Video RTC 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Video RTC

4.8

(10)

Pricing

Starting at $69.00 per month

About Video RTC

Video RTC is a multi-channel video calling and web collaboration platform designed for modern web browsers, mobile devices, and interactive kiosks. It serves contact centers and businesses aiming to incorporate video and web collaboration into their customer engagement channels.

This platform combines SIP and WebRTC communication technologies, providing scalability, high availability, and compatibility with existing contact center suites and CCaaS services. Companies can maintain their current systems while integrating video calls and web collaboration through Video RTC.

Key features of Video RTC consist of file sharing, live chat, dual screen sharing, co-browsing, and image capture. It is a cloud-based platform hosted on AWS, offering 256-bit AES encryption and SSL certification. Additional capabilities encompass facial recognition, virtual backgrounds, surveys, and video voicemail. Video RTC enables businesses to enhance contact centers with advanced, interoperable video channels, improving the overall customer experience.

Video RTC Screenshots

Video RTC Pricing and Plans

Starting price: $69.00 per month

Free Trial

Free Version

Basic

$69.00

per user, per month

No plan information available

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Video RTC Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Video RTC
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Audio/Video Conferencing
Call Center Management
Caller ID
Call Monitoring
Call Tracking
Call Transfer
Chat/Messaging
Communication Management
Computer Telephony Integration
Customizable Branding
Interaction Tracking
IVR
Live Chat
Meeting Management
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
SSL Security
Third-Party Integrations
Unified Communications
Video Call Recording
Video Conferencing
Virtual Backgrounds
Virtual Voicemail

Video RTC Integrations

XCALLY

Avaya UCaaS

Vocalcom Hermes360

Modern Campus Involve

Video RTC User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

5.0

Functionality

4.6

Have you used Video RTC and would like to share your experience with others?

Javier S.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed March 2018

It is a great solution for video RTC used in Contact Centers or similar.

Easy integration with external systems. It does not need complicated developments for its integration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easily to implement. Multi Channel (web, mobile) Secure API Framework designed to connect external Business Systems or Contact Center technologies

Verified

Reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Reviewed October 2022

La solución las madura del mercado

Excelente

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Es muy flexible y tiene las funcionalidades para la atención de clientes

Cons:

No hay comentarios negativos, hemos tenido muy buena experiencia

Vendor Response

Thank you, we really appreciate your great opinion and wonderful approval.

Replied November 2022

Eric W. S.

Verified reviewer

Used other for less than 6 months

Review source

Reviewed February 2018

Interesting calling system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about this software is that it allows people to communicate with anyone easily. Hit a few buttons and you are talking with others.

Cons:

What I like least about this software is that there are some limits as to who you can connect with. There can be more to it.

Manuel G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed October 2022

Mejora sustancial de atención a clientes

Proyectos para atención a clientes por video llamada.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Muy fácil de integrar, una calidad de imagen espectacular y un servicio de soporte amigable y resolutivo. 100% recomendable. En muy poco tiempo nos ha ayudado a incrementar los ratios de satisfacción de nuestros clientes con la atención por video. Gracias!!!

Cons:

Las funcionalidades que necesita para integrar con mis soluciones me las ha facilitad el equipo de soporte, por lo que no hecho en falta ninguna funcionalidad.

Reasons for choosing Video RTC

Precio y facilidades para personalizar soluciones

Carlos A.

Verified reviewer

Telecommunications

51-200 employees

Used weekly for more than 2 years

Reviewed October 2022

Plataforma Innovadora atingente a la nueva forma de atender clientes

Ha venido a materilaizar la apertura definitiva de un nuevo canal digital de atención de público, Lo hemos probado en varios instituciones públicas y privadas con éxitos comprobables. Muy buena experiencia con fábrica, cercana y flexible. siempre disponible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Su rapidez en la instalación, la simpleza en el uso, felxibilidad en la instalación, personalización. Cumple satisfactoriamente con su objetivo

Cons:

Hasta la fecha, no he logrado encontrar nada que sea un contra. Todo fenomenal.

Vendor Response

Thank you Carlos, we really appreciate your opinion and solution approval.

Replied November 2022

Brandán H.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Reviewed January 2023

Calidad y personalización

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Muy completo, fácil de usar y con un servicio técnico cercano

Cons:

No he echado nada en falta. Solución muy completa

Verified

Reviewer

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed March 2018

Provide new channels such as video and Chat in an easy way to most Contact Centers.

Provide organizations with a very powerful channel, such as the video channel. Its integration is very easy and available for most contact centers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to integrate with most Contact Centers, it's a powerful tool which provide new channels, such as web phone calls, video, screen sharing and chat using Webrtc. It's a customized solution that can be adapted to the customer needs in with a minimal effort. The technical team is very capable, and they provide very close support in the projects in which they are involved.

Cons:

Based on webrtc, currently it has some limitations depending on the browser used. The best supported browsers are Chrome and Firefox.

Nacho C.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed March 2018

Great communication tool from our website to our company phone system

More efficient customers interactions. It´s not that easy to set up for the first time but with the support of the supplier we got it working

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works smoothly and there is no need to install any application by the users. It runs direcly on the Firefox/Chrome/Safari browser

Giuseppe I.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed March 2018

We integrated this solution with our xcally product in very few steps. The result was amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The open architecture of Video RTC product provides many advanced functionalities. With this product, you can enable video services almost immediately and therefore provide amazing services to your customers.

stephane q.

Telecommunications

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed March 2018

We offer IVRpowers´ WebRTC application to our Business Customers and they are very satisfied.

Incoming leads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to implement and use. The interface is also very friendly to understand and use. It's a very good product and it's very easy to explain it to the end customer.

Showing 1 - 10 of 10 Reviews