BotPenguin 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BotPenguin

4.8

(6)

Pricing

Starting at $15.00 per month

About BotPenguin

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS.

It offers multilingual AI agents, chatbots, and voice bots, with live-agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times.

With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints.

BotPenguin supports scalable, AI-driven communication for businesses of all sizes and also offers whitelabel opportunities for agencies and partners worldwide.
Socially responsible, every subscription supports global animal welfare.

BotPenguin Screenshots

BotPenguin Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Baby

$0.00

per user, per month

No plan information available

Little

$15.00

per user, per month

No plan information available

King

$50.00

per user, per month

No plan information available

Emperor - enterprise

Pricing available upon request

No plan information available

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BotPenguin Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of BotPenguin
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Augmented Analytics
Automated Responses
Automated Routing
Campaign Analytics
Campaign Management
Chatbot
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contextual Guidance
Conversion Tracking
CRM
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Engagement Tracking
Event Triggered Actions
Feedback Management
For Developers
Forms Management
For Sales/Marketing
Geotargeting
Intent Recognition
Interaction Tracking
Knowledge Base Management
Landing Pages/Web Forms
Language Detection
Lead Capture
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Lead Verification/Validation
Live Chat
Monitoring
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Natural Language Search
Performance Metrics
Pipeline Management
Pre-Configured Bot
Proactive Chat
Process/Workflow Automation
Query Suggestions
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Social Media Integration
Speech Recognition
Speech Synthesis
Surveys & Feedback
Tagging
Template Management
Visual Analytics
Web Forms
Widgets
Workflow Management

BotPenguin Integrations

GitBook

Capsule

Pabbly Connect

Groove

Freshdesk Omni

Google Analytics 360

See all 59 integrations

BotPenguin User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

5.0

Functionality

4.8

Have you used BotPenguin and would like to share your experience with others?

Twana D.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

BotPenguin highly recommended. Great product. Used across our apps serving millions of requested.

We are using BotPenguin for our facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product. Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services but this best we found to hand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

B2B customer service and product feature available. Price for money. Very rich with bots offerings.

Cons:

I like everything and can't fault anything really. Just the UI can be improved I think.

Reasons for switching to BotPenguin

Better price and does the same but more. And better technical service.

Elijah H.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2024

BotPenguin is the Best!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Based on our positive experience and the tangible benefits we have realized, Sumer Technologies Inc. highly recommends BotPenguin to other businesses. It is a powerful, user-friendly, and cost-effective chatbot solution that can transform customer engagement and drive business growth.

Cons:

Nothing it’s the most effective software top tier!!!

Pete T.

Verified reviewer

Retail

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed March 2025

Responsive support

I originally struggled with a few missing functions for my ecommerce setup, but with the help of the support team they helped me get to a resolution in the end

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support team are very responsive — always quick to respond and very helpful.

Cons:

None to mention at the moment

Angela B.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Excellent BotPenguin's Service

We had a positive experience working with BotPenguin and would recommend their services. While there were a few areas that could have been improved, overall they were a great partner for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their services helped us increase our engagement with customers and generate more leads.

Cons:

The chatbot occasionally had trouble understanding messages, and the overall title for our content could have been better.

Jatin G.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

BEST Chatbot ever

As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need

Cons:

There is nothing i didn't like about BotPenguin

Karan C.

Verified reviewer

Marketing and Advertising

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed February 2023

Great experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was looking for a solution to handle our customer service inquiries, and BotPenguin has exceeded my expectations. Their chatbots are quick and efficient, and they're available 24/7

Cons:

I had a great experience using botpenguin. There is nothing that I feel is problematic.

Showing 1 - 6 of 6 Reviews