HelpDocs 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

HelpDocs

4.1

(8)

Pricing

Starting at $39.00 per month

About HelpDocs

HelpDocs is a knowledge base platform that helps businesses streamline customer support and improve self-service. Users can create a searchable help center for customers. Its AI-powered writing tools generate and refine content as well as multilingual capabilities and machine translations help provide support in customers' preferred languages.

HelpDocs helps users control which users see specific articles and improve self-service with analytics. It facilitates integration with various third-party systems such as Intercom, Slack, Front and more. Teams can organize content, add media, generate article drafts, rewrite content as well as track search trends, engagement, and performance to optimize self-service.

HelpDocs Screenshots

HelpDocs Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

per user, per month

No plan information available

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HelpDocs Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of HelpDocs
Decision Support
Full Text Search
Knowledge Base Management

HelpDocs User Reviews

Overall Rating

4.1

Ratings Breakdown

50%

13%

38%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

5.0

Functionality

4.0

Have you used HelpDocs and would like to share your experience with others?

Jon T.

Verified reviewer

Market Research

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed October 2019

Great Investment

It is an amazing solution. We support our resource page answering hundreds of user questions a day and reducing impact on our support team by hours a week. We also are able to gather a lot of product feedback and route customer questions easily to the right support teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is very easy to get setup and we were able to launch our new resources page for our users within 10 days.

Cons:

Lacks some flexibility in terms of supporting multiple products within our organization. It can be worked around, just not ideal.

Reasons for switching to HelpDocs

We still utilize Intercom for messaging and user analytics, but their articles solution did not meet our needs.

Vendor Response

Hey Jon! Thanks so much for the review! Super glad you managed to get your knowledge base set up so quickly. We're looking to make it easier to add more accounts on your own in the future, so hopefully that'll help with the multiple products.

Replied November 2019

Colleen M.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Straightforward Tool to Manage Support Documentation

When comparing Helpdocs to the tool we were using before, we are much happier. It is significantly easier to use, less expensive and comes with great Customer Support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Virtually no training is involved to get up and running with Helpdocs. If you do have questions, they have their own robust Support docs as well as an extremely helpful team to help out.

Cons:

Only con that comes to mind is when exporting documents, you can only export to a PDF or Excel file. Would love to be able to export to an editable format.

Reasons for switching to HelpDocs

Our old tool was difficult to use.

Vendor Response

Hey Colleen! So happy you found it so easy to get started with HelpDocs! Glad our own support docs hit the mark too Interesting about the export options! We'll have to take a look and see what we can do in the future. Thanks for taking the time to write us a review

Replied November 2019

Mridula M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

An inexpensive tool for small internal teams

The team is excellent and gives excellent support. This is a good option for small companies who do not have budget for a full fledged CCMS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

* Provides hosting for your docs. * Gives html based WSYWYG editor. * Intuitive hence you need not train your writers extensively.

Cons:

This is NOT a CCMS neither can this replace confluence. Not suitable for big teams with dynamic content. In-product review is missing. Tables are a nightmare. The list function is not coded well. They discourage you to access the html editor, but in many cases you have to tweak it to work with lists and tables. Content reuse absent Global variables absent. You will not select this as a solution if you are an Information Architect.

Eric S.

Used daily for less than 12 months

Review source

Reviewed July 2017

Avoid hundreds of customer support tickets!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Easy to setup - Small team that really cares about customer feedback and is willing to go the extra mile

Cons:

In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now.

Vendor Response

Hey Eric! ¿ Thanks for the review¿super glad you're getting on well with us and driving down the volume of tickets. Totally understand your feedback about the price! It's something we're always looking at, but right now it's the only way keep the quality of support high. Have an awesome day :)

Replied July 2017

Amit G.

Verified reviewer

Computer Software

2-10 employees

Used other for less than 12 months

Review source

Reviewed February 2020

Best Help Authoring Tool

I am overall satisfied with product. It is wonderful software ever I loved it.

Ratings Breakdown

Ease of use

Functionality

Pros:

This is best help authoring tool I found ever. it is very user friendly software in industry. We can create CHM, Html, PDF or Word documents using this. we can classify hep manual easily in topics and sub topics and add keywords for search indexing.

Cons:

The software is overall good but I observed that facility to import data from existing word document is not provided.

Vendor Response

Thanks for the kind feedback Amit and for letting us know about the Word import :)

Replied February 2020

Anna L.

Used daily for less than 6 months

Review source

Reviewed July 2017

Awesome knowledge base software for both internal and external use.

I avoid 100 tickets a week by having a Helpdocs knowledge base. It is easy to navigate for our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support is amazing. They are always on top of answering their live chat. The Helpdocs team will write code for you on the spot to achieve whatever you would like to change on your Knowledge base.

Cons:

Vendor Response

Thanks so much Anna! Awesome to have you on the platform and super pleased you're getting on so well. ¿

Replied July 2017

Beatriz D.

Verified reviewer

Computer & Network Security

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed November 2018

Good but not great

Ratings Breakdown

Ease of use

Functionality

Pros:

* Love the markdown/html editors! * Good access controls for visibility (draft, private link and fully published)

Cons:

* Doesn't integrate well with Atlassian (JIRA service desk) * Not the best documentation Would love to see more ways to integrate helpdocs with other products (case management or customer success)

Vendor Response

Hey Beatriz! Thanks for the feedback, we'll have a look at the integrations and how we can build more useful ones :)

Replied November 2019

Brandon O.

Verified reviewer

Marketing and Advertising

2-10 employees

Used other for less than 6 months

Review source

Reviewed December 2018

It's cheaper but you get what you pay for

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that they helped me migrate all of my help articles from Intercom. However, once we started using it we just needed more features than what they offered. We ended up going back to intercom.

Cons:

It's pretty basic and just needs to grow a bit more. I think it will be a good product in the future.

Showing 1 - 8 of 8 Reviews