing, customer management, client portal, and real-time notifications.

Support teams using Raiseaticket can deliver successful customer support through different channels. The platform enables managers to assign tickets to agents or teams, attach files, add notes, and track time spent on tickets. Supervisors can also route requests on the basis of groups or skills to the appropriate channels, and escalate issues accordingly. Additionally, built-in reports allow team managers to analyze ticket and agent performance.

Raiseaticket also helps users create different SLAs for different types of customers following unique business hours, ensuring tickets are resolved in a defined amount of time. The platform is available for free and support is extended via FAQs, documentation, knowledge base, phone, and online inquiry form.

Raiseaticket Screenshots

Raiseaticket Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Raiseaticket Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Raiseaticket
Knowledge Base Management
Performance Metrics
Ticket Management

Raiseaticket User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.4

Functionality

4.4

Carlos Eduardo F.

Verified reviewer

Telecommunications

Self-Employed

Used daily for less than 2 years

Review source

Reviewed September 2023

This tool is not just for support tracking!

This platform is a very important part of my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Raiseaticket to keep track of our entire operation, letting customers create requirements, but also creating our own tasks organized by groups. There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning.

Cons:

When an user raise a ticket, it does not assign to the group where this user belongs.

Daniel R.

Verified reviewer

E-Learning

51-200 employees

Used daily for free trial

Review source

Reviewed March 2025

Perfect for my application

I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It contained all the functions contained in a standard commercial ticketing system. It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product. It's all very intuitive and turnkey.

Cons:

I didn't find anything negative or lacking.

Reasons for choosing Raiseaticket

It appeared to allow us to implement and manage it with very little effort. There was also the ability to do a trial test and that's when we decided this was what we wanted to use.

Michael N.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for less than 6 months

Reviewed November 2021

Raiseaticket Review

Average

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of deployment and setup , the administration of the system is quite simple , user adoption is also seamless.

Cons:

Customization of reports need to be improved , the user interface also needs to be appealing

Reasons for switching to Raiseaticket

Team management and visibility of tickets

Rajeev R.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Aadhaar Whole

Experience is very good. We are using from last 2 years and working fine.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very user friendly and coinvent. Groups are very useful to bifurcate tickets.

Cons:

Dashboard is very presentable and always get ticket email on time.

Reasons for choosing Raiseaticket

It user friendly and coinvent. using from last 2 years

VinayKumar S.

Verified reviewer

Pharmaceuticals

51-200 employees

Used daily for less than 2 years

Reviewed November 2021

Good thing about raise a ticket portal

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I implemented this ticketing portal in my company. It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise. Which we were using previously. Due to some server or network error it portal goes down. It more user friendly user can log a ticket from anywhere and from any source of medium (Mobile, PC, Laptop or by mailing).No downtime its available 24 * 7 and 365 days. Its stands with world best MNC IT ticketing software.

Cons:

1.Quota should be raised for free by sending a support request up to a maximum of 500 tickets per month. 2.Quota the number of agents can be raised for free by sending a support request requesting as such should be increased to minimum 50. 3.Exporting of Data should be automatic and it should be done every month and should be sent to Administrator mail automatically.

Reasons for choosing Raiseaticket

For a smaller organization where budget is a constraint. We can choose this product and give the Feel & Feature of an MNC company .

Reasons for switching to Raiseaticket

At the time of Covid its free ware stopped.

Sean M.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 6 months

Reviewed November 2021

Great alternative to ITSM solutions like ServiceNow

Overall, pretty positive really. The only downsides experienced are linked to the lack of SSO, so the need to be a bit more manual with the system than I'd like to be

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to use on both the back and front end.

Cons:

I would like to see SSO/GSuite/Azure integrations. It'd really help with onboarding and off-boarding staff/employees, rather then rekeying. I would like a button that allows me to resend registration emails to all users, in the absence of SSO. If there was auto-integration rather than having a profile manually created and then sign-up email sent, it'd just be that little bit easier to handle.

Reasons for switching to Raiseaticket

Because it was a glorified Kanban board. I wanted the charity to run through 1 source.

Tim E.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Reviewed November 2021

Great Freeware Ticketing System

We are a small business who previously had no onsite IT Staff but recently employed 2 staff. Needed a system that was not email for staff to create support requests and for the me to track SLA, responses etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system was extremely easy to implement and train staff on how to create and manage their own tickets. The learning curve for technical staff was pretty much none existent. I would say that Raiseticket will work for any small/medium business that is not looking for all the bells and whistles but something to track tickets.

Cons:

I the knowledge base, self service portal needs to be looked at. There is size limitations that prevented us for using this feature. Also some of the customization that I would expect or looking for in the portal, are not there.

Reasons for choosing Raiseaticket

Feature vs cost benefit comparison. It was quick and easy to setup and maintain. The learning for staff was not to much. As a small shop did not need something that was overkill or cost to much.

Samuel H.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Good option for no budget

It was good and did the job. It wasn't the best fit for us and we replaced it within a year.

Ratings Breakdown

Ease of use

Functionality

Pros:

Raiseaticket was free. For that price, it did a decent job. The system was overall user-friendly.

Cons:

Only some of the fields were able to be manipulated. We found that several sections simply did not pertain to our clients and therefore was confusing to them since we could not "hide" these sections.

Reasons for choosing Raiseaticket

The cost of Incident IQ was well over what I was prepared to pay for a ticketing system.

Reasons for switching to Raiseaticket

Google Sheets was not made to be a ticketing system. All teachers/staff had access to the list, and it caused major issues. We could not keep it organized.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Best ticketing tool

We have our customers who would raise queries and would want to have access to quick FAQ's. With raiseaticket, we were able to offer our customers a very seamless and easy to use ticketing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to setup, as good as plug and play

Cons:

Analytics can be improved along with insights.

Reasons for switching to Raiseaticket

We wanted our users a clutter free option and at same time a flexible system which could offer us less expensive system.