Raiseaticket 2026: Benefits, Features & Pricing

Wondering if Raiseaticket is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Raiseaticket

4.7

(46)

Pricing

Pricing available upon request

About Raiseaticket

Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and streamline communication between customers and the support team. Key features include knowledge base management, multiple SLAs, ticketing, customer management, client portal, and real-time notifications.

Support teams using Raiseaticket can deliver successful customer support through different channels. The platform enables managers to assign tickets to agents or teams, attach files, add notes, and track time spent on tickets. Supervisors can also route requests on the basis of groups or skills to the appropriate channels, and escalate issues accordingly. Additionally, built-in reports allow team managers to analyze ticket and agent performance.

Raiseaticket also helps users create different SLAs for different types of customers following unique business hours, ensuring tickets are resolved in a defined amount of time. The platform is available for free and support is extended via FAQs, documentation, knowledge base, phone, and online inquiry form.

Raiseaticket Screenshots

Raiseaticket Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Raiseaticket Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Raiseaticket
Knowledge Base Management
Performance Metrics
Ticket Management

Raiseaticket User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.4

Functionality

4.4

Anis A.

Verified reviewer

Design

2-10 employees

Used weekly for less than 6 months

Reviewed November 2021

Easy to use and super intuitive

Extremely happy with the solution, and the onboarding experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to get used to the UI, as well as to setup everything and show our client how to use it. It helps mainly with easily managing communication with customers.

Cons:

There is nothing in particular I don’t like. The reason is that we use two main features and they’re perfect. It’s also free to get started.

Ty X.

Verified reviewer

Entertainment

2-10 employees

Used monthly for less than 2 years

Reviewed December 2021

A straightforward solution that can scale with you

With support solutions like raise a ticket in mind, we're hoping to provide front and back end knowledge base with a live chat service, CRM and of course ticketing system. We've thoroughly enjoyed the shared ticketing space and integration support with raise a ticket, it's been our most sought after feature to be notified where ever. For remote teams this is especially important. The analysis sections for reports are simple and easy to understand. The UI is simple and clean and has a similar structure to HTML backend software, it's not glamorous, but it's functional. Similarly I would have liked some more branding controls in email responses and front end white labelling. We're a design company and we understand how important branding is, over " just get this cause everyone has it" Were missing a few features like live chat / web integration and canned responses but other than that the system functions and functions well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration for us is great, we can set up our entire back end within an hour and apply it to our customer and team front ends easily.

Cons:

Some features are missing like graphics templating for email channels and front end knowledge base. I would love to also be able to integrate back end knowledge bases for teams as well, to help with internal onboarding. Website widgeting with CTAs and chat support is by far my most wanted feature with raise a ticket. White labelling Limited mobile support

Reasons for choosing Raiseaticket

Affordability / Scalability SaaS can often times take advantage of growing companies by taking first without actually supporting growth and integration. With Raise a ticket we have the ability to scale up or down depending on needs, that will save us from liquidation.

wasim r.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for free trial

Reviewed November 2021

No Title

Poor

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Could not meet basic requirement to tag ticket to a customer

Cons:

Could not meet basic requirement to tag ticket to a customer

Reasons for choosing Raiseaticket

did not choose Raiseaticket. You Database and information is not accurate

Paul E.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 2 years

Reviewed November 2021

Never thought it would be this good

Overall this product has streamlined our working practices and made the whole process easier from logging the job to signing it off, I cannot fault the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like everything about this product, has saved us money and time implementing this in the school environment, staff can log jobs in real time and get a response from us as we get notified immediately so keeps the whole system ticking over nicely, interaction via email is great with this keeping the user updated at all times

Cons:

The SLA part as its not used by us and that's the only reason, I would think for a service provider it would be excellent

Reasons for choosing Raiseaticket

Price and ease of use and setup

Mauricio P.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Reviewed November 2021

Raiseaticket is a powerful but easy-to-use ticket management solution

User support and customer success are critical to our operation. Raiseaticket provides a strong foundation for that, and our clients love it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Full-featured but easy-to-use ticket management service. Transparent and very convenient pricing, with a free plan available.

Cons:

I don't see significant missing features or aspects of the product to be improved.

David W.

Verified reviewer

Food Production

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

RaiseATicket reccomended

best I have ever used

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use and end user experience. Easy to manage and use.

Cons:

asset management would be nice to build in network discovery and automation.

Reasons for choosing Raiseaticket

after the trial it clearly won

Reasons for switching to Raiseaticket

spiceworks too involved and cumbersome to manage

Kevn T.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Great Ease to Use Ticketing System

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are looking for a ticketing system and found raiseaticket, is easy to setup administration page. Quick support page with SLA, auto-assign technician with email tracking.

Cons:

Customization report need to improve because very limit information.

Paul M.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2023

Excellent tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Raise-a-ticket allowed us to quickly deploy a scalable and measurable support system for our customers.

Cons:

Default quotas could be a little higher, but the team are quick to respond to requests.

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Reviewed November 2021

Raiseaticket with ease

Raise a ticket was easy to implement and even the users with very little IT knowledge was able to use the self help with ease. Over all, it is a great product.

Ratings Breakdown

Ease of use

Functionality

Pros:

The product is easy to implement and it is very convenient for the users.

Cons:

The analytics doesn't match up to some standards but over all it was ok.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Great Ticketing System!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's fast, snappy and most importantly intuitive, new users are able to pick it up in a matter of minutes. It has all the features that may be required in a ticketing system, and then some.

Cons:

Honestly there isn't anything in particular that I would change about Raise A Ticket, it is a highly polished ticketing system.

Showing 1 - 10 of 46 Reviews

See All Reviews